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October 2023 by Helen Garcia
GOOD AFTERNOON MY COMPLAINT IS DIRECTLY TO THE MANAGER, A PERSON WHO SHOUTS DOES NOT LISTEN, OFFENDS AND HAS NO LOGIC, yesterday I was at the QUALITY INN RODAWAY INN hotel and I wanted to stay another night today ñ, I clearly While I'm sleeping, they knock on my door and tell me that if I leave or stay, I TELL THEM I'M GOING TO PAY AGAIN SHE SAYS OKAY, when I go down to pay for the next day, the girl MANAGER ANGIE OR ANYIE, talks to me with a bad character, no. There are more rooms, you have to leave, I say ok on the internet if there are more I can get it online, and that's how I stay, well when I return with the reservation this person tells me that I still have to leave and come back in the afternoon, when clearly I told him that I was going to extend it and I was going to get it online since there was no availability at the hotel! IT IS LOGICAL THAT A MANAGER HAS TO BE THE TOP, and treat people well, not have any negativity and bad treatment of guests!!He yelled at me in front of everyone, he made me feel sad and he never had good intentions to treat me well!! // GOOD AFTERNOON MY COMPLAINT IS DIRECTLY TO THE MANAGER, A PERSON WHO SHOUTS DOES NOT LISTEN, OFFENDS AND HAS NO LOGIC, yesterday I was at the QUALITY INN RODAWAY INN hotel and I wanted to stay another night today ñ, I clearly While I 'm sleeping, they knock on my door and tell me that if I leave or stay, I TELL THEM I'M GOING TO PAY AGAIN SHE SAYS OKAY, when I go down to pay for the next day, the girl MANAGER ANGIE OR ANYIE , talks to me with a bad character, no. There are more rooms, you have to leave, I say ok on the internet if there are more I can get it online, and that's how I stay, well when I return with the reservation this person tells me that I still have to leave and come back in the afternoon, when clearly I told him that I was going to extend it and I was going to get it online since there was no availability at the hotel! IT IS LOGICAL THAT A MANAGER HAS TO BE THE TOP, and treat people well, not have any negativity and bad treatment of guests!!
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October 2023 by Islandgirl G.
The only thing I can say was that with all the plumbing problems and the complaints. Pedro the only one on staff did all he could to accommodate . Don't count on a working TV either. It didn't work! Don't let them send you to their sister property either. Aka, "Super 8"! It's a shame how the only good thing that came out of this experience was, Pedro the "night shift manager "" and a cool cat named Chris!
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September 2023 by A.J. Gonzales (sLøWm0)
Rooms: Clean roomsWalkability: Vary walkable
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September 2023 by Don Trujillo
Staff is very friendly and helpful. A lot of people hanging out late at night throughout the property. The people are very friendly though.
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September 2023 by Brett Gavan
BEWARE this property is not as advertised. It didn’t not seem safe. The pool isn’t even full, it’s overgrown with weeds. The door was broken in the first room they gave us. The door in the second room was also broken. There were transient people everywhere. We requested to move to a different hotel immediately, and they transferred us to another property.
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July 2023 by Jess Guenette
I stayed here to attend a concert at The Ball Arena (15 min walk away). It's an older hotel (think 80s style) but the bed was comfy and the room was decently clean. The AC worked great and the room had dark shades so I slept well. Angelique (at the front desk) provided some of the best customer service I've ever had. She was friendly and helpful (all before 8am too!). I would come back and stay here again. Thank you again, Angelique! :)
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July 2023 by Tiffany Thompson
The room had an overwhelming smell of cigarette smoke and when I notified the staff they told me to open a window and didn't offer anything more. The floors were so dirty our feet turned black. I let the staff know, they said they would clean the room. They re-made the bed but did not sweep or mop, we wore shoes in the room the rest of the time. The door was missing the door sweep at the bottom and was replaced with a piece of blue painters tape. I found multiple spiders in the room. One night we were asleep and I was woken by someone trying to get into our room. My husband had to get up and yell for them to go away, I did not feel safe. This is the worst stay I have ever had in my life. If Taylor wasn't in town and every room filled I would have left for a different hotel. I am so dissatisfied with my stay I cannot express enough how disappointed, disgusted, and unsafe I felt. This place needs to be demolished and rebuild with a nice placeRooms: Smelled of smoke and are in disrepair.Safety: I did not feel safe, some one tried to get into our room at night.Noteworthy details: Worst hotel experience of my life. Disgusting floors, rooms smelled, staff doesn't care.
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July 2023 by Melissa N.
