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November 2023 by Kim F.
I just looked at a one-star review by Heather B. and I can't speak to how they "used to be" but I can tell you how they are now. A situation came up where I literally wasn't able to go for a few months. Did anyone check on me? NO. NO. NO. In fact I could have died and NOBODY would have checked. I was even fair and said that, yes, it is up to the individual and not the club to go to classes. That said, I would think they would check in to see if I could get remotivated (if that was the issue) or was even alive. And when I finally cancelled my membership...and only then, did a "manager" call. And guess what? He could care less once I told him that I was definitely not coming back. Basically it was oh well, don't let the door hit you in the but attitude. They are all about $$$$$$$$$. And only care if you are one of the good looking fit ones. The rest of us are cash cows feeding their bills so they can high five the athletes who BTW need them LESS than the rest of us who really need to build muscle, lose weight, or get healthy. Don't, pleased don't sign up for this place or ANY OTF place because they are ALL the same!!!!! The one in Cherry Creek was the first one I ever visited. I set an initial appointment and got STOOD UP by the trainer. STOOD UP!!!! So, I went to this one and was IGNORED and DISREGARDED!!!! Oh, yeah, and the "manager" claimed that they can't track attendance and contact everyone who hasn't been there for a while because they have "too many members" and don't have the capacity to track this. I called BS on this because their entire system tracks attendance AND other fitness places have that ability. Now, a "new manager" texted me...make note...texted me and claims she doesn't have my contact information in their system. HOW THE HECK DID SHE TEXT ME THEN???? SHE CAN'T JUST CALL MY NUMBER??? AGAIN, LIES, LIES, LIES TO COVER THEIR BUTTS AND CLAIM TO YOU ALL THAT THEY MADE AN EFFORT. YEAH, THEY MADE A BS EFFORT. NOW I AM ESCALATED AGAIN AND I WILL DO ANOTHER 1 STAR EVERYWHERE. THE 5 STARS ARE PROBABLY DONE BY THE GOOD LOOKING FIT PEOPLE THAT GO REGULARLY AND SO HAVE NOT EXPERIENCED THE SAME AS ME. NEVER, NEVER, NEVER GO TO OTF IF YOU ARE OUT OF SHAPE.
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November 2023 by Erica Becker
Great studio with great coaches
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November 2023 by claudia parisi
Just joined Orange Theory a month ago and I love it! All the studios are very nice, spacious, and the coaches are great. I primarily go to Baker and Wash Park and love both. It’s super challenging and more cost effective than other specialty gyms with classes.
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November 2023 by Tracy Adams
I've been going to OTF Baker for about a month now and I'm completely obsessed. I'm running faster than I've ever run in my life and my heart rate is already coming down quicker (started at 100% for almost a whole class). It is so encouraging to see results and the Baker location provides such an amazing and friendly environment. After just two weeks of classes I joined and now go 5x a week. Highly recommend this workout at this location!
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November 2023 by Lauren Crites
OTF Baker is the best studio in Colorado! All of the coaches and sales associates are so friendly and truly get to know you and your goals! Every coach is very knowledgeable and eager to give modifications if needed.
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November 2023 by Elena Brown
What I love most about OrangeTheory is how adaptable it is to your fitness level, which can change day to day. Though it's a group class, the way you approach it personalizes it for you. I like the Baker location the best because of the coaches - they run a well organized class with great form corrections and motivating music.
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November 2023 by Donna Arnett
Every time I come to Orangetheory, I feel like I personally have my own personal trainer. I always push myself more and work harder than I do when I’m by myself and that’s one of the main reasons that I come.
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November 2023 by Corey Tipton
I’ve been to a few OT locations in the Denver area and this is my favorite. The studio/locker rooms are spacious with a great layout and the instructors are always amazing!
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October 2023 by Ellyse Szczepanski
This is the best OTF studio in Denver. Lauren and Pam could (and should) organize music for all the studios! I’ve heard enough Eye of the Tiger!!I’ve found that the music and the energy at this studio just make you want to push yourself just a little more. I drive out of my way to come to this studio and will continue doing so.
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September 2023 by Kim Fiore
If I could give this place and the whole company in general a zero I would. They view you as a money grab and not a person. They could care less if you show or not. Nuff said.
