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November 2025 by Deborah Singer
Great clothing choices, friendly and super helpful staff! Can order online and pickup in store or have purchase shipped to the store of choice and pick up in store as well!
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November 2025 by Stella
I am a big fan of J.Crew's products. The quality of the clothes is the best and truly authentic, and I have some of my favorite sweaters from this brand. It is also my go-to store for holiday gifts.
The reason I'm giving a 3-star rating is entirely about the customer service in this Cherry creek location.
We were looking to buy several items to put together complete outfits for the season, including pants, sweaters, shirts, and a belt. We were ready for a significant purchase, but we ended up getting just one item and leaving out of frustration.
The entire staff's focus was overwhelmingly centered on one single customer (a man trying on clothes ). I observed three staff members two ladies and one man attending exclusively to this one party, leaving the rest of the customers without assistance.
I stood by the fitting room trying to find someone, anyone, to help me with sizing and matching pieces, but they were all preoccupied. How does a store manager allow three people to be tied up with a single customer when there are clearly others needing help? This poor staffing and prioritization ruined the shopping experience and resulted in a lost sale for the store. While the quality is top-tier, the in-store service needs immediate attention.
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October 2025 by luzi lin
Remember: the sales items are final sale. No one told me the policy when I was buying. And there is no written words in the receipt mentions that. I was refused to return even though the item is defect。
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August 2025 by Ray Kokinos
I had an incredible experience here today. Donald took care of me while I looked for pants and located more pairs im my size in the back for me too. If you have not had a five star retail shopping experience in a while, start here. Donald, you made my day and I have some nice pants for travel as well- and my wife loves them on me too.
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July 2025 by Jay Morse
Hannah is great!!!
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June 2025 by Ben Van Raalte
Extremely friendly and helpful staff. Quality merchandise. Shout out to Kai(?)
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May 2025 by Jarod Georgevits
Thank you, Hannah.
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April 2025 by J Mo
Donald was awesome. Went way out of the way to help me multiple times. Only time I've had an experience like that in retail.
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March 2025 by Anna Park
Slow register. And then the worker walked away after helping just 1 customer even though I was in line for 15min. When I asked him to come back to help me he said he hadn’t seen me even though the line was clearly visible.
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December 2024 by Caitlin Savit
New guy that works there was so condescending and rude today when I asked him for help. He was dismissive and didn’t want to help me with anything. I heard him being very short with other customers too. Lost my business
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October 2023 by Hanan Ramadan
Excellent in every way
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August 2023 by dylan simons
Located directly in the middle of the mall, just a 30 second walk if you keep to the right once you leave the west parking lot elevators.Amazing and huge selection full and markdown price, amazing staff.
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August 2023 by Vegas
It'd be better if they actually had something my wife was interested in... Not everyone likes high waisted jeans, and that all you could find in a decent design. Staff was ehh, ok I guess. I think they just expect you to love everything and not want to put things back. They seemed annoyed by that, which made ut much easier to leave.
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June 2023 by Angie Gallagher
I’m a J. Crew Junkie because their designs and fit are sleek and the fabrics and quality are above the price. I highly recommend their women’s polos - best fit for females.
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June 2023 by Amy Harris
WORST CUSTOMER SERVICE of any of the luxury companies. 30 days to have returns 'processed' when they have closed most of the stores is much to quick. Will never shop with you all again.