I'm begging you.. don't stay here! Staff is so aggressively rude that I felt like I had to beg them to help me even if they over sold my room that was already paid for!! She finally let up and "found" me a room. We get into our room and there's a cigarette lying on the floor, the A/C is blowing hot air , and we find BED BUGS crawling out the sheets and mattress!! We packed up all our stuff in record time and ran back to the front desk to check out and get a refund. The rate was around $200 a night (inflated bc the Taylor Swift Concert) we thankfully found a last available room at the Fairway Inn across the street and it was triple the price but the rooms were beautiful and the Staff was so amazing to us and very welcoming. Oh! And I had to return to our room bc I forgot something and when I got back to the room (15mins ago) I found a handful of even more bedbugs crawling on the sheets. Disgusting and this place should be shut the hell down!
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July 2023 by Tiffany T.
The room had an overwhelming smell of cigarette smoke and when I notified the staff they told me to open a window and didn't offer anything more. The floors were so dirty our feet turned black. I let the staff know, they said they would clean the room. They re-made the bed but did not sweep or mop, we wore shoes in the room the rest of the time. The door was missing the door sweep at the bottom and was replaced with a piece of blue painters tape. I found multiple spiders in the room. One night we were asleep and I was woken by someone trying to get into our room. My husband had to get up and yell for them to go away, I did not feel safe. This is the worst stay I have ever had in my life. If Taylor wasn't in town and every room filled I would have left for a different hotel. I am so dissatisfied with my stay I cannot express enough how disappointed, disgusted, and unsafe I felt. This place needs to be demolished and rebuild with a nice place
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July 2023 by Sharon Red
This is truly the Frontier airlines of hotels. For a reasonable price, you get a bed, a bathroom, and a door that locks. You want housekeeping? That’s an up charge. You want a queen size bed that’s actually queen size? 20$ You want more than “5 items from the breakfast bar?” You guessed it, that’ll cost you. There was also a very distinctive odor about the place. And the service was on another level of unwelcoming. I was told no less than 4 times that I would not be allowed guests (?) or smoking or leaving any trash or I would lose my $50 deposit. So yeah I looked around and there are literally hundreds of nicer places. They might cost an extra 20-30$. But it’s money well spent.
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July 2023 by Sara Atkins
The view of the Denver skyline is beautiful. However it is not worth staying here. I checked in and checked out right away. When I checked in I was given my key card and when I got to my room and shut the door it looked like the door had been kicked in. Huge gaps above, on the side, and below the door. I’m not even confident the lock worked. I do NOT recommend anyone stay here.The women working the desk were great when I checked out.Way overpriced for the state of the building and rooms.Safety: I did not feel safe staying here at all.
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July 2023 by rude man
Great for the price and location. Was not expecting anything fancy and that was the case. A/C, fridge, microwave and TV worked just fine and that is all I was looking for. Did not have an ice bucket in the room or at the front desk so the front desk guy gave me a trash liner, so I made a sink cooler. All good and they even accommodated an extra half hour check out time that I needed.Rooms: Everything was working properly. The bed was comfortable and the shower had good water pressure.Nearby activities: There were a lot of restaurants about a half a mile away.Food & drinks: There was a healthy amount of snacks and drinks for purchase in the lobby.
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July 2023 by Kaula Sheppard
This place looks nothing like the nice photos. My room was dirty and the light didn’t work. Loud construction and dust also. I checked out and went to another hotel immediately. Nobody could speak English also - I had trouble locating my room and couldn’t get much help. The front seat staff also made sure I checked in 3pm or after.
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July 2023 by Jeffrey P.
They didn't honor my Expedia reservation. I got there an they said they were sold out, even though I reserved a room. And then they charged me for it. I had to get a last minute hotel for twice the price. Not to mention they were insanely rude. Don't even attempt to stay here.
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June 2023 by Andrea D.
WARNING!!!!!! DO NOT BOOK THIS PLACE. There's a homeless encampment in the parking lot so you can't leave your room after dark due to unsafe conditions (pictures and amenities are a lie). THE INTERNET DOESN'T WORK! I complained several times and was told it did work although I showed them my computer and that the connection did not work. I had to check out a night early and pay for another hotel with internet. They won't refund me and the manager is an awful human who refused to even believe my issue. Why would I lie about not having internet? Super weird. She gaslighted me and was EXTEREMLY ABUSIVE. I believe her name is Angelique. This place is basically hell on earth. The rooms are super creepy. There's was dried up blood on the walls and the place is in serious disrepair. DO NOT BOOK HERE!!!!!!!!!!!!!!!!!!
