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October 2023 by kite Manzanares
Front desk staff is RUDE and INCOMPETENT. Lied by stating that they were the only vet clinic with walk-ins in the ENTIRE state, and gave attitude about me being there for over 4 hours.Take your pets somewhere else to be seen because this place sucks
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September 2022 by Pez Montoya
This place used to be our go to but the business time change and the way they do things now we have changed locations and are no longer customers here
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September 2022 by Alta G.
First of all I wanted to say thank you to the Veterinarian and the assistance with all the care they gave to my Jack Russell. But going into the practice Hellen was all over the place was not kind and very loud and not private about anything.Helen the manager was not ethical at all about the the emergency visit itself. The other young lady that was trying to help me before Helen made her way to me and was shewed away by Helen. During the visit the assistant Jordan was great! But the information given to me about my balances -estimates were different I totally understood they were estimates anything can change but the Lady Helen office manager was very fast on explaining the estimate and getting it to be signed and it bothered her when I asked her questions about the estimate and wanted me to sign right away . The 1st estimate was for $484.40 then gave me a 2nd estimate for & 630.96, and then said sign while the assistant came to me to sign another thing on the iPad about the treatment then Helen gave her an ok very bossy. Not professional at all. To see this I was at edge. Now on seeing for the 1st time the estimates 1st estimate $484.40 quoted & 2nd estimate $630.96 something a lot different then 1st one she urged me to sign the 3rd one showing $530.96 bc it could be the higher at the end and can give me a refund quick. They decided to remove the X-ray charge. I was fine with that but then when procedure was over. I had called back about if there was a change on the procedure and she verbally said yes we will credit you the difference but do you have your receipts I said yes and I had told her to refund the difference on my debit card then she put me on hold and changed her story and got back on the phone and said it stayed the same price where I was just told by Helen I was getting a refund didn't want to do the math work refund and decided to say no after she said yes. While there was a refund now there's not! Hmm? Here's pictures of receipts unacceptable how this office manager runs this office and not pleasant on the phone at all. At the end of all this no refund was ever given as verbally and signed for! Not a great experience with the office manager! Watch out for her! Thank you,k
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September 2022 by Barbara R.
What has happened to Huron Animal Hospital in the last 6 months? Don't bring your pets here anymore. I have happily brought my cats and dogs here for 30 years and just that should tell you how satisfied I was. The nightmare began. I was told it would take 2-1/2 weeks to get an appointment, but I can walk in. So my Labrador Retriever was sick and I spend 2 hours waiting till he was seen by Dr. Lettenburger who seemed to be in a great hurry, and I will grant there were a lot of walk-ins who were waiting to be seen. I mentioned a cough that maybe was kennel cough and without a thorough examination was given a prescription for a cough suppresant. I spent the next week with medication and the cough continued, except for the 8th & 9th day and asked for a refill over the phone. After 5 calls to Huron Thursday and Friday and with assurances I would be called back, it was then I learned that they were now closed on Saturdays as well as Sundays. No call. This is where I should have gone somewhere else, but stupid me--30 years with Huron--I knew I would be helped. Had to return as a walk in two weeks after my initial visit seen again by Dr. Lettenburger who X-rayed and finally put him antibiotic, who now told me my dog had an enlarged heart. Also took full blood work. 5 days later my dog collapsed and died of a heart attack at home. I never received a call back from any doctor, assistant to a doctor, nor any staff member, not even to give me the results of the blood draw. I'm just sick that my calls were never returned. Please don't put your pet through anything like this!
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August 2022 by Nadir A.
