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February 2024 by Isaac Schilling
I have been using H&R Block for years at multiple locations. They are super helpful and fast. I highly recommend them.
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May 2023 by Neil Poulin
Haven't heard back from my "Tax Pro" in a month. I couldn't get a meeting on the books to meet with them prior to the tax deadline and as a result missed the filing deadline. There were mistakes on my return. I've sent several messages and absolutely no response. I was told today that my person was a "seasonal worker" so I suspect that she no longer is working here. No message telling me that my taxes would no longer be worked on.I went to another company to help me with my taxes, and they found a larger refund. Overall, this experience with HR Block was a disaster.
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April 2023 by Jill Groseclose
Worth the fee to get my taxes done by competent professional
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March 2023 by Ashley Davis
My spouse has not been able to sign their taxes via the link that was sent to them. I called the office and was promised a call back for two days straight which I never received. So Finally my wife goes into the office and waits for a half hour for them to tell her that they will resend it and to try again. Of course it doesn't work. I call the number listed for tech support and was on the phone with them for 45 min, transferred to 4 different people and finally told that I need to get ahold of the tax pro who assisted me. I call the office again and they tell me she is only there 2 days a week. I tell them that is not going to work for me and that they need to get this issue resolved immediately. I asked them to escalate my issue to the manager and of course I was told I will get another call back. It's been over a week now and I should be receiving my tax refund soon but instead, I cant even file because your system does not work and the employees refuse to help me. Almost 2 weeks later now and my spouse and I have to go into their office for the 3rd time now because the person that assisted us was there for once. We go in to sign and I explain the issues that I have been having and tell her that I have been using h & r block for 16 years now and because of their office, I will never be using them again. I got no discount for them stalling my return for two weeks. Instead they said, well we don't have to file for you if you dont want us to. My response was that it's too late now to go elsewhere. If you guys would have told me upfront that it was going to take weeks then I definitely would have went somewhere else. The employees at this office are rude, incompetent and do not communicate with each other. Do not go here if you want your tax refund anytime soon.
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March 2023 by Khadijha Cofield
If I could give this place zero stars I would I got my taxes done by Rosalva Casillas and each year I am unhappy with the outcome every year I seem to be getting less back but there has been no changes for this to happen I don’t understand and I don’t feel like my taxes were filed correctly. Now it’s too late and I was counting on my taxes for maternity leave
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April 2022 by Marq W
This year was my first time dropping off and the staff made me feel comfortable with the process also they have excellent customer service.
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April 2022 by Tania Yuriria
I called to make an appointment today and yes we are a few days away from the deadline but i was asked in a really rude voice, why did i wait till the last minute to try to get an appointment. I told her i was sorry i bother her. so rude
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April 2022 by Cristo Vasquez
because i been doing my taxes all the time in h&r block..never had a issue ..
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August 2021 by Yesi V
Scheduled a virtual appointment and was told I would receive a phone call. I never received a call so I called the front desk and they claimed that my appointment was removed from their calendar. Then the receptionist said there was no one available to help me. Didn't even offer to reschedule my appointment nor seemed to care. I understand that things happen but the way the receptionist handled this entire situation was very unprofessional.
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June 2021 by Chris Franklin
I do TurboTax every year, but based on a slightly more complicated year decided to try HR Block. Huge mistake. I kept getting conflicting information from the preparer. She didn't even ask basic questions, then filled in the answers inaccurately herself instead of asking me. Ultimately why I'm frustrated is that they filed my federal taxes, but it's under a preparer's name I never used. Then, due to a clerical error on their part my return was rejected by the IRS and they never let me know, I never got any alerts, nothing. I only discovered it because I was trying to figure out why my refund took so long. While one person at the office was very nice and helpful trying to get this all figured out, I have never been so frustrated or untrusting of a tax document in my life. I would have had better customer service and accuracy from a piece of software.
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April 2021 by Travis Atkinson
Linda is the absolute best! She's the primary reason I remain with HR Block!
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April 2021 by Damon Phillips
My tax professional Frank Lambert was very helpful
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April 2021 by Jenna Levesque
Everyone is so nice at this location and Soon is the best! She is very knowledgeable and full of great advice! I’ve been going there for a few years now and it is always a good experience.
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April 2021 by Yesenia Vizcaya
Scheduled a virtual appointment and was told I would receive a phone call. I never received a call so I called the front desk and they claimed that my appointment was removed from their calendar. Then the receptionist said there was no one available to help me. Didn't even offer to reschedule my appointment nor seemed to care. I understand that things happen but the way the receptionist handled this entire situation was very unprofessional.
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April 2021 by Genesis Flores
I came in with my mother because she doesn’t speak English and I asked a simple question they couldn’t help they apparently had no idea what I was talking about , Linda and another guy at the store I didn’t get his name. They asked who filed her taxes, I answered , a different person had filed my moms taxes & that the man mentioned to me that he didn’t work at that specific store and the worker laughed at me after I said that as if I were supposed to know why he was working in at that store.If it was a mistake on my end it would’ve been appreciated to be told in a nice kindly manner but they were rude I will never be going into that office again.
