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September 2023 by Annalea Jones
I drive across town to shop at this location vs getting products from ulta specifically because of the level of customer service that I receive. I use ALL Kiehls products for my face and Melissa was able to help show me some new products that would be a better fit for me. Thank you for all of your help Melissa. You actually made my day :)
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July 2023 by Anahi Navarrete
I came in nervous to admit the issues I was having with my skin but this really lovely employee Degan walked right up to me with beautiful customer service and sat me down and helped me come up with a skin care routine specifically for my needs! This was about month ago and I already feel like I am GLOWING!! I cannot recommend this place and their staff more !
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June 2023 by Olivia Goff
Had a very informative skin consultation with Rose today and learned so much about different products and my skin. Gonna come back to get the rest of my new skin routine!
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May 2023 by Steve Johnson
We walked in very interested in finding something for oily skin and wrinkles. The young gal got up from the center area and walked back to the cash registers … seemed much more interested in her phone. Another gal came out and stood flat against the wall. Unbelievable! Most likely a decent sale lost.
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May 2023 by Jake Blackburn
Staff is absolutely rude and uninterested in helping or greeting customers. Walked in the store and one associate stood up and walked away, finishing whatever she was doing on her phone. Another associate walked out of the back, stood to the side and never offered to speak, much less help. Then proceeds to walk directly behind us to retrieve an ipad and walked away. Was hoping to get some help on men’s product and left with the same knowledge I walked in with. Must not work on commission!
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February 2023 by Israel
I have been looking at the original musk for about 6 months now. I walked in to purchase it today. Went up to the counter and an associate was at the register doing something. I waited for about 45 seconds with no acknowledgement of my existence. Walked out without the product. Customer service fail. 2/4/23 about 3:10 pm.
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February 2023 by Justin Marshall
I went in needing strong recommendations on skincare. Melissa knew exactly what I needed! She was very patient, and most importantly, knowledgeable on the products she recommended! Highly recommend her expertise! Kiehls customer for life!
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December 2022 by Brenna Mere
Extremely pleased with the product selection in store. Walked away with exactly what I needed to finish my Christmas gifts for the lovely ladies in my family and a little extra to boot! Thank you so much to the gentleman that helped me this evening!
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May 2022 by Todd Van Horn
Had a great experience, sales lady was very informative.
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March 2022 by darby attard
I had terrible experience at Cherry Creek mall today dealing with Jordan the manger. I had a problem with one of the kiehl’s products, and she had no solution what so ever. She called me a liar twice with many insults to follow. I will no longer be a faithful customer to this company due to her unprofessional behavior. This product made my dark circles darker & bigger. It made my eyes puffy. I would not recommend this cream to anyone. I wanted to return this product for credit or exchange and Jordan had no intention of helping me do so. Please be aware.
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March 2022 by Brody Robinson
I got a skin consultation today from a very helpful employee. I felt welcome when I came in and they got what I needed right away. I've been using their products for a couple months now and I can tell you it has changed my skin and hair completely.
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March 2022 by Shane Hudgins
Great staff. Amazing products.
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January 2022 by PJ Clarke
My skin gets about as dry as Colorado in the winter time. And as anyone who suffers from dry skin knows, the itching and redness associated with dry skin is, at times unbearable. I honestly thought I could tough it out, but that fantasy quickly became a nightmare reality. Enter Kiehl's Since 1851. I walked into the store in the Cherry Creek Mall and asked their associate if there was anything they could do for dry, extremely dry skin. She said yes, and pointed out their Creme de Corps body moisturizer. She explained that this was one of their best sellers, and was great in helping alleviate dry skin. So I brought a bottle to see if the lotion was as good as she claimed. It was. It is. It's kinda thick, but after just one application I noticed a difference in the appearance of my skin. No more itching, the redness was gone, and I finally got some relief from scratching into insanity. My hands also suffer from the dry Colorado weather, and Kiehl's Ultimate Strength Hand Salve works wonders. My hands feel like hands and not sandpaper.The store in Cherry Creek Mall is the one I go to mainly, because the staff there is always friendly and professional, and to be quite frank, it is nice to be able to talk to a real person and not have to click "place your order" in the sterile atmosphere of on line shopping. So if you are in need of a good moisturizer for your body and an outstanding salve for your hands Kiehl's Since 1851 in the Cherry Creek Mall should help you out quite nicely. Kiehl's also has a complete line of products for both men and women, and their prices are reasonable for the quality and amount product you get. And as I said, their associates are the prime reason I became a repeat customer.Bravo Zulu, guys.
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December 2021 by Garrett Spiker
We have been to this store twice in the last two weeks and both times there has been an excuse for not being open. Today the posted sign said that the electricity was out however the lights were on and no other store in the entire mall was having an issue.
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September 2021 by Nate 360
Overpriced soap, it smells good tho.
