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December 2023 by Daphne
ZERO stars is not an option but that is the rating Canvas Credit Union deserves. Stay away from Canvas Credit Union!!! This institution is predatory and doesn't care about helping people. It's all about collecting variable interest rates on Home Equity loans and forcing folks to lose their homes. You will NEVER pay their HELOC off unless you sell your home ! There's a special place for FI's of this ilk. Canvas: the Credit union that advocates for people losing their homes.
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December 2023 by Bald Thanos
Lost all my trust with them, made payment to account and the lostmitigationdepartment still labeled my account as past due. Wont be recommending Credit Unions to anyone anymore.
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September 2023 by jamesha wells
Make sure you watch your statements if you have ACH payments set up. I was charged late fees because they processed the money late. My bank statements say that the payment was taken out of my account on time, but they didn't process it on their end until the day after it was due. Why am I being charged late fees when it's Canvas's responsibility to process it on time? There is no reason why it should take 11 extra days to post to my account. The whole point of setting up ACH is so that my bills will be taken care of in a timely manner. I've had an account since 2020 and have been working on establishing a better payment history. I'm not going to pay more than is required if they can't even get the minimum payment processed on time, which is sad because I wanted to pay off my balance in larger sums.
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August 2023 by Amber Battle
This new update is horrible. It caused me to lose access to all my other accounts. I can’t get payday loan or same-day cash advances or nothing because it no longer connects to plaid this was not a good idea, and I will probably be changing banks
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January 2023 by Nodles 91
Infuriating. I have a car loan with them. I wasn't made aware until the deal was complete that the only way I can set up auto payments is to open a checking account with them. They don't even have locations in my state. I have no online account to view my information. I just have to blindly make payments on their website using my debit card and the account number for the loan. And the payments don't even go through! I have screen shots of payment confirmations I have taken, and yet now I am late because the payment never processed. My account balance was sufficient for the car payment, and there was no explanation given as to why I would receive a confirmation but the funds wouldn't actually be processed.
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December 2022 by Joe Eurioste
This is by far the worst baking establishment I have ever used. I had a car loan with this Bank and a checking account. I moved out of state and I lost my debit card. In the meantime my account went into negative. I try to get it out of negative by working with the bank they would not work with me. They sent my very small balance into collections about 3 days after this all went down. I fell behind on my car loan and explain to canvas credit Union employees that I could not make a payment until my next payment. I got phone calls and text messages every single day. And even after paying off my car loan the employee asked me why it was late as I was making the final payment this is the most unprofessional Bank I've ever had to work with and the employees when they call always sound so desperate like they're going to get beat up if they don't get money from me
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September 2022 by Niles Koenigsberg
Diane RaPue is invested in your success! She's an experienced financial professional who can help you understand everything you need to know about savings, mortgages, and more.
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September 2022 by Emily Van Devender
This credit union bought out my old community credit union and it’s been bad experiences ever since. Tons of corporate lingo that comes across as cold and generic instead of friendly and helpful, long hold times on the phone, and generally unhelpful employees with the rare exception.
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September 2022 by Carshon Rodgers
Diane RaPue and her team at the downtown branch are an absolute pleasure to work with. It's clear they enjoy working with you to find the best solutions for your needs with no upsetting you get from other financial institutions.
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July 2022 by Ian Drummond
Absolute clown organization. I went to pay off my credit card. First, one cannot pay from their personalized login. SECOND. One must pay from their general website. THE SITE WOULD NOT LET ME PAY $7100 because they do not handle transactions that big. First I tries debit. Then I tried ACH . Can some one get this to the Vice President of Idiocy in the organization ?
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May 2022 by Maggie Trimpe
I would rate 0 stars if I could. We came in to refinance our car - they ran our credit etc which was supposed to be good for 60 days. I cannot tell you how many times we called/emailed trying to get an update within those 60 days. We were completely ignored for 2 months. Then they have the audacity to reach out and ask if we still want to move forward but they would need to run our credit again. Biggest joke of a company please go anywhere else but here!!
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March 2021 by Dwayne Bolan
This branch is incredible! I feel like a valued customer and welcomed every time. The bankers are extremely helpful and professional.Thank you.
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February 2021 by Elom
Lovely staff! The customer service experience was stellar. They've also renovated the building and it looks fresh and welcome. I recommend Canvas to anyone looking for a respectable credit union that views you as a human being rather than just another number. Kudos to Cecelia for all her help.
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February 2021 by jeffrey johnson
Don't bank with them, avoid this nightmare at all costs! Terrible service, I have wasted countless hours of my live dealing with these people to move money around. There technology and process hasn't changed from the 50s
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December 2020 by Blue Roots Denver TV
Helped me get credit...best bank ever
