Kiehl's is a business known for its friendly and knowledgeable staff who provide excellent customer service. Customers often drive across town specifically to shop at this location because of the high level of service they receive. Staff members like Melissa, Degan, and Rose are praised for their helpfulness, patience, and expertise in recommending suitable skincare products and creating personalized routines. Many customers come in with questions or skin issues, and the staff take the time to listen and address their needs. The store offers a welcoming environment where customers feel comfortable discussing sensitive skin concerns. Several reviews mention how staff help with retrieving gift cards and guiding customers through product choices, making the shopping experience enjoyable. Overall, Kiehl's is appreciated for its informative consultations, excellent product recommendations, and dedicated staff that make customers feel valued and confident in their skincare choices.
Just came here and had a wonderful experience with London and the staff! I came in with a bunch of questions regarding how to address sensitive skin and face cleaning, and all my questions and needs were perfectly met! Thanks!
May 2024
The staff is super friendly and knowledgeable! I really like the new store. Melissa even helped me retrieve an old gift card! Great service.
September 2023
I drive across town to shop at this location vs getting products from ulta specifically because of the level of customer service that I receive. I use ALL Kiehls products for my face and Melissa was able to help show me some new products that would be a better fit for me. Thank you for all of your help Melissa. You actually... read full comment