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September 2023 by Heather Barker
Orangetheory isn’t the company they used to be. When I joined OTF DTC in 2016, I found a family. The staff was excited, compassionate and supportive of their members. They’d write personal thank you notes, call to check on us if we missed a few weeks, gave us free tshirts for being stellar members and really made me feel welcome and appreciated.Unfortunately, my first problems with OTF began after my store manager left. The new store manager was abusive, even calling several members to blame them for complaining about unfair treatment during marathon month. I canceled my membership and returned only after that manager had been fired.I always loved that OTF trainers respected my disabilities. They helped modify my workouts accordingly and never pressured me to do more or go faster like I experienced at places like 24 hour fitness and Cross Fit. I felt comfortable knowing I wouldn’t be harassed or ogled at the gym and that made OTF a special place.More recently, I’ve had several negative experiences at different studios that have led me to believe OTF no longer has any personal interest in the health and safety of their members. For example, I always include my disability information in my profile, including to be near the weight station as I lift heavier than most, but have a hand disability that makes it difficult to carry 70lb dumbbells across the entire gym floor.I was told, not asked, on multiple occasions that I’d been switched to a far station after I’d arrived early to secure my spot. When I challenged this, I wasn’t given a reason for the change. When I brought up my disability, the decision was quickly reversed, but it became clear to me they’d moved me (despite arriving early to secure my station) for another member.I injured myself a few months back and took time off to rest my shoulder. Shortly before doing so, I’d requested that my membership be moved from the Baker (Denver) studio, as I’d moved to south Florida after a divorce. I was informed they may not honor my $159 monthly fee, and they were right. What I find curious is that my new Florida location is clearly struggling, rarely offering 3G classes because they can’t fill the room.Shortly after, I received a newsletter advertising “lowest fees in years” for members rejoining - yet they couldn’t offer a founding member a transfer at the same amount, despite having referred over 20 people to OTF throughout my membership period.Back to the shoulder injury - unfortunately my health insurance expired (due to divorce) before I could get a diagnosis on my pain. I called to end my membership and was told I’d be charged for not one, but two months because I was canceling mere days after my monthly renewal.When I reiterated that I couldn’t work out due to a medical issue, I was told nothing could be done, unless I got a doctors note. I reiterated that my health insurance had expired. Aaron, the manager, was more concerned with getting himself in trouble for helping me than showing any compassion or concern. He gave me an email for a regional manager, Kelsey, who never responded to my email. Aaron never sent my cancellation notice, either.OTF doesn’t respect or care about its members or they would have worked with me to find a better solution instead of worrying about themselves. I’ve had issues before and OTF has refunded my membership dues or frozen my account - neither of these were offered despite my making it clear I wouldn’t be using my membership.OTF just wants your money, period, and is ridiculously overpriced for what you get. It used to be worth it, but considering the low class attendance and continual promotions, I’m clearly not the only one who sees OTF for their corporate greed. You’re better off going anywhere else. Don’t waste your money on a $200/m membership, plus $150 heart rate monitor, plus having to pay for challenges that used to be free.
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August 2023 by Heather B.
Orangetheory isn't the company they used to be. When I joined OTF DTC in 2016, I found a family. The staff was excited, compassionate and supportive of their members. They'd write personal thank you notes, call to check on us if we missed a few weeks, gave us free tshirts for being stellar members and really made me feel welcome and appreciated. Unfortunately, my first problems with OTF began after my store manager left. The new store manager was abusive, even calling several members to blame them for complaining about unfair treatment during marathon month. I canceled my membership and returned only after that manager had been fired. I always loved that OTF trainers respected my disabilities. They helped modify my workouts accordingly and never pressured me to do more or go faster like I experienced at places like 24 hour fitness and Cross Fit. I felt comfortable knowing I wouldn't be harassed or ogled at the gym and that made OTF a special place. More recently, I've had several negative experiences at different studios that have led me to believe OTF no longer has any personal interest in the health and safety of their members. For example, I always include my disability information in my profile, including to be near the weight station as I lift heavier than most, but have a hand disability that makes it difficult to carry 70lb dumbbells across the entire gym floor. I was told, not asked, on multiple occasions that I'd been switched to a far station after I'd arrived early to secure my spot. When I challenged this, I wasn't given a reason for the change. When I brought up my disability, the decision was quickly reversed, but it became clear to me they'd moved me (despite arriving early to secure my station) for another member. I injured myself a few months back and took time off to rest my shoulder. Shortly before doing so, I'd requested that my membership be moved from the Baker (Denver) studio, as I'd moved to south Florida after a divorce. I was informed they may not honor my $159 monthly fee, and they were right. What I find curious is that my new Florida location is clearly struggling, rarely offering 3G classes because they can't fill the room. Shortly after, I received a newsletter advertising "lowest fees in years" for members rejoining - yet they couldn't offer a founding member a transfer at the same amount, despite having referred over 20 people to OTF throughout my membership period. Back to the shoulder injury - unfortunately my health insurance expired (due to divorce) before I could get a diagnosis on my pain. I called to end my membership and was told I'd be charged for not one, but two months because I was canceling mere days after my monthly renewal. When I reiterated that I couldn't work out due to a medical issue, I was told nothing could be done, unless I got a doctors note. I reiterated that my health insurance had expired. Aaron, the manager, was more concerned with getting himself in trouble for helping me than showing any compassion or concern. He gave me an email for a regional manager, Kelsey, who never responded to my email. Aaron never sent my cancellation notice, either. OTF doesn't respect or care about its members or they would have worked with me to find a better solution instead of worrying about themselves. I've had issues before and OTF has refunded my membership dues or frozen my account - neither of these were offered despite my making it clear I wouldn't be using my membership.OTF just wants your money, period, and is ridiculously overpriced for what you get. It used to be worth it, but considering the low class attendance and continual promotions, I'm clearly not the only one who sees OTF for their corporate greed. You're better off going anywhere else. Don't waste your money on a $200/m membership, plus $150 heart rate monitor, plus having to pay for challenges that used to be free.
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August 2023 by Elisa Rodgers
One of the many things I love about OTF is the amazing coaches! I’m probably one of the least athletic people you’ll ever meet, but the coaches always make me feel like I’m killing it - that I’m stronger and more capable than I think I am, and their encouragement, enthusiasm and support gives me confidence to push myself at every workout. It’s 60 minutes in a zero negativity zone and I can carry that on throughout the rest of my day.
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March 2023 by Sara Kaner
I love OTF Baker! The staff/coaches are welcoming, friendly, and dynamic. Can’t recommend this studio high enough - 10/10!
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February 2023 by Hadley Peterson
Have done orangetheory classes at other locations years ago and have always really loved the camaraderie and support. Spoke to someone on the phone on Friday about trying a class this weekend and was told to come 5-10 minutes early for paperwork. Showed up today 8 minutes before class and the girl was rude and dismissive. As a fitness professional, you should be excited and proud of the people who show up. Will never try this location again after that.