Worst place to go if you care about your pet! My dog was bleeding pretty bad from a skin tag. I went in as a walk in two weeks ago and Helen Heller was the one I spoke to. First impression, she's very rude, as if I was inconveniencing her by being there. This place has NO compassion for the animals, they're just greedy for what money they can get from you. She wouldn't even look in my dogs direction until I gave a $200 deposit. After giving the deposit I was told the wait time is between 3 and 4 hours, I was able to leave and run errands but I MUST call and check in every 30-45 minutes and she was adamant about it. I did just that, then the last time I called at my 45 minute mark, I was on hold for half an hour. This put me at 1 hr 15min. I figured I lost my spot and drove back there to get my money back. Helen insists that I wasn't on hold that long, as I pull my phone out, ready to show my call log she starts issuing my refund to which I still haven't received to this day. My dog wasn't cared for and I'm still out $200. Heed the warning folks, there's so many other places that are so much better. I'll also be looking into talking with the State Veterinary Medical Board, and BBB.
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July 2022 by Laura E.
This place has very rude staff , they don't care about the clients that go there and are very quick to make everything your fault or your problem. lack of human compassion. I went there to put my dog down and I had paid for everything to put him in a box and a paw print and he would be back 7 to 10 business days. Well I went to pick up my baby and bring him home and he was in a bag not a box I wanted him in . They said we never picked a box for him . This is the worst place to ever take your animals to I should have read the complaints before taking him there worst experience ever .
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June 2022 by Heather H.
When I 1st rescued Boss Hogg from the Pit Bull kill shelter down in Cincinnati, OH on Thanksgiving 2021 he was in horrific bad shape. He had fleas and ticks and skin and stomach problems. Just the scratching so aggressive, he would make himself bleed. I brought him home back to Denver to Dr. Heller to be fully examined. We needed to give him all his vaccines, change his diet, give him allergy shots every other month for him to be in great health. He suggested that dogs that have bad allergies need to eat Salmon and Rice kibble because their skin is sensitive. I can not thank you and Chris (at the front desk)and your staff for the kindness to help me rescue this guy and bring him back to living a happy dog life with me on the road. Just a quick allergy shot today but thank you again for the excellent treatment you have always giving me and my fur babies for uncountable, over 15 years. I don't care where I'm at in the world, I will always drive Bossy home to get treatment and tender care from your clinic.
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June 2022 by Andrew M.
Took my dog in to be euthanized. Called prior because we were having a 3rd party to the aquamation and wanted to make sure that was not a problem. Was told it was not. The company we are using for aquamation also called and was told not problem. I arrive to check in and I got the front desk supervisor. She was rude and had no compassion for what I was dealing with. She was more worried about money and what to do with the body. She told me to calm down and that there was no reason to be angry multiple times. She required calling the company doing aquamation before she would finish checking in and did it in speaker phone. After she found out I already paid the other company she called again on speaker phone to verify what she had to charge me. Then there was a consent to sign by my roommate, the other owner, who was in the car with the dog distraught. She wanted me to go to the car and have him come into sign the consent. I told her it could wait until we were in a room and she wanted to argue that as well. When we were taken to a room she was rushing us. When we left no kind words or anything from the front staff. A person in the waiting room showed more compassion then her. This clinics techs and doctors are great people nice and compassionate. There front desk staff are always rude and have no customer service skills. If it was not for the back office staff, I would have left.
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June 2022 by Nom I.
I am disappointed. As a hospital you should help everyone in need !!! The darker lady in front wanted to turn me away because a kitten I found was dying/dead ! She didn't wanna help me at all !!! How could you be so heartless ? You are a hospital! Not being a emergency vet is a excuse when you have all products too the lady who came out the back to help me I hope you read this thank you so much for taking the baby and telling me he had passed you seen how much of a mess I was and knew I needed help the lady in the front tried to charge me to dispose of the body I had nothing but my phone on me I said if they had Apple Pay the rude lady in the front says yes the vet who checked the poor baby out w said I could go home she seen how much it hurt me to see a baby kitty in that position!!! And the fact you wanted me to drive to 120th to a emergency vet you are heartless and do not care about animals why did the lady in the back come help me ? She loves and cares for her job and the animals she seen that poor baby and knew what I felt when I seen him too just a baby ... I hope you guys did something nice when u "disposed" of him I loved him and didn't even know him he was a life and he had a soul I'm disappointed you seen I needed help and u argued with me instead of taking action do better . To the nice lady I'm so sorry u had to see that too I seen on your face the hurt .
