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April 2024 by Devikaa M
- My review focuses solely on the baby friendly aspect. The star rating reflects my happiness with the nursery and the service.- I went with the whole family tugging a 6 month old along.- The nursery is huge with lots of greenhouses on the property.- I had the baby in a standard Graco stroller.- The parking is just in front of the office which was easy to enter into with the stroller but the space in the reception seemed a little tight with 4 adults as well.- The whole of the nursery grounds, including the greenhouse floor, has gravel that was not the most comfy to push the stroller around, but doable.- The space between trees/plants on the grounds and inside the greenhouse was tight at times, making it impossible to pass through and I had to wait on the fringes.- Watch out for hoses on the floor of the greenhouses- the stroller wheels got stuck on them.
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January 2024 by Austin Evans
Let's set something straight, these guys are the absolute best in the business. Literally their customer service utterly blows my mind. I can't believe there is a nursery as kind, compassionate, and as competent as these guys. Where to start?Bill = SO HELPFUL! The man stayed after hours to help me get the product I needed in the 11th hour when I nearly missed a deadline with a client. His help saved me a client!Carol = AN ABSOLUTE DELIGHT and wealth of knowledge! She is always so accomodating and helpful with suggestions for making sure I plant the best plant based on all the variables.Paula = Helpful, joyful, never anything but.The grounds crew = I can't believe how above and beyond they go. Last time I was in, I had a van full of trees, I asked them if I could water the trees before the planting. When I got back from the office, all my trees were watered and returned to my van.WORLD CLASS SERVICE!To Joe - you have won my business for life.Grateful for you all!
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October 2023 by Brenda G.
Great service, knowledgeable staff. They had a great selection of plants and were able to tell me what was in stock when I called
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June 2023 by Noah Jury
Whoever the girl was working on 5/23 at 3:20pm has a terrible attitude. Didn’t help us even a little. We asked for recommendations for a tree, she said she didn’t have one. Refused to show us trees just sent us to the back. Just purchased 3 trees from another company 10 mins away!Very poor response from the owner on this situation. Hard to make an excuse for a extremely rude employee that doesn’t want to leave the AC in the office! Again. A tree farm 10 mins down the road got my business. 3 trees and 5 bushes bought from someone who could answer simple questions. Wouldn’t recommend this place simply based on this response haha.
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April 2023 by Clay D.
I have bought 3 maple trees there over the last 2 years and they always have a great selection and very friendly and helpful associates to assist in the experience.
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April 2023 by janice vogt
Paula! You Rock! These guys deserve nothing but praise I’ve been shopping here for decades and I would stay out of the entire state the quality here and availability out of any other nursery that I’ve been to this year.
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November 2022 by Kent Hambleton
We are always satisfied with James Nursery quality and service when we have the time to make the drive from Lafayette.
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November 2022 by Alexia Bennetts
Bought many trees and bushes from them and they have been great!
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November 2022 by Mathew Smelker
Always help us out with whatever we need! Very knowledgeable! Couldn’t recommend more! Thanks team!
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November 2022 by Mike
Extremely well rounded company! Great customer service!
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November 2022 by Tyler Andrews
Quality plant/tree stock and friendly staff
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November 2022 by Beth Thom
The staff is always so friendly and helpful.
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November 2022 by Beth Nichols
We are a new, small gardening company and we are blown away by the selection and quality of plants, as well as the exceptional service here! Additionally, the yard is super, super tidy. We can’t say enough about how much we love this place and can’t wait to come back! They are doing it right; 10/10 all day long.
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November 2022 by COLORADO NATIVE LANDSCAPES
Thank you James Nursery for always having what my team and I need even in a pinch. We have gotten to know your protocol and process and enjoy your friendly staff. We think we have your yard memorized by now. We will be back soon for more thanks for the stellar service and quality. The Team at Colorado Native Landscapes & Design
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November 2022 by JCJ 3
Buyer beware! Take pictures of what you pick before you leave!!! They are not listed with the BBB. They delivered the wrong tree to us, not the tree we chose when we visited their nursery. We paid an extra $150 for them to deliver it and help us get it to the hole. Once they left, honestly didn't realize how bad it was until it was in the ground and we were turning it in all directions to see if we could find "straight." When we called and complained, Bill said since it was already in the ground we would have to take it out (it weighs 200 pounds) and bring it back to them for an exchange. I told him we don't own a truck that will fit a 14 ft tall tree, and can't lift it into a truck ourselves, duh! Then he offered to bring us a "bamboo pole" so we could stake it to straighten it (again, this tree is 21/2 to 3 inches in diameter and 14 ft tall - a bamboo pole isn't going to fix it). Bill called back saying he "checked into it and Antonio the yard manager told him that he found the tree we chose but he was busy at the moment, so HE LAID IT DOWN FOR A COUPLE OF DAYS and then went back to tag it and that's how he knows it has to be the tree we chose." It is NOT the tree we chose 100% CERTAIN! Why did Antonio lay it down for DAYS on hard gravel instead of tagging as soon as we left as he promised us he would? It's a potted tree, so maybe Antonio caused the bend and broken branches by laying it down for days! As far as Bill's second solution, we didn't want a pole to stake it; we wanted the tree we chose delivered to us. Dishonest and rude to boot. Finally, we just called another nursery who offered to come stake it properly with the proper equipment, not a $2 bamboo pole. This other nursery told us it may be able to be straightened to a reasonable degree over a year or more. Believe whatever response James Nursery will have to this post, but if you buy from James Nursery and get burned, don't be surprised as apparently the staff do whatever they want, and the owner believes whatever they say. We have our conversation with Bill recorded, if he would like to deny it.
