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December 2023 by Yvonne Lindgren
Be careful when you make a purchase and need it to be delivered. They held our furniture hostage and then said they would deliver it one full month after saying it was available for delivery. And it is the holiday month. Very unprofessional. And good luck talking to anyone. I spent 1 hour on the phone just trying to talk to a real person. I love my new sofa, but what a poor experience to get it.
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December 2023 by Samantha S
The woman with an accent at customer service is the least helpful person I have ever met. I ordered a $270 coat from Macys online and it got lost in the mail. They sent me a replacement coat even though I asked for a refund and assured me I could return it when I received it. I eventually received it, but when I took it to the store, the woman said it returned for $0 and that I had already received a refund which is not true. The replacement coat was what she saw in the system as a “refund.” She had me call the online call center from her phone (which was also not helpful) and supposed I would get a refund within a few days. I waited a week, checked the website and it still said there were no transactions other than my initial purchase. I did a chargeback with my credit card it card company after reading on Reddit that Macys does this all the time. I thought I would give Macys in store a second chance and bought some jewelry yesterday. I decided to return it today after overbuying for Christmas. The people in fine jewelry couldn’t process the return, shocking. Finally they figured it out by my Macys reward I used was refunded first before the cash, even though I purchased other items. Just know that Macys is a scam. Do not buy anything online ever and do not purchase anything in store unless you are 100% sure you want to keep it.
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October 2023 by Nikki Silberman
We ordered our mattress and set up our delivery back in August. They told us to be available a specific time, so we arranged our schedules and stripped our old mattress so we could swap them out. Then, after the delivery window closed, they let us know that it wasn't coming. This has happened FOUR times now. Get your mattress elsewhere.
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September 2023 by Kevin Bierwirth
Let me preface this by saying that I never leave reviews, but I feel compelled to leave a review for my experience at Macy's today. I could tell by the woman that was at the returns counter the minute that I walked in that she was going to be totally unhelpful and true to form she did not disappoint. I hate to say that she was frog-like, but I wasn't able to get her name as her name tag was covered, all I can say is that it started with a g so frog like is the best description I can give; along with a slash of inappropriately red lipstick. I've been a customer of Macy's for many many years and I just have to say that wow Macy's has really gone downhill. The issue at hand is I came to return a set of shoes which I had changed the laces out for more appropriate laces than the ones that came with them. I forgot to put the laces back in the shoes when I brought them back to Macy's, and was immediately denied the opportunity to return them. I offered to purchase laces at the store if that was an issue, or exchange those shoes for another pair of shoes that I liked and give them those laces, or a myriad of other possibilities and avenues to not have to haul the shoes back to my house and then come back to Macy's. I asked if there was a way I could leave the shoes at Macy's to come back in the afternoon to finish the transaction. All avenues thoughts or ideas as to how to complete this transaction successfully were immediately shot down and not even considered by the unnamed woman whose name starts with a g. In days gone by, when Macy's employees had pride in their appearance and engaged in some of the most top notch customer service in the industry, SOME form of solution would have been worked out so that I left happy. Apparently that's not the case anymore at macys, which appears to be dying from a thousand cuts committed by employees like that woman. Sad but true.Update: as I was standing outside figuring out how was going to haul these shoes back and still make it to my tailor before 5 who comes walking in front of me but the very same lady in question. So if you came through to me that the reason why she didn't want to help me was because she was about to go. WEAK
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September 2023 by Juans Tuno?
