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October 2025 by Carina Moon
lady with purple hair is PROBLEM. She told me I could go see the headphones myself. I wanted to see how big the earbud is and she said I couldn’t open it. So I asked her if she could open it and show me. She interrupted me and repeated herself several times saying I can’t open it and she can’t show me. She also snatched it from my hands. I finally said you didn’t have to take it away I was going to buy them anyway I just wanted to see them. She then repeated the same thing with major attitude even though I wasn’t asking or trying to open them again. The once was enough there’s no need to act as if i’m arguing or speak to me like I’m a child. I told her never mind I don’t want them anymore and that she didn’t have to be so rude to have a good day. As I walked away she said god bless you in a very snotty tone. As i looked back she was smirking at me as if she’d won something. Won herself zero customers and another bad review about her.
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October 2025 by Cameron Stark
Crystal D was the only worker on a busy day and was extremely rude. Never acknowledged me or another customer attempting to buy headphones. Dodged a bullet in a way since they want $320 for AirPods Pro, or $70 above retail. Don’t waste your limited time.
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July 2025 by Peter
There’s a woman who works here, she’s got a septum ring and short hair. Looks very dike and she’s quite a jerk.
I asked for a selection of Bluetooth ear buds she said “not here” I said “I see some” she says “we don’t sell to your kind” indicating that I was a white man and uneiecome to purchase.
then she proceeded to call me rude because of the look on my face when she said that.
So I went to the headphone seller in Concorse B. Much kinder man over there helped me. The employee here should be fired for discrimination.
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July 2025 by C K
Displays block walkway. Loud terrible music.
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January 2025 by Tony Strand (West Coast Screen)
The employees would rather talk about personal life than help me buy a set of $369 headphones. I left. Bad customer service is pretty much how America is set up these days. These employees do NOT CARE about quality experience.
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August 2024 by Jorge Argueta
I know there’s a mark up for convenience but a 40% mark up over MSRP ($100) and 75% over Amazon ? A literal joke.
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November 2023 by Matt
It is Friday at 2pm have called the phone number multiple times no answer. What the heck… ?
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March 2023 by Patrick J. Cooper
Very helpful and friendly staff! Thanks again for your help, guys.
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July 2022 by Ben Prado
Store opens at 7am. I needed a charger cable and waited until 7:39am when the employee arrived.
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June 2022 by Tyler Cornelius
Just bought a pair of cheap headphones...25$, which were broken out of the box. Beware.
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May 2022 by Joshua Ocean
Quick, easy, friendly, and they had exactly what I was looking for. A bit overpriced of course, after all it's in an airport! 🤷
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February 2022 by Cindy Reed
Do not shop here…. I bought a charger for headphones and was assured they were compatible. I had long delay and charged them for over 45 minutes and they did not charge even 1%. . I went back and asked for explanation and perhaps there was another solution.. I was made fun of and told my headphones must be broken. I have never been treated so rudely. Never again….
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September 2021 by Damien Bosse
Needed a set of earbud rubber pieces for my headphones and the folks there hooked me up with a free set! Great customer service all around
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September 2021 by Adam Hill
Don’t ever shop here. I just paid 2x normal AirPod price ($320) for some headphones and the ladies at the counter assured me that they would be at least 60% charged for my flight. The headphones are 0% charged, so not only did I pay a massive premium to have headphones on the plane, but I’m also stuck listening to nothing!
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August 2021 by Donna Blankenship
Bought a faulty Sony headset for $120. One side never worked. Returned 2 days later to return with receipt and was told for an additional $80 I could upgrade to another model. It was this or lose $120. Poor return/exchange policy sounds like bait and switch. BUYER BEWARE. Updated 8/24... I also sent comment to their main office. I was contacted shortly after and offered a return or exchange as they have a 30 day policy for both.
