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August 2021 by Kelly Parker
Car looks great, good job, but super upsetting that I am quoted a price and show up only to be told it was $100 over what was quoted. That is not OK! He should have asked first, so upsetting, I feel scammed. His work is good, but NOT a good way to do business! No approval, just assumed we would have an extra $100 lying around! I don't care how good the work is I will not use him again.Service: Auto detailing
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December 2020 by Judith Brooks
I'm not joking when I say the entire car was scratched--even the windows. It looked like someone had buffed the car with sand. The damage was so bad, I really didn't think it was possible to fix. Thankfully, Paul proved me wrong.
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August 2020 by David G.
Mike's work is amazing. His 30 plus years detailing experience transformed my 22-year-old truck. He defiantly has a passion for the work he does. He spends the time necessary to get the job done at a fair price. My expectations were exceeded.
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September 2019 by Scott F
Take your money somewhere else. Paid for the full detail inside and out, including smoke removal thingamagiggy machine. Yeah, that didn't work. Also the car was cleaned about as well as I could have cleaned it myself with a rag and windex. That's why I paid to have it DETAILED. I agree with the other review too, arrogant as all heck fire.... Read More
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July 2019 by Silvana Reid
Klassic Image Auto Detailing did a great job detailing my vehicles. It was easy to schedule an appointment with the owner and his team was friendly, professional and arrived in a timely manner.
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April 2019 by Marc S
Overcharged by almost $100 than the originally quoted price for strictly an exterior detail because he "really took his time." This guys' arrogance was the only thing that made him stand out from other detailers in the area. Do yourself a favor and spend your money on a business that cares about customer satisfaction.
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April 2019 by Dennis M. Garcia
Took my 1972 Chevelle in to be detailed by Michael and I,m the one that got detailed... What was I thinking? So many red flags. when someone tells you he's going to finesse the paint...red flag. when someone tells you he can't give you an estimate till he starts work on your car...red flag. If someone asks if I would take my car back there, I'm not going to say no...I'm going to say HELL NO!!!! I'm embarrassed that I let Michael take me for $600...What was I thinking???
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April 2019 by Angela Arellano
Waste of time and money could've done a better job myself.. Took in my brand new car and was expecting it to look brand new when i picked it up but 7 hours later still wasn't done and had to remind him of the two things i took it in for juat to realize later he did a half assed job and the stain was still there. DON'T WASTE YOUR TIME! SAVE YOUR MONEY!
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June 2018 by Christian Hawley
Michael's work is amazing and impeccable. Unfortunately, his customer service skills are below one star. I took my car there and all I can say is I really wish I had read the reviews before because everyone's experience with him was the same as mine. When I asked him if we could cap the cost of detailing the car at $300 he was very upset and then he was upset I didn't have hours to stand around and hear him talk and show me pictures of his work. It is the worst I've ever been treated as a customer in my entire adult life. You've been warned.
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October 2017 by Maimai D.
