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February 2024 by Wendy Mosman
Everyone there was so caring and genuine!
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February 2024 by Lee Carrasco
Excellent
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February 2024 by EBBIe DUBBIe
This vet is too expensive and the care was bad. They just took my money didn't help me figure out what's wrong with my dog. They made me pay for meds that my dog didn't need. My dog was in more pain after I got her home and they wouldn't give me pain meds when they saw clearly she was in pain. I WILL NOT TAKE MY PETS TO THIS VET AGAIN!! I ADVISE YOU TAKE YOUR PET SOMEWHERE ELSE!!!
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February 2024 by BRUCE BROPHY
Great folks and wonderful staffes
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February 2024 by Grace
My dog was in active heart failure over the weekend. The receptionist, Sam, was incredibly rude and discouraging. We were not even able to be triaged because she took it upon herself to say "it's a 3.5 hour wait, so it's going to be a minute. And, we do not have a cardiologist here or oxygen." I said "so you can't help us then?" and she said "no, basically not". I went to UrgentVet in Broomfield (a very different experience as they were immediate, warm, and reassuring). While they couldn't help me, they called Northside Emergency and made sure we got in immediately when we went back there. My dog was immediately put on oxygen and the vet techs and vets were all amazing and got her stable. Because of Sam, my little girl was not going to have the chance to say goodbye to her best friend. Because of the medical staff, we were able to have a little more time with her in the comfort of our home.
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February 2024 by Tony G
I took my dog in for an emergency check up because he had gotten into a pack of ice breakers gum and ate almost all of it. Thankfully checkin was easy and he got seen quickly. They tested his blood sugar and it was normal levels.$130 for the visit which is in line with a regular vet appointment.
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February 2024 by Katie Polachek-Dennis
I will never be able to express how thankful I am for the staff at this location. Our Chloe was an emergency euthanasia and they got us in immediately, and treated us with incredible respect and compassion. It takes special people to do that job with so much grace and empathy, thank you all again!❤️
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January 2024 by Denise Reyes
Wow! How compassionate the staff is. Our family experienced a very emotional and heartbreaking ordeal and they were really there for us. Our beautiful baby Nyla crossed the rainbow bridge very unexpectedly ? very very kind and compassionate
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January 2024 by Ashlin Cat
The staff here are amazing. Sam, one of the front desk staff is such an incredible person. She remembered me the (unfortunately) multiple times I had to go there and made sure my babies got taken care of. Compared to a lot of other ER vets, they are so fast, efficient, and keep you in the loop. Even though they are a little pricey, they did keep me informed on the cost as they went and explained everything to me very thoroughly. If you need someone to go to in an emergency, rush there and they will help. I recommend them to everyone with fur babies.
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January 2024 by Kylee Gomez
I’m really disappointed and frustrated with the care my dog received at this facility. We brought him in around 6pm on Monday January 8th due to him somehow ripping his lower lip off his jaw bone. We were told he would need to have surgery to repair and reattach his lip. We were quoted $1343.12 and told that it could go up from there once the surgery was complete, depending on everything they had to do. I asked for high end of what we could be looking at price wise, and they said to expect it to go up about $300-$400. I said ok that’s fine, do the surgery. A couple hours later we were called back to come pick him up to which the doctor (Dr. Feinzig) told me “I did my best to be an oral surgeon.” Um what? That comment alone made me feel very uneasy about the outcome of this surgery. Upon arrival, they went over all his discharge papers, and brought him out to me. Immediately I noticed the left side of my pups lip didn’t look sutured properly, but I’m also not a doctor myself, so I didn’t say anything. My mistake. When it was time to check out at the front desk, I was told there was a balance due, which I expected, but then I was told the balance was another $650. Not the $300-$400 they told me to expect. Frustrated, I paid my balance and left. Got pup home and had him set up and secluded in a room by himself. I followed all of their care instructions, fed him wet food, kept his cone on, did leashed potty breaks etc. I went to remove his bandage as instructed, and noticed he had another on his back leg I needed to remove. Upon pulling up the first piece of tape, I then realized it was actually his IV. Still in him. I had to remove his IV myself. Then, not even 48hrs later, I noticed the left side of his lip looking funny and like it had pulled away from the bone again. Upon further inspection I discovered that some of his stitches did in fact come out. Then not even an hour later, they all failed, and his lip was hanging off him yet again. I called the hospital back and told them what had happened, and they said I would need to bring him back in for an exam and he would most likely have to go into surgery again. I asked if I was going to be charged for this surgery and visit, since I was just charged $2000 for it initially, and it clearly wasn’t done properly. They said unfortunately yes I would have to be charged. I hung up and decided to take him to another clinic in arvada (Urgent Animal Care). Upon arrival I immediately felt better about the place I was bringing him to. They were able do the surgery, and reattach his lip for $500 less than Northside. The doctor there told me that the stitches didn’t work because there weren’t enough, AND the tissue was infected and should have been cleaned up before stitches even happened. The doctor told me she stitched the heck out of him, and threw in extra stitches where she could.I would also like to add that my pup is an anxious pup, and he was showing obvious signs of this at both clinics. Northside mentioned his anxiety, but did nothing about it. At Urgent Animal Care, they noticed right away and said they would get him something for the anxiety ASAP before he even sees the doctor. And they also sent me home with sedatives to help keep him calm. Northside did none of this.I wholeheartedly feel that if I had initially taken my pup to Urgent Animal Care in Arvada, he wouldn’t have had to undergo a second surgery, and I wouldn’t be out $3500. I cannot, in good faith, recommend Northside Emergency Pet Clinic to anyone for the proper care of their pet.
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January 2024 by Ryan Moore
Our dog, Freya, passed away very suddenly a couple of weeks ago. By the time we got her to Northside, it was already too late, but they still did everything they could. They gave us options and advice in both a compassionate and professional way. I am glad they were there to see my family through a very difficult process. Much love, and keep doing what you are doing.
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January 2024 by Jenn Dalton
Amazing clinic and staff. They treated my cat with respiratory distress and were able to quickly evaluate him and get him stabilized. My gratitude goes out to the hardworking vets, techs, and staff for taking excellent care of my pet. They were transparent with cost at every stage.
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January 2024 by Danielle Lowry
PRICE GAUGING, DO NOT GO HERE. The vet immediately took my cat to the back without having looked at him, then came back to the room only asking for “verbal confirmation” that he could sedate him to draw blood. When I said I needed to see paperwork for what he was doing, he became incredibly flustered and brought in paperwork for 2x what I was told I would be paying. When it was over, the final bill once again increased $200. Standard emergent bloodwork testing cost me $840. Absolute disgusting excuse of a medical facility.
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January 2024 by Luis Leiva
Great staff, took my golden retriever in for an allergic reaction, staff was super friendly and took care of my puppy in timely manner
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January 2024 by Felipe Simental
It was a pleasant time, regarding the staff, very sincere, and professional,,But sad because we had to put our pet to sleep, because his illness was already very bad,
