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March 2024 by Ananda Hawkins
If you’re looking for a great deep tissue massage ask for Marcus!
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March 2024 by Ivy and Aster
I have been going to Sheila for months now and she is truly a healer. Always friendly service at the front desk. Highly recommend this location!
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March 2024 by Miriam Trillo
Very bad service from the girl in front, she is not friendly at all. ? He didn't tell me his name but he has red hair.
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March 2024 by Brandon Lewis
What can I say I'm a little impartial considering I am a licensed Neuromuscular Massage Therapist. They have some good Therapist depending on the day it could be hit or miss. Reception has done a turn over and is very nice and welcoming now. And the management at this location is pretty good. Well kept in the rooms that I have seen and just a nice relaxing place to wash your worries away
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March 2024 by Debbie Waines
Just finished a massage. Diz was my therapist and he did a wonderful upper body massage. I do a lot of work with my hands and am starting to feel the impact. He did some great techniques and provided me with some stretching that I can do daily to help prevent further issues! I’ve already book another appointment with him. Highly recommend.
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March 2024 by Christina Chavez
The Northfield location is where I have been going. The last few years I have found the service is not very good, with my appointments continually being cancelled. I usually book a facial and a massage, however, the past few months one or the other always gets cancelled. I recently had this experience and decided to cancel my all appointments for the day since I didn’t want to spend the time not actually getting what I want. The receptionist said they would charge me a cancellation fee for the one appointment remaining. I was appalled as they can cancel in me, multiple months in a row without consequences, yet they want to charge me. I understand that people get sick and occasionally you might have to reschedule, but literally this happens with every appointment I make. I finally decided to just cancel my membership, I’d rather go to a spa that actually cares about customer service; at Hand and Stone I just feel like a number to them. What could be great, is mediocre at best.
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January 2024 by Chris McLaren
Every time I try to book online I run into some technical error that prevents me from booking.
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January 2024 by Lauren Zagar
Overall, I have had wonderful experiences here! The massages are great quality and usually just what I'm looking for after a stressful week. The front desk staff has been able to work through any problems that have come up. I love coming here.
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October 2023 by ann markey
Not very friendly or nice.
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September 2023 by Samurai KiiDz
The therapist, estheticians, and front desk employees were so nice.
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July 2023 by epimenia ruiz
I have called and asked for months to cancel membership. They drag the process with I have to wait a month, then goes to I have to wait for the person who does canceling be there… to scamming me and continuing to charge me. I’ve gone to the location and also the right person unfortunately is not there. This is a scam and honestly very unethical. I have asked my credit card to stop but because it has been a rebill the charge is still coming in. I have them attempted to use so many credits for family. They cancel my appointments and then continue with other excuses….. I mean makes no sense right!
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June 2023 by Scott Patterson
I booked a massage over the phone for the next day. They took my credit card and told me everything was good. I came in at the scheduled time to find out the appointment wasn't booked. I was offered a later time that day and thought everything was good and walked out. I turned around and walked back in to test to make sure I'd called the right place the previous day. The phone rang and I confirmed it was the correct number. I then asked if my appointment was actually on the books for the one I had just booked only to find out it wasn't because they needed a credit card. So had I not turned around, I would have showed up again to not actually have an appointment. I was never even offered an apology. Never got a massage even though I wanted one but terrible customer service.
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June 2023 by Keeshondra Brown
Very over priced for their services, and they cut into your appt time by 10 minutes so they can clean their room for the next person which is unfair for the price you pay ! My hour in a half massage was only 80 minutes long and cost me $150 plus the tip. I won’t be coming back here!
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May 2023 by Sandra Leon
It was my first time going to this location and I have no complains. Front desk girls were friendly, efficient and professional. Lupe my massage therapist was amazing and informed me a lot about my body. I am following the recommendations she made and can't wait to see her for my next massage.
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May 2023 by Genia Larson
I have been a member for years and while my experience with the massage therapists have been really great the administration of the memberships is incredibly disappointing. After years of membership I decided to cancel due to an increase in fees, lack of flexibility with policies that don’t make sense in addition to be very difficult to actually get an appointment. I was told that I had a period of time to use my remaining credits and the large amount of points I accumulated during my time only to find out today that all my points were wiped out and I could no longer use them for enhancements as I had planned and discussed with the front desk team when I canceled. I know several others who have voiced a similar disappointment in neighborhood pages. I’m sad to leave what was a good place in our neighborhood but the benefits do not outweigh the significant frustrations. Maybe go in for a massage, if you can schedule one, but do not invest in the membership.
