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February 2024 by Brianna Trujillo
My tax rep Carla is just amazing she's always on point gets me all the credits I deserve and is totally friendly and a great person to work with
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February 2024 by Louis Arceo
Good service
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January 2024 by Chanellie Salazar
Bobbi was very helpful and did a amazing job once again Bobbi thank you
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July 2023 by Justin Moodie
Caused issues with filing both state and federal returns, resulting in thousands (!!) of dollars in lost refunds and fines paid. Terrible customer service (never possible to get my "tax expert" or any other competent person on the phone). H&R Block promises to stand behind you when you have a problem and charges you for this, but then hides and ignores you when you need them. Spend a little more to have someone else do your taxes.
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May 2023 by AJ SB
The people who left these bad reviews obviously did not deal with Elizabeth. She was extremely sharp, patient and polite. She answered every random question I had and made me feel better about my tax situation. Could not have asked for a better outcome. Thank you!
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April 2023 by Conley Street
Extremely unresponsive and unprofessional, I do not recommend using this H&R Block office for anything. I called multiple times to inquire about the progress/status of my return and was told each time my "tax pro" was with a client. Totally understandable, so I left very detailed messages with the front desk associate each time. Never heard back. Use at your own risk
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April 2023 by Riley Scott
I cannot believe how professional, timely, and lovely my experience with this office has been. I had never worked with H&R block before and was nervous to rip the bandaid off of more than one year's worth of returns (!). Paula, the point person, and Elizabeth, my assigned tax professional, were wonderful in every way, even at the eleventh hour, and got everything buttoned up in a very short period of time. Not to encourage others to do the same -- I promise I'll be in sooner next year!! Thank you H&R Team!!
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April 2023 by Charlie Drane
Great customer service very friendly staff very helpful Thank you for helping me.
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February 2023 by Donnyel Dollison
Great job every year I have been there.
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August 2022 by Tim
The staff is friendly and easy to speak with, but this was the worst tax experience I’ve ever had. I spent over an hour the first time with the Tax Pro and at the last minute one of the Senior Tax Pros caught multiple errors in my return. A few days later I received another call stating that there was another error. I had to come back again, spend another hour where I was told they were missing even more information to complete my filing. 3 total returns were done and I will likely be audited now. H&R Block has not responded to me after I’ve asked to he refunded for the $200 fee I paid to have this half-baked job done on my taxes. Do NOT go here, go to an actual CPA that knows what they’re doing.
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April 2022 by Tim H
The staff is friendly and easy to speak with, but this was the worst tax experience I’ve ever had. I spent over an hour the first time with the Tax Pro and at the last minute one of the Senior Tax Pros caught multiple errors in my return. A few days later I received another call stating that there was another error. I had to come back again, spend another hour where I was told they were missing even more information to complete my filing. 3 total returns were done and I will likely be audited now. H&R Block has not responded to me after I’ve asked to he refunded for the $200 fee I paid to have this half-baked job done on my taxes. Do NOT go here, go to an actual CPA that knows what they’re doing.
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April 2022 by Lauren Nischan
I went in on March 12 (over a month in advance) to have my 2019, 2020, and 2021 taxes taken care of. Not only did they miss meetings they scheduled with me and pair me with a completely unexperienced tax (non)professional, they didn't even do my 2019 and 2020 taxes and didn't finish my 2021 until 2 hours before midnight on tax day!!! Communication was horrible the entire time. I wish I would have gone somewhere else.
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April 2022 by John Harris
My taxes were filed and submitted and accepted by the IRS. The job I went in for was completed so I give it three stars based on that alone.Without that, however, I’d give my experience a 1 star rating. I would highly suggest using TurboTax or CreditKarma. If you have complicated taxes, maybe this is a good place to go. But I would encourage anyone out there, even if you’re a 1099 contractor…save yourself the extra money and avoid the feeling of being pressured to file with H&R Block after the numbers are run.To elaborate, I was very transparent about my purpose for being there up front, just to compare numbers as I had already run them myself, and at the end of my appointment, I felt very pressured to file with H&R Block based on the CPA’s (who I will leave unnamed) “hard work” and the sad story of someone walking out on her the day before after she spent SO much time working on their taxes. I completely regret buying into the compliments given to me by the CPA, being “you are a man of high integrity, and I really admire that.”What’s done is done and it’s my fault for doing it. This review is to encourage others to be weary of the tactics employed by some CPAs at this location. Don’t let your good nature be taken advantage of.I will never again step foot into this establishment based on this experience.
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April 2022 by Emily Smith
Working with H & R Block was easy, straightforward, and the process made a lot of sense. I appreciated the way they communicated with me, and how they made filing taxes feel less intimidating.
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April 2022 by Dario Valdez
Karla was very nice and helpful and down to earth person.
