-
September 2023 by George Erhart
We recently moved from Loveland,CO to Sherwood, OR. We got quotes from 3 movers and chose Great Plains based on past reviews and the quote. Sergio was easy to work with and Liz was able to answer my questions quickly. We had the kitchen packed by Great Plains, but we packed the rest. On the day I’ve the move, Larry showed up with a large crew that worked for ~6 hours. Because of where we lived they be used shuttle trucks. We also had one of our cars shipped for a very affordable price, arranged through Great Plains. On the receiving end, Larry was there a day before the original expected delivery date. The unloading crew was just a great as the loaders were. The whole process was a way better experience that I expected. I would definitely use North American if I need to move again.
-
September 2023 by Daniel Williams
I am not one to write reviews, but this was the worst experience. Posting to help others stay away from Arena Van Lines.We recently moved from one state to another and decided to contract through a broker. They chose Arena van lines for us.Our movers showed up hours late and then complained about working too late. They made us pay about $3000 more upon their arrival because the estimates were supposedly way off. They made us pay for extra space because they cannot stack fragile boxes, but they still stacked them (pictured). They also stood on our goods in the truck in order to stack everything (pictured). Payment is cash only, which should also have been a big red flag.Our original estimate of arrival was 10-14 days. It took 30 days to get our goods. They claim they do not have enough drivers, yet keep taking on more customers. We could never get a confirmed date from them. It kept getting pushed back. Customer service was no help with getting our goods. They were the rudest customer service I have ever dealt with. Every rep had a different story on what their policies were. I would read my contract to them and they would yell at me because “my contract does not matter.” They apparently had other pages to a contract that I never read, signed, or agreed to but was liable for. They also quoted DOT restrictions that were not referenced in my contract. Having no prior knowledge of any of this, we had to go extra weeks without any of our goods which caused us to have to pay out of pocket for work clothes, kitchen tools and more to get us through.Upon arrival, they did not have enough individuals to assist in unloading. They tried to charge us $1200 more. They transferred our goods to a semi even though they have moving vans which are more realistic for delivery to an apartment complex. Another customers' goods were on the truck when ours were delivered. We watched the driver throw the other customers’ mattress on the ground in order to get to our goods. They shattered our tv, cut a cord on our lamp, broke our desk, scratched our pots and pans, and lost/broke other items.If you learn anything from my mistakes, it is that Arena Van Lines is not to be trusted and you should steer clear.
-
August 2023 by Breana Meyers
Absolutely horrific experience. The woman quoted me for my 1-bedroom apartment plus my motorcycle. I'm not bringing a ton of stuff. I ended up not bringing my desk, bed, tv stand and some other large items. Movers get to my place "oh, there's a $400 handling fee for your motorcycle." What? They say so they can crate it. They then tell me I only have 300sqft and that they can't put anything on top of the motorcycle so half that square footage is gone. Are you kidding me? Put it in the crate then and give me the space on top of it. Now I'm going to have to pay whatever extra they're about to charge me for the space they have to add on. I do not have the money for this. DO NOT USE THIS COMPANY. HORRIFIC. This is criminal.
-
July 2023 by Dale Wolf
Driver showed up without the packing material that was contracted for. Outsourced providers for cars and crating were fine. Minimal damage to goods.
-
June 2023 by Donald
They were fantastic. Anthone kept me informed when they picked up my furniture and what day and time my furniture would be delivered. Both of them, Anthone and Bobby were great
-
May 2023 by Nate Allen
I had this company split my load part to an apt and part to storage while we found a house. I have antique mirrors completely missing, I have broken items, the movers packed a bag of potatoes that rotted in storage. I now have many damaged items and they won't reimburse for the thousands of dollars in damage they caused. Avoid at all costs.
