-
January 2024 by Joanna smith
This store sucks, I've given up on ever using Napa again. In the last month I've tried them three times for parts and everytime they drop the ball and give me attitude when I ask for any kind of ETA or availability. I understand people can be rude to you working retail but for real, if your having a bad day. I shouldn't have to be disrespected or talked down to because I'm asking for some kind of idea if I can depend on Napa or not. From what I heard from employees at other stores in the past, this is the norm with Napa. i've been using AutoZone since and I'm happy.I'll try again when Napa gets their act together.Just kidding ? Never Again!
-
November 2023 by Charlotte Green
HIGHLY recommend! This place is great! Thank you JoJo for your amazing customer service and expertise! I’ll be back and spread the word!
-
November 2023 by Adela Ibric
They should provide customer service trainings for all the people who engage with deliveries. Owners should be grateful for drivers not yelling at them to leave because of an error they’ve made due to a lack of follow through with instructions/ protocols.Come here if you HAVE to. Like if the world is burning and you can only escape because you need something from them.Peace be with everyone who deals with the manager here.
-
November 2023 by Jaime Gould
Very nice, professional, and efficient. I forgot to ask man's name, but my receipt says employee 49. I was able to get the filters I needed for my Carrier ProHeat APU all on the same day, one he had to order from the warehouse. He was super helpful!
-
November 2023 by George Knapp Jr
It's a Napa auto parts store. They had what I needed when I needed it.
-
September 2023 by Nicholas Lang
No reason this store that busy to leave you on hold for 45 minutes. WTH
-
September 2023 by Anonymous
Nobody ever answers the phone at the Havana St location.
-
September 2023 by Delmar Oldsen
Great little spot they usually have what I need if not they'll get it
-
June 2023 by Nadia Palomo
The guys very nice showed me how to put the parts on the car very professional love this place
-
June 2023 by Cortez Garner
Great place Esther was a great help in what I needed
-
June 2023 by Amelia Warriner
Jojo helped us with windshield wipers and was so nice and helpful! Made the experience less stressful and absolutely seamless. Jojo quickly found a match and helped us install. Thanks Jojo!!
-
June 2023 by Vorchip
Great little Napa store!!
-
May 2023 by Thomas Miller
Called ahead. They had the part. Friendly phone service, and also mentioned a better part, and said I could look at both when I got there.
-
March 2023 by Anthony A.
Don't waste your time with customer service. You're better off ordering to be shipped to your home.
-
February 2023 by Tim Kopasz
Worthless company you wait on hold for almost 20 minutes just to be told they dont have the part you need in store and have to email their distributer oh and they can't even guarantee they'll have the part when they send the email. Your company is trash.