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May 2022 by Carol C.
I made an appointment to take my dog in for her shots and general check-up. This was in response to a card and various email message reminders from Huron Animal Hospital, that she was due for the visit. When my husband and I arrived and checked in at the front desk about 15 minutes prior to the appointment time, we were told that we didn't have an appointment. I told them that I had definitely called several days before and scheduled the date and time. The staff person asked if we had received a confirmation and I said that we hadn't. She said, "no confirmation, no appointment!" I had no idea that it was MY responsibility to call them for a confirmation, thinking that talking to a staff member and getting a date/time was enough. After arguing with them about who was in the wrong, they said we could stay as a walk-in. We waited for 30 minutes and then left. I have lived in the area for over 40 years and have been taking pets to Huron Animal Hospital during that entire time with no complaints . But after having had to deal with the current rude and incompetent front desk staff, I'll look for another veterinary clinic. If they were supposed to call me for a confirmation, they should not have blamed the lack of a confirmation call on ME. Not a good way to be treated and I can see why they have such poor reviews.
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December 2021 by Catie McLane
Always friendly, professional and caring. Been with them over 25 years. Wouldn't go anywhere else
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December 2021 by Lisa Chavez
They took excellent care of Chuck my cat , such nice, caring staff !!
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November 2021 by Alicia B.
The staff here have always been so helpful and attentive to me and my pup. I have visited them for regular checkups, medication refills, and emergency services since 2017 and I have been very satisfied with their services, competence, and prices. They even give me a veterans discount which is very appreciated. The staff have always gone above and beyond for me and my pup. The doctors even diagnosed an extremely rare and deadly infection she had as a rescue-puppy. They saved my dog's life! They also notified the adoption agency of the diagnosis to make sure the other rescue pups were treated. My dog has been a "trail-dog" and has backpacked at least 1,000 miles. The staff here helped me and my dog prepare for these treks, and they were there for us even when we needed their help in different states. The staff have been incredibly supportive. Wait times are not that bad- and if there's ever a delay, it's because another animal really needs their immediate attention. Scheduling appointments can sometimes take some time due to their high call volume, but it's not that big of a deal... just call back or leave a voicemail. They'll get back to you in a timely manner. I also really love their walk-in option. It may take them some time to work you into their schedules if you're a walk-in... but it is so helpful to know they're there if I need anything, and that I don't have to pay ridiculous prices at a veterinarian ER. I am not giving 5 stars because they're completely perfect... I am giving 5 stars because their overall performance and care has made me a happy dog mom of a very healthy and happy pup. Yay Huron Animal Hospital! Thanks for being so good to us! We will miss you as we move out of state!
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November 2021 by Ju S.
I think the way this place handles new patients is awful. They will not allow a new patient to make an appointment; they can only be seen via walk-in. After waiting for an hour and a half, I left. there was a lady there with a VERY sick dog, who had been there for 2 hours and they had not worked her in, in between patients who had appointment. This is terrible way to treat people and their pets. I do not fault the front desk staff, they were very pleasant. But whoever made this policy really needs to rethink how to handle new patients. I will never go back and will tell everyone I know who has pets about this experience.
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November 2021 by Claire L.
I had an appointment today for 9:50am. I was 15 minutes late so they put me down as a walk in. Totally reasonable. Over 3 hours later I was still waiting when they took a walk in that got there at least 90 minutes after me. A tiny found kitten was pushed ahead- maybe because it was super cute. When I complained the office manager (I'm guessing) admitted it was a mistake but also quietly told one of the girls that earlier on I should have been offered the next appointment time (correcting the staff within ear shot of customers is bad management-btw). So I was offered a free exam and told I was next. Great. Another 40 minutes later and we're all told told that the walk in doctor is going on lunch so it'll be at least an hour longer for anyone who walked in. Yeah the vet should get a lunch. But they screwed up TWICE and I had enough. 4 hours totally wasted while I sat with my sick, elderly cat. I get being understaffed but that doesn't account for the lack of intelligence and compassion. I won't be going back.