-
April 2023 by Nathan Leonard
Bumped the estimate up from 130 boxes to 190. Found out some of the extra boxes were mostly empty and some had stuff that we had packed in boxes/totes. Feels like we were hit with a bait and switch. The crew that loaded the truck were excellent. The crew that unloaded the truck was short staffed and very slow. I put in as much work as them and had 20,000 steps and went up 73 flights of stairs carrying boxes and stuff. The crew finally finished unloading at 10:30 and left. My wife and I have to reassemble all of our furniture. I paid to have it reassembled, but am stuck doing it. So very disappointed with your company. Feel like I should get my $1500 increase back (for extra boxes) and 2 days worth of wages.
-
November 2022 by Pamela Cordeau
I have broken furniture. My piggy bank has a broken ear. I need a form to report this.Pamela Cordeau
-
October 2022 by Olivia Ward
Negative reviews aren't my jam, but I'm leaving this as a warning to others.My husband and I recently moved from Colorado to North Carolina (1,465 miles). They told us it would take five days to three weeks for our stuff to arrive in NC and recommended picking it up a week early, to give our things a head start.Our belongings ended up taking 28 days to arrive, 10 days after the guaranteed delivery date. We had to call repeatedly for updates and were given a variety of excuses.We chose North American based on the price, which was $2,000 less than its competitor. After this experience, I would have gladly paid the extra $2,000 if it meant our belongings would have arrived within the agreed upon window. If you're on the fence about using North American, I recommend jumping the fence and using a more reliable moving company.
-
October 2022 by Jake Nucci
The agent I worked with gave me an estimate for what my move would cost, and the final bill ended up being close to 4k more than that estimate. I understand it’s an estimate, but he estimated the amount would only weight half of what it actually ended up weighing on the truck and that’s how they charge you based on weight. I went with this company because the estimate was more competitive than the other moving companies I looked at, but I understand now. The estimate came in low and now is double than any other estimate. This was an awful experience with this company as a whole, I would stay away otherwise you will be paying extra.
-
June 2022 by Rob Cochrane
The worst possible experience! Moving from Denver to Miami. Driver didn’t show up. Called A1 they were unaware and initially thought I was moving out of the country. My move is now scheduled a day later. They accepted no responsibility nor offered any customer service. They actually had the nerve to get aggressive with me.!!!! Have to board my dogs another day, pay for 2 night hotels that were too late to cancel, my wife and I take another day off work, book new hotels, and they simply don’t care. In fact I was told that this was as difficult on them as it was on me. Horrible, disgusting, reprehensible, and incompetent!!
-
October 2020 by Kelly Robison
Best price of all 4 companies we got quotes from but crew was unprofessional, foul language, was laying the grass in our yard, horsing around like teenagers, seriously damaged flooring when moving piano but did not report to us, snapped toys in half and shoved in boxes, left empty bottles and trash behind inside the house, and then the crew on the other end of our move refused to move our piano upstairs (it came from upstairs at our point of origin) and claimed they didn’t have time to assemble three of our beds because they had a long day. We had to hire people to come out and assemble our beds, our kids didn’t have beds to sleep in for several nights. Very dissatisfied and no follow up on our complaints. We paid for this move out of pocket so we were happy with the price, the scheduling office and the representative who came to our house and have our quote/managed our move but the crews added to the stress of the move significantly. If they had made things right I might be able to recommend.
-
September 2020 by Shay Goulding Meurer
Our driver and the loaders and unloaders were phenomenal. Super efficient, courteous and worked hard. Thank you!
-
August 2020 by Joseph Ferguson
BEWARE!!! They will outsource your move to another company and they will screw you! Items took over 2 months to arrive and 70% of furniture items and boxes were completely destroyed. They also didn’t want to move anything inside because of COVID and wanted to dump everything in the garage. Realize you will get partnered with a less than reputable company and probably get screwed.
-
August 2020 by Dina Rodd
They were supposed to pack and move the belongings of a client's to another state. They didn't finish their job and just left with the couple's stuff. They won't answer their calls and we had to scramble to get everything packed and moved into a storage unit. Still don't know if we'll have to get a uhaul and take the rest out of state ourselves. Super unprofessional. Don't use them! They won't finish the job they were paid to do!
