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December 2023 by Craig MCCAUSLAN
Efficient competent and made my whole experience incredible. From the Dr to the staff, they treated me like they cared. I've been to independent eye doctors, and Vision Works. They were far and above the best. Definitely recommending to my friends and family
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December 2023 by Ade O
Beyond unhappy. They managed to lose the glasses I ordered from them less than 24 hours after they were delivered to their location, and their solution is that *I* should call UPS and sort it out myself even though their employee signed for the package and said they received it. Also, apparently just because they sign for your glasses and say they receive them, it doesn’t actually mean they receive your glasses. They apparently just sign for everything and anything without verifying it’s there and then stare at you like you’re an idiot when you point out that the method is riddled with problems (namely the fact that they have now signed with UPS that they accepted possession of the glasses, but are now claiming that they never did because they don’t actually verify anything they receive).They essentially tried to wash their hands of all responsibility and paint the fact that they signed for my glasses but either never actually had them, or had them and lost or damaged them, as a me problem. It was actually suggested that I can order another pair as an alternative to calling UPS because they don’t know how to do their jobs. Once they either find my glasses or refund me, I will not be using LensCrafters again. What an absolute nightmare.
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December 2023 by Yadira Chavez
Very disappointed with the service, the 2 employees that were there on the day I went in didn’t even acknowledge when we walked in no welcome greet we will be with you shortly nothing and very slow. Not even a give us a few minutes we are a little busy and it was very frustrating.
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November 2023 by Nikki F
No bathroom for customers!!! Would have given them 4 stars if they had a bathroom for customers. Dr. Blaurock and her staff rock. LensCrafters staff was very customer centric and helpful.
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October 2023 by Andrew Sbarbaro
I cannot overstate the quality of my experience in acquiring new glasses. Dr. Tullis was rather affable and explained all the facets of my vision clearly. Both Dustin and Jessica were amazing. I've been in hospitality for nearly 20 years and this is what customer service should look like. I went with my usual style the first time around and upon Jessica's suggestions and expertise, I return a week later a got another pair in a totally different style. I love them.The misguided and ill tempered are all too willing to gripe about any perceived injustice, a mere reflection of their confusion of the glasses process, but I can tell you with the utmost veracity, the collective at Northfield is on point and should be commended.Cheers,Andrew
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October 2023 by Naudia Gaddis
Highly disappointed with the customer service at this location. Called after 9 days or so to check the status of my glasses. I was told 10/12 they we're in and someone one call me tomorrow for pickup. Was in the area on 10/13 so I stopped in a rude woman told me they hadn't been shipped. I told her someone gave me different information and she found that they indeed had been delivered but not inspected but someone would text me the next day for pickup. Hadn't heard anything so I called today 10/16 and was told my original order was wrong when it came in and it had to be reordered. No communication or ETA was given on when I could expect the correct pair. LensCrafters you are not the known for great prices but I was hoping that the quality of service would make up the difference. I was wrong and when I finally get the pair of glasses I ordered I won't be using your services in the future. I am beyond frustrated!
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October 2023 by Brice
I just wanted to take a moment to give a shout-out to the amazing staff at LensCrafters! They were incredibly helpful and provided top-notch customer service. They went above and beyond to answer all my questions and make sure I had the best experience possible. Thank you, LensCrafters team!
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October 2023 by E Lawson
Juwan helped me select a cute pair of frames and stayed late to help finish placing the order. He was delightful to work with and I’ll be back again next year for another pair of frames.
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July 2023 by MARYTERESE WALLACE
Doctor told me more about my eyes than any other doctor before her - even though these things were in my record for years! The staff in the eyeglass area r so nice, friendly & personable, helpful, I rushed & gave good advice.
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May 2023 by Duane Hines
My wife had a wonderful time they were very helpful. They spent a good amount of time with her. Very friendly! Thank you lens crafters!
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May 2023 by John Kingdon
They fixed my glasses and didn’t even want to charge me. Dustin was friendly, professional, and efficient. Thank you!
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May 2023 by Heather S.
Winrock the optometrist portion of my visit was excellent but my experience with LensCrafters was awful. I was told a 3 week wait for glasses. Waited 3 weeks and no call so I called them. My order was cancelled and no one contacted me. They said you can reorder and wait another 3 weeks or be refunded. I was refunded but what a waste of time! Will not ever be buying glasses here but would continue to see Winrock.
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April 2023 by Thomas Diaz
The entire team at Lens Crafter was very professional. Doctor Clark was very thorough with the eye exam and very informative. The store manager Jessica, who waited on my wife and myself was very professional and very informative. She was very knowledgeable and we felt very comfortable with her and the entire staff. I truely recommend them.
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April 2023 by Gloria b
My granddaughter broke her glasses Sunday morning. Lenscrafters at Northfield fixed promptly fixed her glasses at no charge. So very thankful to Dustin and Ruben for the great service!
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March 2023 by Pat Valdez
From beginning to end my visit to Lens Crafter was the best. The optometrist answered all my questions and so easy to communicate with.Jessica helped me while I selected glasses. She was amazing and helped with the best way to utilize my vision insurance. I will definitely keep going back for my vision needs. Thank you all.
