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January 2024 by Dominic Velando
I've had an account about a year and stopped in a dozen times, and I've always had a good experience. The mobile app works pretty good and the staff are helpful. Sometimes they're busy and you have to wait a while, but hey it's 2024.
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January 2024 by JedEyeJess
Made my life a living hell, but of course it was a blessing in disguise. Antonio & Brittany are beautiful people.
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December 2023 by JUB E
Key bank is so horrible …so rude and inconsiderate of your time. They will waste so much of your time and when you are so angry you could cry they will just give a nonsense response and tell you to drive down to the bank and waste more of your time because for some reason they are unable to do anything on the phone…just a waste they should get a negative star
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September 2023 by Joshua Naea
A debit card was never sent to me when I opened the account so I went in to have them send me another one. They expidited the card and told me the fee would be waived but I was still charged. Tried to call the number on the card they gave me but it was to a different branch that said they couldn't reverse the charge.
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August 2023 by Anto N.
Ive been banking here for a few months now for personal & business. I have never met more hands on & personable bankers. Antonio, the branch manager genuinely cares and provides excellent service. Usually the reviews on yelp are spot on, but not here they seem to be old, and genuinely dont align with the branch and service provided today. Top notch. Antonina
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January 2023 by Scott Burns
Brittany was awesome greeted me at the door and took care of all my banking problems closing an old savings account and transferring the funds into my checking. Thanks this branch got a new team and looks like they turned it around
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September 2022 by Jean Nickens
I spoke to the branch manager about documents to transfer money to a new IRA. And also open a new college fund for my grandaugher. However, when I went to the branch today they refused to help me with the required documents to transfer my money to Charles Schwab. They also did not want to help open a new account. They were extremely rude and unprofessionalI withdrew all my money.
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June 2022 by OBEYCALI12
This guy named Antiono Is a great guy always very welcoming when I go Inside thanks man
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March 2022 by Travis Marque
Very slow service! No one at all at teller stations.
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March 2021 by Harris P.
This is the Monty Python satire of a bank. No one there takes responsibility for the cluster f**k of insanity and incompetence. Run away and find another branch or another bank altogether. You will sleep better.
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December 2020 by Bald hobbit
They wouldn't let me wire transfer my OWN money without 2 forms of ID. They told me it was for my protection. But then they let me withdraw all my money with one ID. Thanks for looking out for ME.
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November 2020 by Keith Sizemore
So let's talk about this company. So I'm overdraft twice, the third time was on them. They saw what my account was at before they took the money out knowing it would put me in overdraft. They did it anyway. So I had someone who they know deposit my check for me because I injured my back again. They told my person that since I've had overdrafts that I would have to wait 5 days really. Oh by the way at the time I had over three hundred dollars in my account. I called to talk to the manager wont be in until next Thursday. Must be nice, let the crazies run the institution. So my personal opinion they don't care about their customers who have been there over two years. They must really hate the veterans cause I am one. Why do you think there at a 2.3 rating cause they are not a good bank.
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September 2020 by Jared Brooks
These people are lazy and don’t know how to do their job
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August 2020 by TripleSSSThreat 13
Always very helpful, friendly, informative and efficiant!
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June 2020 by lindsy roberson
I used to be a teller at a bank and worked the drive thru. This bank has ridiculous wait times and the customer service sucks. Have a sense of urgency for god sake. There is no need to wait 30 + minutes just make a deposit.
