PacSun is a popular store known for its exceptional customer service. Customers appreciate the friendly and helpful employees who greet them at the door and offer assistance in finding specific items. The staff provides honest advice about clothing choices, ensuring customers look their best. Reviews highlight the positive experiences with the manager, Shayla, who has been particularly praised for her ability to help customers find outfits quickly and resolve issues. Overall, the store creates a welcoming atmosphere, leading to satisfied and returning customers.