lululemon

Most Recent Comments

• October 2025 by Rachel K
  Sales floor people want to aggressively help, but then are happy to tell you to just order something yourself online 🤣 in the past, at other locations, they would help you order the item as part of checkout.
  
  Update: went back again recently and had a really good experience. They helped me make the online orders I needed and were proactive with helping in the fitting room.
• September 2025 by Bob Berkeley
  It’s lulu, you know the product, it’s the staff in here that are unpredictable. One was so friendly and helpful, and another looked right at me trying to ask a question and just walked away. If you know what you want/need, it’s fine, but if you have questions, go to the one in Park Meadows, better staff.
• August 2025 by Bryan Tran
  Able to get what I want, Tess was very helpful.
• July 2025 by Suzy S
  Tess Spalty was AMAZING.
• July 2025 by GV
  I’m incredibly frustrated with my experience at this Lululemon store. I bought two pairs of shorts for ninety-seven dollars each, size thirty-one, which I wear in all my other shorts. I assumed they’d fit and removed the tags at home. Weeks later, when I went to wear them, I was shocked to find Lululemon’s size thirty-one was too small. When I called, the staff said to bring them in to check for an exchange despite the missing tags. At the store, the store manager refused to exchange them because it was a sizing issue, not a defect. Their initial offer was a five-dollar coupon per short through their recycling program, which is insulting. After I pushed back, the manager offered twenty-five dollars store credit per short. That’s unacceptable for brand-new, unworn items costing nearly a hundred each! I expected better customer service from Lululemon.
• June 2025 by Cole Boychuck
  So I buy a pair of pants with a lifetime warranty. Those pants get a hole after a year. I go back to get a new pair and now the “policy has changed” and they won’t honor the lifetime warranty. Which was the only reason I bought the pants. So now I’m screwed on a pair of $130 pants that don’t last a year. Save your money on this overpriced garbage
• April 2025 by Ryan Carroll
  Consistently great service, but today
  Shaheen went above and beyond to help me with an overly complex return (that was my own fault). Sincerely appreciated!
• April 2025 by Justin Gregory
  It pains me to write a bad review like this, especially being in customer service myself but their staff is SO overly aggressive with trying to help out. Every time I have come in this location to shop I am bombarded *let me help you questions*. Best customer service is to pick up on cues that people sometimes just want to be left alone and look at clothes. You have enough staff wondering around that when help is needed it’s easy to find. Even when checking out I’m asking multiple times “how’s my day? What do I have going on today? What’s next in your day? Etc.” It’s very overwhelming and honestly just annoying and disingenuous - I am sure it’s exhausting for your staff to put up this fake front with customers too. Makes me not want shop in store and rather go online.
• February 2025 by Michael
  Everyone in store was pleasant, and it’s a nice store other than one associate named Justin. Extremely cold, matter of fact and off-putting.
• February 2025 by Mark Shin
  Done! Yes, I'm am finally done with Lulu! Never again! Despite having the receipt, despite having all tags, despite it only being 3-days later, despite the item NOT being worn or washed, despite having spent over $300 on multiple pieces, Lulu was unwilling to make a return on a simple hoodie! The item had very short sleeves when compared to similar items of the same size.
  
  Lulu also insists on collecting personal information upon ever purchase.
  
  NEVER AGAIN Lulu! You've just lost a 10yr+ customer with impunity!
• January 2025 by Maria Robles
  I’ve been calling the store for the past 2 days to see if they have a certain item and no one ever answers the phone.
• January 2025 by Jake Cleary
  Good service in store but whenever you try to call in to get information before you go all the way to the store no one ever picks up the phone.
• January 2025 by Sam McCarty
  They don’t answer their phone or call you back.
• January 2025 by Tripp 2plutoo
  yikes the workers here are so passive aggressive with their racism 😭 like girl i’m paying ur bills.. anyways the quality is very cheap just like shein material SAVE YOUR MONEY
• December 2024 by Margaret Matlock
  I ordered online for in-store pickup, and I received an email that was picked up, when I did not pick it up. The store then would not call me back and HQ customer service would not resolve the issue. I have been charged for an item I did not receive, and there is no recourse except to go to the store (according to HQ, who wont even ask the store to return my calls). I am endlessly frustrated about how this has been handled.