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November 2023 by Troy Hayes
The sales reps pointed me in the direction of mattresses in my desired comfort level and budget, then gave me space to test them out for about 30 minutes without awkwardly standing over me until I made a decision, where’s other stores, the sales reps stood over me impatiently the entire time. They also had the best prices in town compared to the competitors with their early Black Friday sale. I will be back for bed accessories.
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November 2023 by Royce Darian Scott
When I went in Mike was super awesome helping me and my girlfriend. Super Social and knowledgeable. Not to mention Mike carried and loaded our bed for us without breaking a sweat or stride! Definitely coming back!
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November 2023 by Randy Jester
Purchased a new Beauty Rest mattress for a spare bedroom. Came with a free foundation and bed frame which was wonderful. We know our guests are gonna love this new bed.
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November 2023 by K
I worked with James, he was so helpful in helping me to find the right mattress in my price range, and set up delivery for the next day!The delivery was right on time. The two gentlemen who delivered were very courteous. They set up my frame, mattress and made sure I knew how to use the remote for the adjustable frame. They were very thorough. I only got one of their names, the drivers name was Atanael.
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September 2023 by Yvonne Garcia
Excellent service. James in sales was knowledgeable and kind. The pickup area was organized and quick. I left this experience calm and completely satisfied with my purchase. Customer service has declined in many service sectors but my experience at this store was excellent.
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September 2023 by Karina
We had a great experience learning and shopping mattresses at Mattress Firm's Bannock and Broadway location (at end of furniture row). This location markets and stocks many traditional and newer mattress brands, in various firmnesses and styles. The sales rep who assisted us, Joe Chambers, was knowledgeable, patient and funny. We'd recommend him and this location to anyone shopping for a new mattress.
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September 2023 by Kendall Roop
James was AMAZING! We went for the Labor Day sale and he took so much time to walk us through what we were looking for and helped us choose our dream mattress. Thank you for your personal care and touch! You’re awesome and we can’t wait to sleep great!!! For anyone looking for a mattress and feeling overwhelmed, go here and they will help you find your perfect fit!
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September 2023 by Jennifer Sallee
Great experience! Michael was our sleep expert and he was amazing! Excellent customer service!! Really made sure we got the best mattress at the best price!!
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August 2023 by melissa b
Brittany was amazing!!! She was incredibly helpful and personable, really made our purchase so easy and effortless. Highly recommended, please if you go here ask for Brittany!
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August 2023 by Kerrie Vinnai
James was very helpful and helped us get the right mattress for us and for our budget. I felt we mattered and we didn't feel pressured to buy what we did not want. James made it exceptional. I will definitely come back.
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July 2023 by Peter Vo
Just got outta college trying to move out so I figured a clearance center might be a good bet for a mattress. Dude shout out Britney for real, she was so helpful, explaining to me the differences in types of beds, new technology in the beds, what to look for in my price range - I couldn’t have asked for better customer service! She let me try whatever mattress I wanted to and was patient with me even though I’m indecisive. Came out with a bed I’m happy with and can’t wait to sleep on it!
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July 2023 by Wualeska Mérida
James is a good seller and very kind and helpful. We are very happy in this place.
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July 2023 by Wanda B
Excellent and professional customer service. James really listened to all of needs and concerns and gave us great advice with what mattress would serve our needs best. We are very happy with our purchase and highly recommend other folks to come and see for themselves
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June 2023 by Stefan Rosenberg
Kirby was awesome! Just honestly trying to help, and at first my wife & I were running into issues with affirm, but Kirby came to the rescue! He helped us with a great payment system for the mattresses, got us a great quality deal, and made sure we were covered on all of our bases with our purchase. Also, very knowledgeable on the products that we got. A great asset to mattress firm!
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June 2023 by Jameson Smith
This is the best mattress buying experience I’ve ever had. Kirby who works here might be the nicest and most knowledgeable guy in the mattress business. Promote this man! He is the kind of guy who makes repeat customers. Will be back for all mattress needs
