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January 2024 by Gena S.
I was seen by Dr. Yan worse visit ever was very rude didn't listen to my concerns and rushed out of my visit.
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May 2023 by Kitira H.
The pharmacists and customer service team are rude and act as though you are bothering them. The pharmacy is the reason I changed insurance.
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April 2023 by Luis Gonzalez-Montero
Was given the complete wrong medication by Julie (Anime Pins) after waiting patiently on a Friday. On a Friday where it looks like the DMV in there. Literally got a whole bottle of pills with someone else’s name and prescription. What if I would have blindly taken that medication?Now I know what this random woman (not naming) in Westminster/Thornton is taking for medication, a complete HEPA violation. After telling the pharmacist (Julie) about their mistake there was zero accountability from them and not even an “I apologize for the mistake”. How could a pharmacist not check the prescriptions before handing it to the member?Also, why is not everyone on a window during peak hours? Why is staff member at window 5 only calling names that they feel like and allowing people who actually were in line to get cut in front of?The administration of this pharmacy is a joke and I can bet my liver and kidneys that I will never be back to this pharmacy. I just moved from Downtown Denver to Thornton and will just continue to go to the pharmacy at Franklin downtown. It’s sad I can’t trust my new local Kaiser Pharmacy.Please whoever in a nice office is reading this look over the Pharmacy staff and please ensure that systems are in place so this doesn’t occur again. Perception is everything and make sure to have everyone in blue coats at a window. Just overall as a whole Kaiser has lost its allure of a good provider, a heritage lost.
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January 2023 by Kolleen raitz
Every time I call I wait 15-20 minutes to get on the phone with anyone. The automated system can’t understand plain English. Terrible communication between pharmacists. Kaiser is hands down the worst insurance one can have.
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January 2023 by Em K.
Good luck trying to get a hold of anyone in the pharmacy. They literally never answer their phones. It's immensely frustrating.
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November 2022 by Jessica Rodriguez
I need my medication and they didn't refresh forms so turned me away saying I needed doctors authorization. I didn't get my medicine on time and had to wait and be late to work the next day.
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November 2022 by Nick S man
Says till 5 on sunday. Door says 4!! Why they close so early? Come on kaiser get it together!!
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September 2022 by Jacob S.
Scheduled my appointment in mid-July for the first week of August. The day before I was called by the office and told that my healthcare provider called out sick. Rescheduled my appointment for middle August. Was told the appointment was "miss-scheduled". They changed my appointment to early that morning. That didn't work for my schedule so I had to reschedule again for mid-September. They called me this morning and told me that the doctor called in sick today and I'd have to reschedule again. I have been waiting months for a simple annual physical that this office seems unable or unwilling to provide. Seek healthcare elsewhere.
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May 2022 by Christa Constancio
This is the absolute worst pharmacy I've ever been to. I am on Accutane which requires monthly blood tests and monthly pregnancy tests, there is a seven day window after the pregnancy test to pick up the medication. After that window you'd have to redo your pregnancy test, ask your dr. to reapprove you in the gov website and then redo the questions in the gov website yourself. Of the four medication fills I've attempted, I've only gotten one fill hassel free. They have made me miss multiple doses of my medication and are now asking me to wait six days to fill my medication which would make me miss more doses (12 to be exact). A couple of the pharmacists have really terrible customer service as well. If you can avoid this pharmacy, that's what I suggest. Absolutely terrible.
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May 2022 by Heather Neylon
Everyone here is always polite and attentive and works very hard to meet my needs and answer questions.
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April 2022 by Sandra M.
I love Kaiser! Everything in one building is so convenient. I always come back to this insurance plan.
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December 2021 by Tom S.
This is the biggest joke going. The automated phone/appointment system is unusable. Impossible to get anyone to talk to, wait time of 45 minutes to 1.5 hours. My doctor is ok, but everything else about the insurance sucks. Cost is at an all time high and Value is at an all time low. The health insurance is not even worth the paper that the policies are written on. Update 12/10/21: I did in fact send multiple messages via Kaiser's system. The response is that I will have to wait up to 30 days for a response. This is a failure in EVERY customer service and quality metric. It just reinforces the complete incompetency of the systems. This isn't even a good clown show. Please note: my interactions with people have not been negative and I don't want to cast that light on any individual personally. Update 12/10/21: This will be the final update for this review. Again, no progress at all. I have some facts, if it will help someone else in a similar position making a choice about their healthcare. I pay close to $100 a week out of pocket, which is subsidized by my employer. In addition, $45 copay, $65 after bus. hours. Urgent $100. Emergency and Hospital are percentages. Deductible is 2500/5000. No out of pocket max. This isn't even the worst option. I can't opt out until October. So, if you have a choice - do everything you can to stay out of this system.
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October 2021 by Brenda Rodriguez
Checked in, lady took my medical number and wrote down the info told me to wait for my name on the board. Waited for over 40 minutes and I finally decided to get in line and ask why it’s taking so long to find out she never checked me in!!? This was around 3pm. Check your ppl in! We are not here cause we want to but because we need to!!
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August 2021 by Peter Young
You can call ahead and arrive an hour later and still have to wait to get your prescription filled. Sometimes I have to go back as they do not have everything prescribed. The phone services is abyssmal. Today alone on 2 phone calls I was on hold for over 25 minutes. I was told the order was ready and it was only filled partially. I was told it was my fault for not checking when I was there.... I'm kinda thinkin' if the Dr. prescribes it and I call in the whole damn order should be ready!
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August 2021 by Ariel S.
Vision department is the worst. When I tried to order new glasses, I was told that I could exchange them but only if I had tried them long enough to satisfy the guy taking to me. He said, "Don't bring these back after a day. You have to try them for at least a month." Is that the official policy? Exchange them or don't exchange them, but you don't get to decide when I get to exchange based on your opinion. Totally unreasonable
