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August 2023 by Christine Weber
I'm sad to say this is not the same store and the same customer experience that I had 11 years ago.A few weeks ago, my fiancé started visiting JFeder to look for an engagement ring. We had previously discussed a stunning diamond that I had purchased from JFeder in 2012, and how we knew there was a buyback/upgrade program that seemed to make sense for us. Also, I spoke so highly of my experience working with Nat at JFeder years ago, he opted to go there first. He also purchased a placeholder ring for me - with the guarantee that it could be traded back in for 1/2 the value toward my permanent ring.He was given a ballpark for the trade of my diamond, but it needed to be confirmed by the owner before we moved forward. Each time he visited the store, he was promised a call with additional information about the trade. This never happened. He called several times - no updates and no call back. When we were engaged, I also visited the store to look at rings and also inquire about our previous requests for information on a trade-in/upgrade. I was given a very different number for trade-in (several thousand difference) and the sales team then backpedaled saying they would need to speak with the owner. Regardless, I looked at rings and stayed excited, since JFeder was where we wanted to shop.After visiting the store a second time, asking for additional information, and also inquiring about the availability of a stunning diamond that I loved, AGAIN no call was ever made to me after another person was looking at it that afternoon. I can not understand how this is customer service or a way to operate a successful business.I was also told the owner is out of the country and was unable to be reached - but I may have an answer a few days later. Nothing. When I stopped by and asked if there was any updates, and the salesperson said "unfortunately not" and she would call me. No call.What is happening here? This is a horrible way to treat a loyal customer and also a very disappointing business model. I'm very sorry to say we have moved on and made our purchase with a jeweler who provided excellent customer service. We also didn't have to wait weeks for a response or honest trade in value.If nothing else, an apology would be appreciated. And you should take a look at your business practices as they are likely driving others to do business elsewhere.
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August 2023 by King In Yellow
Bought my wife's engagement ring from these guys and stopped in again today for something else for her.Tara was great. Wife was happy.
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June 2023 by Carly L.
Jay Feder is, in a word, superb. A stunning array of men's and women's jewelry of all types. Extraordinarily helpful, supportive and informative. I had an issue with my engagement ring so I headed here to get it fixed. From the minute I walked in the door, I was greeted and helped by a very lovely staff member. I have ring insurance which made it easy for them to call and make the claim for a diamond replacement. The whole process was seamless and I picked up my ring the next week. My ring looked sparkly, beautiful and clean. The woman also offered to clean my wedding band which I appreciated. Come here for all your jewelry wants and needs, you'll be happy you did.
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June 2022 by Samuel Feldman
I love Jay Feder Jewelers and really appreciated the time and attention they spent working with me to find an engagement ring. I couldn't imagine working with anyone else and the team here was professional, communicated through every step of the process, and were super kind and helpful. They helped me find the right piece and from start to finish were amazing. I won't buy from anyone else in Denver from now on.
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May 2022 by Graham
I had a total “WOW” experience at Jay Feder Jewelers!My mom had wanted diamond earrings for eons and I finally found someone to suit our needs. Tara went above and beyond to create a personal, memorable, and efficient custom experience.She sourced 2 stunning lab created diamonds for a pair of studs. This was the perfect decision saving me major money and the environment all at once! I was blown away by her knowledge and confident in the decisions I made.Next, she let us choose the exact settings we wanted including letting us choose the metal, we went with platinum! She was conscious of our budget and our needs and delivered exactly what we wanted and more on all fronts.Jay Feder Jewelers has an impeccable selection of jewelry in their inventory at any given moment and have a seamless customs process to make any of your dreams come true. An exceptional Denver Jewelry experience, can’t recommend enough!!!
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January 2022 by Patricia McKenna
Brandon is outstanding! He was able to custom design and fabricate a ring with artistry and true professionalism. I am very pleased with the results and they are fervent in their pursuit of excellence and tremendous customer service. A truly wonderful jeweler!
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September 2021 by BK Richards
Jay Feder is, in a word, superb. A stunning array of men's and women's jewelry of all types. Extraordinarily helpful, supportive and informative. We have been returning year after year for all our needs, at least for 10 years now. (side note: ask for Jamie - helpful, considerate, and expert - just terrific). Great value, unique pieces but can design to your interests too. Strongly recommend!
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September 2021 by Angela Morris
I highly recommend Jay Feder! Brandon was great! He was extremely helpful and we enjoyed working with him. He was never pushy and made helpful suggestions to ensure we found the perfect ring!
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August 2021 by Milana Atencio
Would never go to another Jewler, Jay Feder is the best in the buis! The person we worked with, Brandon is incredible. His customer service is exceptional and he goes above and beyond for his clients. 10/10 recommend.
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August 2021 by Brawna Henderson
We were excited to stumble upon the new Landmark location for Jay Feder Jewelers while dining out for lunch. I had a ring in need of repair, and since we recognized the Feder name as one of the best jewelers in Denver, we stopped in to discuss what could be done. We had a fantastic experience working with Brandon on both the repair and an exquisite new purchase! We very much appreciated Brandon’s expertise as a professional as well as his commitment to provide excellent customer service.
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August 2021 by Milana Prussin
Would never go to another Jewler, Jay Feder is the best in the buis! The person we worked with, Brandon is incredible. His customer service is exceptional and he goes above and beyond for his clients. 10/10 recommend.
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August 2021 by WIllie Brown
Wow! I cannot even begin to express how easy working with Brandon Milner was at the Colorado location. He went above and beyond to find me the right diamond and helped me through the decision process. At no point did I feel like I was being "sold" on something. No telling how many pictures and videos he sent me just to help me. I will always shop through him! Give them a call if you need some great help and service!
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June 2021 by Kelsey Cahoj
Our rings couldn’t be more perfect. Stephanie helped us designs ring and it seriously the most gorgeous ring I’ve ever seen. My Husband’s ring was his Grandfather’s and it needed some serious TLC. Bulow cleaned it up, resized and fixed the band. So many happy tears were shed when we saw the amazing job they did. They were so easy to work with, knowledgable, and a quick turn around time. So thankful for everything they’ve done for us.
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May 2021 by Samantha Chandler
I couldn't be more thrilled with Jay Feder Jewelers. Marc truly listened and found the most amazing diamond. He gave suggestions and steered them in the right direction. I was blown away when I saw the ring and how every detail of it was what I wanted. The entire staff was involved in every detail making their customer service extraordinary. I can't wait to design more pieces with them.
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May 2021 by Zach Flom
From the first time I walked in I felt like the sales associate really knew what they were doing. I was able to find the most perfect necklace I have had to pleasure to wear and with the new location you can actually park. So glad I went to Jay Feder Landmark!
