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January 2024 by Lindsay Javel
Unable to reach them via phone
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October 2023 by Kathi Winecker
Website down for multiple days with no information posted. No phone support provided. I was on hold for 30 minutes, left a message and hours later, still no response. Terrible service for a financial service company.
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October 2023 by Madalene Taggart
How can your website be down for 3 days??? No access to any accounts as a participant or sponsor. Everything about this seems wrong on every level.
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September 2023 by Casey Flint
As a well versed invester, I find this company to be the absolute worst retirement company possibly available today. They've received my 401k contributions for months, but have yet to apply the contributions in the market mutual as selected, and are instead holding the funds without investing them as instructed. Months worth of regular calls to customer service calls has yet to help the matter at all. They have yet to fix the issue, return a calls/email, or even an apology or an explanation. If your employer uses this company, steer clear of this fraudulent group!!! 0/10 DO NOT RECOMMEND
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May 2023 by Rani S.
They employ the fakest people. They used to be hood yrs ago . Now it's obvious the people they employ hate their jobs. They are very sarcastic in their responses when you ask questions trying to make you feel stupid.
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December 2022 by Jamie
The customer service is poor. These lady representative and the gentleman representative that I have had the pleasure of speaking with have both been very rude. They gave me a time period of 7 to 10 business days to receive a disbursement and it has been 15 days and I still have not seen the check.
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April 2022 by Adam R.
My experience with LT Trust was just fine for several years until last month. The company have now hijacked my assets without notifying me. For one month (so far), they have rejected my attempts to view, manage, or withdraw my own assets from them. They repeatedly refer me to a completely foreign company called Human Interest, but I never authorized Human Interest to take custody of my assets. I was never informed any intention to transfer my property to another company. What they're doing should be criminal. It's like walking back to where I parked my car, but the car is gone and there's a ransom note telling me to contact a complete stranger to ask them about it. That stranger (Human Interest) then tells me that they're still waiting for LT Trust to complete this unauthorized transfer and there's nothing I can do about it. How long would you be happy to have your car stolen from you?
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November 2021 by M J
I liked them! Everything was fine for the years that I contributed, but unfortunately during the rollover process LT Trust did not provide the level of service that I have received from other institutions during the same process. No communication from LT Trust. The burden is on you to contact them if you want information on the status of your rollover. When there was a delay (still have no idea the reason they delayed my rollover) they did not inform me. I had to call them, endure long holds, and still got no information. I'm still waiting for funds and my account was distributed over a week ago. The whole process is on week 4. Why do they take so long? Very stressful due to their lack of communication is how I would describe my experience with LT Trust.
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September 2021 by Nathan T
EDIT: I did not relocate, and I never received my money. My home of record is the exact same as it has been for years.The worst customer service I have ever received in my life. I can't give you the runaround when you want to close your account and are very slow to respond.
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April 2021 by Nick Coleman
LT has been great to work with and they have been very responsive to our needs. I would highly recommend working with them. Their team is knowledgable and professional.
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April 2021 by T L
If I could put lower than 1 star I would. I've been trying to get MY money out for over 1 month, no one will call me or email me back, and when I call they have zero answers for me. I've never dealt with such poor customer service in my life, and I'm at the point where I'm not even sure If they have my money.
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February 2021 by Andrea Thorn
This place had the worst communication skills I’ve ever dealt with. I would assume they deal with large sums of money regularly, but I would more confidently entrust my money to a somewhat knowledgeable 6th grader. I called this company every week for almost two months. Nobody could ever get anything figured out. They stalled me this way for so long that it affected what I was able to due with my ( what was supposed to have been) a rollover. Also the one staff members “Hasenta” was especially rude, dismissive and almost aggressive at times. This kind of thing shouldn’t be this difficult.
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November 2020 by Natalie D.
Non-existent customer service. Very very limited customization for your portfolio. Website portal is disastrous. Took over 6 months - calls, emails - to get a final answer on performance rate since inception of plan.
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November 2020 by Gary Kramer
We have worked with LT Trust and it’s predecessor companies for more than 30 years. It’s personnel, policies and follow through have always been five star. Once you have completed all the required paperwork (as needed by any such fiduciary company), turnaround time is quick. Responsive and helpful customer service folks are always available business hours by phone or email. Many of the staff have been there long term, which speaks well of the company. LT specializes in alternative assets and that department is competent, thorough and off the charts spectacular. Highly recommend.
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November 2020 by Patrick W
I could not be more frustrated with a service provider. I had an account with LT Trust and have been trying for almost a month to withdraw the funds. They charged me $75 to process the transaction, then sent a check in the regular mail without any kind of tracking number and the check is now lost. I called this morning to try and get help and they said they could resend the check with tracking for an additional $35. It's infuriating that for $75, they'll send someone's money in the mail without any way to track it and then try to upcharge you for a more secure shipping method. Additionally, there were a couple of forms I asked them to fill out as part of the process and after three weeks of trying to get a copy of the forms back, I just discovered they completely ignored the instructions and bungled them up. They're a bank and they have you at a disadvantage, and apparently they're intent on sucking every penny out of you that they can despite delivering subpar service.