Let me preface this by saying that I never leave reviews, but I feel compelled to leave a review for my experience at Macy's today. I could tell by the woman that was at the returns counter the minute that I walked in that she was going to be totally unhelpful and true to form she did not disappoint. I hate to say that she was frog-like, but I wasn't able to get her name as her name tag was covered, all I can say is that it started with a g so frog like is the best description I can give; along with a slash of inappropriately red lipstick. I've been a customer of Macy's for many many years and I just have to say that wow Macy's has really gone downhill. The issue at hand is I came to return a set of shoes which I had changed the laces out for more appropriate laces than the ones that came with them. I forgot to put the laces back in the shoes when I brought them back to Macy's, and was immediately denied the opportunity to return them. I offered to purchase laces at the store if that was an issue, or exchange those shoes for another pair of shoes that I liked and give them those laces, or a myriad of other possibilities and avenues to not have to haul the shoes back to my house and then come back to Macy's. I asked if there was a way I could leave the shoes at Macy's to come back in the afternoon to finish the transaction. All avenues thoughts or ideas as to how to complete this transaction successfully were immediately shot down and not even considered by the unnamed woman whose name starts with a g. In days gone by, when Macy's employees had pride in their appearance and engaged in some of the most top notch customer service in the industry, SOME form of solution would have been worked out so that I left happy. Apparently that's not the case anymore at macys, which appears to be dying from a thousand cuts committed by employees like that woman. Sad but true.Update: as I was standing outside figuring out how was going to haul these shoes back and still make it to my tailor before 5 who comes walking in front of me but the very same lady in question. So if you came through to me that the reason why she didn't want to help me was because she was about to go. WEAK
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September 2023 by Sara Jungels
Nice staff- not a lot of options b/c so many mattresses
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August 2023 by Peter Van Pelt
It is a high-end store. Nice products but not to my personal budget or taste.
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July 2023 by abigail gonzalez
Macy’s is a good place for people with a lot of money. The only way I had to go shopping in Macy’s is if they have a big sale or big deals. I was just passing through Macy’s but actually went to a T-moble. I really don’t shop at Macy’s because of their prices!
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May 2023 by Kofi D
Desiree was awesome, she went above and beyond while I was checking sizes, fitting and getting suggestions..She was just professional and patient. She definitely exemplifies excellent service!!
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April 2023 by vince majikas
What a great day for shopping! But what really made my experience at macys today was Albina! She deserves 10/10 stars! She was able to help me find sales items and took her time to make me feel not rushed!
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March 2023 by Prashant Nayak
They have a great collection of merchandise and great offers as well. However, I had to wait for 10 mins at the checkout counter as there was no one to attend. It's frustrating.
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December 2022 by Jess M
Bought a $2,000 couch from macy's furniture gallery in Denver. Told him I needed a chaise on the left side. Waited 3 months for the couch. Finally had a delivery day for the couch in Dec and took off work to be there. Got a vm saying my macy's credit card wouldn't work. No reason for it not to work but I called them back immediately same day and paid for the couch but they refused to keep my delivery time and pushed it another week. I explained I took off work for the original delivery and could not be there for the new delivery. Asked to speak to a manager and he said he'd ask delivery to call me but then hung up on me. All customer service agents are in another country, barely speak English, read off a book, and are not helpful in actually resolving issues. I called 3 times and could not get help. Delivery never called. Extremely stressful. I had to beg the maintenance guy to let them in my apt for the delivery since I couldn't be there. Come home to find out that they delivered a RIGHT chaise couch! Went to the store and they are now ordering me the correct couch and I have to be home again for them to pick up the incorrect couch. Taking off work again. The correct couch will take another 3 months. 6 months without a couch. Can't reach anyone in the US to actually get anything resolved. All numbers are not working. Non US agents will not do anything. The absolute worst furniture buying experience I've ever had.
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December 2022 by Jessica M.
Bought a $2,000 couch from macy's furniture gallery in Denver. Told him I needed a chaise on the left side. Waited 3 months for the couch. Finally had a delivery day for the couch in Dec and took off work to be there. Got a vm saying my macy's credit card wouldn't work. No reason for it not to work but I called them back immediately same day and paid for the couch but they refused to keep my delivery time and pushed it another week. I explained I took off work for the original delivery and could not be there for the new delivery. Asked to speak to a manager and he said he'd ask delivery to call me but then hung up on me. All customer service agents are in another country, barely speak English, read off a book, and are not helpful in actually resolving issues. I called 3 times and could not get help. Delivery never called. Extremely stressful. I had to beg the maintenance guy to let them in my apt for the delivery since I couldn't be there. Come home to find out that they delivered a RIGHT chaise couch! Went to the store and they are now ordering me the correct couch and I have to be home again for them to pick up the incorrect couch. Taking off work again. The correct couch will take another 3 months. 6 months without a couch. Can't reach anyone in the US to actually get anything resolved. All numbers are not working. Non US agents will not do anything. The absolute worst furniture buying experience I've ever had.
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October 2022 by Svetlana Ahnna
Horrible sales associates. Extremely pushy and very rude if you don't look how they expect you to.
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July 2022 by David Efron
Very professional sales rep (Daniel), good pricing, timely delivery.
