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October 2023 by Arbor View
I like my old phone better than this new 1. I think metro bamboozled me again though
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September 2023 by Tree Care
I like my old phone better than this new 1. I think metro bamboozled me again though
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September 2023 by KingQueen Duran
They are a rip off for a phone company they take insurance off if you don't go back into the store....
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July 2023 by Debbie Martin
Great staff, very helpful and knowledgeable... Awesome customer service
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February 2023 by Raul Batista
One of the worst experience in my life! The guy oversold me a phone, that after I called customer service they told me I should’ve paid only like $90 because it was a free phone, instead he charged me $300 and gave me some accessories that I didn’t even needed nor requested!! The worst part is that I did not get a receipt! I requested several times and the guy gave me excuses that the printer did not work or whatever, this guy scammed me! DONT BUY ON THIS STORE unless you like to get robbed. I’m evaluating to the BBB, this shouldn’t be legal
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August 2022 by Chris Martinez
Was a great experience thank you AK awesome attitude clean store over all very helpful and friendly I recommend this store hands down
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August 2022 by Cherokee Faris
Customer service here is amazing, we got exactly what we needed and more!! AK was super friendly and helpful with everything!!!
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August 2022 by roof dada
Amazing service , really nice people always ready to help .i would recommend this place because the manager is soo helpful I think his name was AK . Truely goes above and beyond to look out for you!
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August 2022 by Arturo Campos
Very nice People, AK always takes care of us .Definitly recommend !
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August 2022 by Donny Hrubes
Soooo full of people and one behind the counter person... Sigh
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July 2022 by Nancy Lechuga
Really disappointing that I’ve come here a few times in the last month , once to upgrade , And today to make a payment. All I see is new faces , nothing wrong with that . What’s wrong is the first time the new guy was trying to over charge me for an upgrade that was 149$ and turned into $320 with fees and taxes mind you I qualified for the upgrade price @149.99(n200) he wouldn’t explain to me how it ended up being $300 plus I’m not exaggerating. I believe his name was ahmadd. Today I returned to make a payment . He was trying to force me into an Alcatel tablet for $140 when it’s only $50 plus fees around $90 the most . But the worst part is the way he talks to other employees. I believe the girl was new aswell never seen her before . He was super rude to her and she was extremely nervous. Will be going to another location from now on.
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February 2022 by Bianca S.
My family and I were assisted by Briana & Omar! These two incredible representatives made our upgrades exciting and smooth. Their customer service was enjoyable and impeccable. They both did a wonder job upgrading 4 phones. They explained our individual offers and walked us through each phones upgrade. They answered all questions and did not make us feel like any of our questions were d*** questions. This location is very clean. All employees were respectful, welcoming and their professionalism was unmatched. Thankful that our FIRST ever experience was a positive and memorable one. We will not go to any other location but this one. Thank you T-Mobile for your exceptional employees- they are truly a wonderful representation of what this company is. The Jones family is thankful and recommended anyone and everyone to experience this store!!
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October 2021 by Jan M.
I desperately needed a new phone. I was lucky enough to have Daniel help me with the selection and data transfer. He was professional, knowledgeable, patient, and provided absolutely impeccable customer service. This will definitely be my new Metro store. Kudos on this exceptional team member!!!
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October 2021 by David Barbe
Nice staff very knowledgeable
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June 2021 by Sandra Kennedy
I highly recommend this store over others in this area. They are always willing to help. Mario knows what he is doing with repairs and apps. Very good customer service.
