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March 2024 by Noe Gonzalez
It was half an hour before closing and they didn't attend to me! Very bad.?
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December 2023 by Mike The Repair Guy
The sales agent was AWESOME!!! But everything else though....If I could give negative stars I would. I was over charged for an upgrade . Phone is listed for $119 on website. I was charged $180 ?Plan had to changed to a higher plan. My balance was $25 this morning, now its $77. And that's AFTER paying $180?! Phone is a TCL Ionx or better yet a joke!! Cant hear hardly anything, processing power is minimal at Best! Foreign customer service was unwilling to help and couldn't explain why this situation transpired. No one can answer a phone at the store, its a fax line only ? I've had a better experience being robbed at gunpoint on East Colfax
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July 2023 by Guy Cruz
The only Metro store, I won't go back too. They really took advantage of me.
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June 2023 by Alexa Chavez
This store is robbing people and straight up lies to your face about it. Charging $150-180 for free phones and saying it’s for service makes no sense when service is only 50 or $60 and than has the nerve to say pricing and every metro is different metro is metro
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March 2023 by Monica Purple Roses
I came in last night at the last minute waiting for my daughter's nail appointment and the girl working was amazing! She helped me find a simple upgrade phone and helped me Remove a virus on my phone. Very knowledgeable and very helpful. Very good experience, I was pleased that she was fast and so knowledgeable.
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March 2023 by Myke Perez
Why is customer service based out of another country? Sounds like big tech wants to pocket more of the profits while exploiting the less fortunate.
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August 2022 by A
I walked into Metro by T-Mobile on 72nd Pecos. I was trying to change carriers. I asked her if I needed to buy another phone or could I keep the same cell phone? she was so rude, disrespectful and had an attitude totally unprofessional! She then told me she was the( MANAGER!!)Metro by T-Mobile you lost a customer we'll go somewhere else.
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July 2022 by Jaime Ontiveros
(Translated by Google) I've never been to this place it's not the phone company I have(Original)Nunca estuve en este lugar no es la compañía de teléfono que tengo
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January 2022 by A Mont
I walked into Metro by T-Mobile on 72nd Pecos. I was trying to change carriers. I asked her if I needed to buy another phone or could I keep the same cell phone? she was so rude, disrespectful and had an attitude totally unprofessional! She then told me she was the( MANAGER!!)Metro by T-Mobile you lost a customer we'll go somewhere else.
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February 2021 by Sean Seymour
I was with Metro PCS for over two years, and I will never go back. Coverage is horrible, and I was always dropping phone calls. Everytime I called customer service, it was always someone who I can barely understand, and wasn't helpful at all.
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January 2021 by De Leon
0/10 would not recommend
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December 2020 by LaNesha Mitchell
Every employee that we ran into were very helpful. I would recommend everyone to this Walmart! ?
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September 2020 by Jon A.
Didn't appreciate the customer service at all. Just wanted to turn my new phone on. Woman starts asking me whether I did this or that using a bunch of acronyms like ISN, IMEI like I'm a Doogie Houser. All I wanted was somebody to simply tell me how to hook up to the network because those stores keep selling me shitty phones i have to replace, but she tells me to go on the web, this that and the third... here's the thing, your stupid website doesn't allow me to do anything because of a "connection issue" so piss of. Shouldn't be charging a paying customer another $20 for some idiot to punch in a couple numbers. Also, Manager Lady, you're not smart because you spit out a bunch of tech acronyms, you're just arrogant and work at a shitty cell phone store.
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February 2020 by Nancy V.
This boost mobile has now been changed to a Metro By T-Mobile store. This store is owned by a rapist. He sexually harasses his employee (or employees) and thinks it's perfectly normal. Managers and HR department sucks a*** Seemed like they were more interested in what they would do without him there. Shittest place and isn't the only store he owns.
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November 2019 by Clayton B.
Terrible customer service, always trying to get you to buy the products that don't sell, unreliable untrustworthy people. Seriously asked if they were open Thanksgiving, the day before Thanksgiving and she said yes, until 4. Drove my happy a** out here and they aren't here. What's jerks
