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November 2023 by Andrew Lang
I recently had the privilege of buying a 2024 Subaru Outback Wilderness from Mike Shaw Subaru, and the experience has certainly set a new standard for what I expect from a car dealership. Alex Comar, our Sales Consultant, played a pivotal role in ensuring the car buying process was not only smooth but also remarkably pleasant.What really stood out to me was the absence of any last-minute shenanigans or the all-too-common sleazy sales tactics. It was refreshing to engage in a straightforward transaction where transparency was the norm, not the exception.I wholeheartedly recommend Mike Shaw Subaru to those considering a new vehicle purchase. Reach out to Alex Comar – his dedication to his clients and his ability to transform the daunting process of car buying into a delightful experience is truly commendable.
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November 2023 by Justin Fewell
Our whole experience at Mike Shaw was amazing. Tommy was very knowledgeable and helpful. He fought for us to get the full value of our trade and went above and beyond. The finance mangers were willing to work with us on negotiations and Brandon in finance was very patient and transparent about all aspects of our financing. Not to mention they even drove an hour to Fort Collins to pick up paperwork since we didn’t have time to finish the day of purchase. Would highly recommend not to mention we love our new to us Ascent!
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November 2023 by Allison Jemeson
Just purchased our third car from this dealership today and it was the best experience yet. Alejandra was so easygoing, helpful, knowledgeable, and all around fantastic to work with. She made our experience fun and easy. We drove off the lot with exactly what we wanted in every way. Our pup even ended up with a new car of her own! ;) Thank you for everything Alejandra!!
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October 2023 by Ryan M.
Where to start... ok with sales, I was illegally sold with tied selling during the financing process. This means they said my interest rate would be lower if I bought their extended warranty. I did not know at the time so my mistake.Item two, when getting my tires rotated (which I bought from there) two lug nuts went missing and my vehicle was returned to me in this condition.Item three, when getting my oil changed the plug in the pan was incorrectly sealed causing it to fail.Items two and three were rectified by the service department once I brought it to their attention but my issue is both of these are serious safety issues that should have been recognized before returning the vehicle to me.I just wouldn't go here. Too much deception coupled with ineptitude.
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October 2023 by Marcus Saunders
This was a great moment and it was so easy and smooth. Def would come back for another vehicle in the future. Alejandra was very polite and helpful. Thank you again for making something so great happen in my life.
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October 2023 by James
Great experience here with service department. They even work directly with carmax care extended warranty and make claims very seamless. Great lounge while you wait for your car!
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October 2023 by Dj M.
Had a 330 appointment for an oil change brought the ad in at 2:45 .../ I am leaving the dealership at 5 with no work done in the car at all because they didn't even bother trying to do the oil changed parked it outside where it sat wasting my time.... The only reason I am not still sitting their waiting until they close to not touch my car is because I got up and started asking what is going on. I would give negative stars if I could so rude to waste 2+ hours of some ones time.
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September 2023 by Dave J.
Bad customer service. They steal your money you order some thing it never comes in they don't give your money back
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September 2023 by Alisa Oswalt
Nice open, clean showroom. I had an appointment for a test drive on a Crosstrek Sporting and drive nearly an hour to get there because dealers closer to me we're out of stock. When I got there, it has been sold earlier that day, and 2 others with a different trim package that I wanted to try instead had also been sold. While I understand those kinds of things happen, it should have been communicated so I could decide whether or not to make the drive. They did eventually find an older model that I could test drive, but the experience was frustrating and took a lot longer than I was expecting.
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September 2023 by Adam Smith
Let me tell you about Mike Shaw Subaru and how amazing both Rob Oja & Randon in finance made my experience.I was out a car after mine was totalled while sitting at a red light. I called MS-Sub quickly after knowing that I've wanted one for years. Rob not only answered my questions, but was incredibly transparent, ethical, and cut to the chase on concerns I had on my first ever lease instead of buying. Once I put a deposit down, he was proactive in communicating to me, helped me set an appointment, and was helpful leading up to our meeting.At the dealership, both Rob and Randon blew it out of the park. I must have asked 4,561 questions, all of which were answered honestly and with no sense of rush. Both of them were kind enough to help bring my payments to a manageable level. But on top of that, they were just genuinely great people to have conversations with and made the experience seem very personal.I couldn't be happier with my new 2023 Forester Wilderness Editon, and am equally happy to finally start a relationship with my local Subaru dealership for decades to come. I can't recommend Rob Oja or Randon enough!And just for fun, here is a haiku about it:Safely driving home,I'm so grateful to Mike Shaw.'Rado here I come!
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September 2023 by Allison Hall
I went to get my service on my outback and ended up buying a new Ascent while I was waiting. Alejandra was awesome. She answered all my questions, taught me things I never knew about my Outback and better prepared me for my new Ascent. I never felt pressured. She was kind, friendly and helpful!Two days later I took my adult son there. Alejandra was helpful again and he bought a Impreza. She is so trustworthy, it make it easy and a pleasure to shop there.Thank you Alejandra!!!
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September 2023 by Alissah Washburn
WOW! The team at Mike Shaw Subaru was amazing to work with. Jeremy was incredibly helpful from start to finish. The quickest car buying experience I’ve had to date. I highly recommend asking for Jeremy for your next car purchase at Mike Shaw Subaru. The Subaru Forester wilderness is absolutely amazing, I’m never going back to Honda! A big thank you from me to the whole team at Mike Shaw Subaru. Looking forward to coming back for my service appointments.
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September 2023 by Leticia T.
Keith @ Mike Shaw is absolutely The Best! He is very knowledgeable, courteous, Kind & Patient! He will work unbelievably hard to do the right things for you!He is. A Good Christian Man Willing to go the Extra Mile for You!L.
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August 2023 by Valerie Molano
Austin Elzinga has been so helpful, and I couldn’t be happier with my new Forester Wilderness Edition that I got this week! He also helped me with my daughter’s car a couple years ago, and I will continue to work with him for all my future Subaru purchases. He made sure to explain everything in detail throughout the process, and made sure to answer all my questions diligently, and then continued to check in with me after my purchase to make sure everything was going well. Everything went so smoothly. Highly recommend working with him, and Mike Shaw Subaru!
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August 2023 by Ashley Di Blasi
Art was incredibly helpful and patient as I weighed my options. I also enjoyed working with Alejandra in finance to make sure I was getting the best warranty package and interest rate. The car drives great and I’m looking forward to enjoying it for many years. The dealership was impeccably clean. Would recommend.