Go somewhere else!! I am extremely upset and disappointed with klassic image. I was given unrealistic expectations and was INSANELY OVERCHARGED! Long story short, I spilled a gallon of interior house paint in the backseat of my car and obviously needed to clean it immediately. Michael was very kind and enthusiastic over the phone and told me he could clean my car that day. He told me a full car detail begins at $300 and that depending on the state of the car, goes up in price from there. I understood from the beginning that my car was a special circumstance due to the paint, and was bracing myself for a final price of around $400, which is EXTREMELY expensive for me to spend on my car. (I am not a car person and could honestly give two shits about how my car looks as long as it gets me there). When I dropped off my car, on Thursday, Michael looked at the damage and again enthusiastically said he could get stains out of anything! He spent 20 minutes showing me before and after photos of past jobs, while I politely tried to leave so I could go back to work. He said he would do his best on the paint and left it at that. When I called at the end of the day to check on its status, Michael told me it wasn't ready and that he needed another day to work on it. Fine. It was an ENTIRE gallon of green paint in a tan car. When I called the following day to check on the status, Michael said it wasn't done and he needed it another day. At NO POINT did he mention that the longer he had my car, which was very inconvenient for me, the more money it was costing me. I finally picked up the car on Sunday (4 days after dropping it off). My car had been cleaned, but no better than if I had done it myself. He hadn't touched up any of the exterior paint scratches like he said he would and I immediately noticed there was still green paint on the tire which he apparently had washed. When I looked in the backseat I was even more upset to find the carpet was still green, there was paint splotches on the leather seats and paint on the seat belts. I pointed these things out and Micheal started trying to clean them off as if he hadn't noticed them before. After about 15 minutes of some awkward back and forth of me pointing out paint splotches and him rubbing chemicals on them he finally snapped and said "if I haven't gotten them out they are stains and there is nothing that can be done." Fine. So he began to ring me up and said "okay, it's 650." I said, "excuse me? Six hundred and fifty dollars??" "Yes," he responded as if it were completely reasonable. "Hah, no. You said it was $300 when I dropped it off." Michael immediately snapped back with an aggressive and agitated tone telling me that was an estimate and that he told me it would be more. "Yes, you said it started at 300, and was more depending on the work needed to be done, but 650 is more than double what you told me. I was expecting it to be around 400." Michael and I then got in a legitimate screaming match, ending with me shoving my credit card at him and through sobs telling him to just charge me so I could leave. He then said "that's not fair, now you're going to leave me a bad review and tell everyone I ripped you off when I told you that every job is based on the amount of work it takes. It took me 4 hours to try and get that paint up! 4 HOURS!" To which I replied, "I've been here almost an hour and I also value my time. Please just charge my card so that I can leave." He ended up "giving me a discount" and charged me $525. What a sweet guy, right? In summary, I was told the job would be $300, I was charged $525, and all for a half assed job I could have done myself, after not having a car for 4 days. Oh and my car still REEKS of chemicals!!! I can't even drive it with the windows up because I feel like I'm getting high from the fumes. So yeah. My rec
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April 2017 by Cale Kennamer
This is actually my first time to review any business online. However, I feel like I need to in this case. Klassic Image is a must. Michael is a true professional. He does a great job, takes the time to explain what he did and why he did it, and he doesn't take any shortcuts. I barely recognized my truck when I got it back. I have another vehicle I plan on selling soon, and I can guarantee that I will be bringing it here before doing so.
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April 2017 by Judith Lynne
I have a blue 2013 Ford Escape that the paint shows every mark. I dropped off my car and when I picked it up it looked like a brand new car. Super excited with the end result! Michael was courteous, professional and explained 'in detail' what had been done to accomplish such a fantastic result. Fair price, good workmanship and easy to work with. He is the real deal.
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April 2017 by Matt Hoekman
I remember the day I took my 2013 Black Nissan Maxima Sport off the lot. 3 Years ago almost to the day. You couldn't wipe the smile off my face.
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March 2017 by Clayton B.
I stumbled across Mike and Klassic on here and other places online looking for a good detail shop. What caught my eye were testimonials from real car enthusiasts and collectors who value attention to detail and care when dealing with original paint. Polishing a car is a real art, especially with black paint, and can do more harm than good. I took my black Cadillac CTS V to Mike, and he exceeded my expectations. Within the first hour of working on it, I got a call from him asking if there had been collision repair done to it (there had been). He showed me imperfections in the paint from the body shop that I was unable to see with an untrained eye. I'm a car guy, baby it, and know every little ding and imperfection on my vehicles, but missed it. He was able to fix it, and make it look amazing. He's truly a professional. There have been some negative reviews regard to price. In my experience, he was up front about potential for added cost based on time spent. If you are just looking to get your car cleaned, in and out quickly with a flat rate similar to a chain detailer, Klassic might not be exactly what you're looking for. If you need to bring your paint and interior back to life with knowledge of chemicals and utmost care, I haven't dealt with a better place.
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April 2016 by Mark Jennings
After reading some of the negative reviews, I was a little apprehensive to take my car to Klassic Image. I'm extremely glad that I ended up taking my Audi to Michael.
