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February 2024 by Thomas Austin
Honestly, I'd recommend going elsewhere. I recently bought a suit from Indochino for my wedding and it's been a hassle from start to finish. I was about 5 minutes late for my measurements appointment because I had to download an app in order to park near the store. The woman taking my measurements was rude about it and rushed through the process even though I was literally the only customer in the store and no one came in after me.When my suit arrived in the mail, I was disappointed to find it really heavily creased. I contacted the customer service chat service who recommended that I take it back to the store and they could have it pressed for me.I took it back in for what they call a "final look" and to have it pressed. When I put it on, it was incredibly boxy and ill-fitting. The staff agreed. I needed it done for my wedding coming up in two weeks and they informed me that to get it altered would be at least another 6 weeks! They did offer to pay up to $75 to have it altered by a tailor down the street who could get it done quicker. When I took it to this professional, he had some serious alterations to make and had to rush it which ended up being $95. Honestly, the $20 difference isn't a huge deal, but Indochino refused to pay it and basically blamed me for not ordering my custom suit in time. The clerk told me that the initial measurements are just a guideline and they usually have to alter them again afterwards so they were really doing me a favor.I also needed a white dress shirt, but they don't have these on-hand. They charge you $100 to have one "custom made" but I am so glad I didn't take this option because I am confident it would have also needed alterations.TL;DR - They advertise custom suits made to fit, but what you actually get is a rush-job done by someone who has little skill, knowledge, or interest. The material feels cheap and light, and arrived poorly package. Suits do not arrive fitting well and generally need to be altered again. There is very little responsiveness by staff in-store or online customer service. The timeline to get a suit that fits well is insane (even for an off-season wedding in February). I will not be shopping here again.
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February 2024 by Jennifer Taylor
The team at the store in Denver was great! They were not only professional, informative and enjoyable. They made it a fun and easy process, as I was super overwhelmed at first.
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February 2024 by Kevin otte
Great and professional experience! I never knew there was so many custom choices that go into a suit
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February 2024 by Chris Williamson
Oscar was great, and the fitting was quick and easy! Would recommend the service and the Denver spot in particular to any and everyone.
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February 2024 by Kevin Beehner
I scheduled a date and time to come in and get my measurements updated. We were able to update those quickly and then Oscar helped me pick out the options for my shirts and explained the differences in design and what is currently in style. It was a great experience and didn't take more than the advertised hour.
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February 2024 by Connor McClain
We had a great experience at Indochino in Cherry Creek. Eli in particular helped us with our original inquiries and followed up during our fitting. Everyone was very helpful and professional, and the process was smooth and easy.
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February 2024 by Joseph Myers
Oscar and Henry took really good care of me. They listened to what felt comfortable for me and made the whole experience flawless!!! Thank you
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February 2024 by Sayed Ali Moossawi
Please don’t suits from here, they are really really bad. I spent 550$ in suit that ai can’t wear, it look stupid
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February 2024 by Duane Ciacco
This is the second time I have purchased suits through Indochino using the Denver office in Cherry Creek. They are always very helpful, knowledgeable, and the store is beautiful.
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February 2024 by Neeks A
Oscar was awesome! Everything was smooth and easy. Felt very confident with decision making as far as all the different options. Oscar made me feel comfortable and gave great service to us.
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February 2024 by Nicholas Adriance
Great service and selection to choose from. The Cherry Creek store made it easy to find what I wanted for the big day!
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February 2024 by Evelyn C.
We just had a really great experience with our sales associate Oscar. He gave us a lot of knowledgeable information and was very well informed. He was able to cater to our needs for my fiancé's suit for our wedding. He took into consideration our venue, the type of weather we were going to be dealing with, the accessories we already had prior picking colors for the suit, which made our decision making easy and to our liking. When taking measurements I noticed how he communicated with my fiance helping him through the process of finding the best fit for him for such an important day. We highly recommend indochinos and highly recommend Oscar.
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January 2024 by Patrick Cross
I will not be shopping here again... I recently purchased my third suit from Indochino, which was a stretch fit that was supposed to be a more flexible material. When I received it in the mail the fabric was not flexible at all (it was thicker and less flexible than the other non-stretch suits I purchased from them). I took it back to my local location in Cherry Creek, Denver CO, and they refused to accept a return for store credit.I explained that I was not happy with the material but that I have been very happy with the other suits from them, and simply wanted to return it for a different suit and would gladly pay the difference on another suit of my choice.The manager said I could have $100 off a new suit, but that they could not help me with the return.I let them know that I have been a very happy customer in the past, but I didn't want to be stuck with a suit I would not wear. That did not seem to matter and the general feeling of the conversation was 'Sorry.. take it or leave it, and we don't really care if you continue to be a customer'.This was a huge disappointment because I really loved the other two suits and would have continued to be a customer for years to come.After the way that was handled though, I will be taking my business elsewhere, and I would recommend that anyone purchasing a suit from Indochino should only do so if you can be at the shop and feel the fabric and make absolutely sure you know what you're getting, because you may just be out of luck if you don't like what you get online.
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January 2024 by Sophia Castillo
We just had a really great experience with our sales associate Oscar. He gave us a lot of knowledgeable information and was very well informed. He was able to cater to our needs for my fiancé’s suit for our wedding. He took into consideration our venue, the type of weather we were going to be dealing with, the accessories we already had prior picking colors for the suit, which made our decision making easy and to our liking.When taking measurements I noticed how he communicated with my fiance helping him through the process of finding the best fit for him for such an important day.We highly recommend indochinos and highly recommend Oscar.
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January 2024 by Kim Cooper
What a fabulous experience. With zero pressure to buy Oscar took me thru the process step by step giving me tips as we looked at various options. I ended up with a suit and three shirts and could not be happier with them. Highly recommend this place!!
