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March 2024 by Tiffany Garner
This is the worst facility I’ve ever dealt with! There is NEVER anyone on premises. My daughter has been trying for three months to move into a smaller unit because she couldn’t afford the larger unit. She has not been able to reach anybody. She has left multiple messages. She has showed up to property multiple times and there is never anybody there. She was behind on her rent by one month and had called them and told them she was waiting for her tax return could never get a hold of anyone no one ever called her back then they gave her a three day notice that they’re going to auction her unit. I paid for the unit in full she went on Saturday march 23 and there was actually a human being there whom she asked if there was a lock on her unit the woman assured her that there was not a lock on her unit that she would be able to access her stuff so she rented a truck on Sunday went to go get her things and they had two locks on her unit again multiple phone calls nobody ever answers. Nobody else was there again she is unable to get her things even though she had rented a truck. There is absolutely zero customer service. I would avoid this place like the plague, zero integrity. They will be getting a complaint to the Better Business Bureau from me. I didn’t pay the 400 some odd dollars to get her things out to have them have locks on there and nobody ever present. In my mind, that’s theft, plain and simple!
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March 2024 by Roberto Deleon
Very nice and knowledgeable person mister curt.. thx for having him in the front desk..
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February 2024 by Carley Begnaud
DO NOT RENT HERE!! Very poorly run facility. The front office was closed with no warning online or posted on the building itself. Several people were waiting hours to enter their units and no one could provide information on when they would be open. The property was also very dirty.
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February 2024 by Blair McBride
My friend got her most valuable things stolen and public storage has not helped one bit. The insurance they have is not even accredited with the Better Buisness Beauru
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February 2024 by Benji
Another thing I forgot to mention in my other review:If you paid someone to watch your car and your car got broken into, robbed, then filled with mold and muskrat piss, how soon would you like to know about what happened?Is your answer 'weeks, please!' and you'd also like to be charged for the extra time it took before you found out? If so, this is the storage unit for you!After all, how could anything that happens at the storage unit be the owner's fault? They're literally never there. Neither are any staff!I wouldn't say this is a business, it's more like some guys bank account and a pile of corrugated steel piled up near a masterlock and a printer. It's not quite sophisticated enough to be called a scam, but the effect is the same as far as your money and stuff are concerned
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February 2024 by Benjamin Gibbs
I would sooner trust my child in the care of wild coyotes than trust a cardboard box in this facility. At least wild animals are up front about cost and won't try to convince me they did a great job by returning some mangled limbs.Break-ins? Regular, look at other reviewsBusiness? Sheisty, craven, unsavoryReviews? Mostly left by new accountsThis place would be better looked after if it were haunted but the only ghosting going on is when you try to get your money back.
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February 2024 by natalia kvalem
This place has dead rats all over it and rodents living out of their units. Disgusting. Its staffed by a bunch of fraudulent criminals robbing storage units and cashing out on false insurance through a scam they call "Orange Door insurance". Would not recommend this place to my worst enemy.
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February 2024 by Pluto Got Bands
Ice hazard. This place doesn’t believe in ice melt. I fell on the ground trying to walk around my unit
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February 2024 by LORD Garbagecat
The place smelled like cat piss and the last three times I visited there was not a single employee on site. I would rather store my stuff in a cardboard box on the side of the road than trust this nasty dirty place
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January 2024 by Patricia Ferguson
Eli was very helpful and knowledgeable. He made the process simple and easy. Great location!
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January 2024 by Christopher Gentry
Eli Daniel’s was very professional very clear and very helpful with making sure we understood everything he is a and he deserves all the trading for sure
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December 2023 by Leni P
My unit was broken into on Dec 15th and the door is damaged. Public storage is not able to open the door. I was told that the district manager Andres Rincon would get someone down here to open the door. But then the employee said that he was busy “doing interviews” and would call me back. I never received a call back. This was on Weds Dec 27th. I am now on site on Friday Dec 29 and there is no staff on site. Other customers whose units were broken into never even received a phone call. There are no cameras specifically in the hallway my unit is in. I feel very disappointed that I chose to support this business because they have ignored me for days preventing me from filing a police report or insurance claim.My unit was also broken into but not robbed in August - hit with a crowbar just enough to bend the door and look inside- and cameras were not updated despite me being led to believe they were going to.I
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December 2023 by Divine OvO
Eli was very nice and helpful! Made the experience very pleasant overall, I’m glad to give me continued business to public storage because of his warm personality!!
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December 2023 by Z C
PRICE SPIKES!!! Beware!!They continue to raise the rent month over month due to “the market”. Manager requested and told me this would be reduced and this request was denied. No one communicated this was even a request. Just to pay X. Now we have spiked monthly and late fees.Contract pricing means nothing after 30 days - they will continue to raise price as stated by the DM as much as they see fit. BEWARE!
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October 2023 by Karen A
If you want rate hikes and then your (site provided) lock cut off, belongings destroyed and stolen, and no one contacts you about it for a day or two -- then this place is for you!Management is a joke and they don't give af about you or your stuff ?♀️
