KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the country, offering a wide range of products including retail and commercial banking, investment management, consumer finance, and investment banking. With assets around $93.8 billion, it serves individuals and businesses across the United States and internationally through branches, over 1,200 ATMs, telephone centers, and digital platforms like Key.com and a mobile app available 24/7. Customers appreciate the friendly and knowledgeable staff, with many praising the excellent customer service and quick, efficient assistance. The staff takes time to listen and resolve issues, providing a smooth experience. The bank also features innovative community-friendly security systems outside its branches. Overall, KeyBank is known for its helpful service, community engagement, and convenient access to banking services.
They need more staff. Didn't even have time to notarize a simple single signature doc
December 2024
Tried to give the banker $20,000 after listening to him talk to his buddies on the phone for 10 minutes and he said he was too busy. Even as a member of the Private Client group I could not get any service to open a new account.
Not recommended
April 2024
This is the worst bank ever!!!! Do NOT bank here!!! I am sitting here waiting to open my safety deposit box and they cannot help me because they don’t have enough employees?!?!?!
