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April 2024 by Deb Vandenburg
We are so sad to leave a bad review for this company. We would never use them again. We were excited to order ceiling beams from them back in February. We received the beams last week, and they are so bowed- a few at least 2-3 inches. It will take hours and hours of work to try to get them even usable. We called right away and were told that a manager would be calling us on Monday. On Tuesday night we finally reached out to see when we might get some resolution on this. The manager called Wednesday morning and we were unable to answer, but he didn't leave a message giving us a phone number to call back. Very poor customer service. When we finally talked to him, it was "too bad so sad" - it's reclaimed wood so there are "imperfections." We would not have ordered the beams if we had any idea that they would not be straight. The manager's refusal to do anything to compensate for what we have to do to make the beams usable is not good customer service. Perhaps we were misinformed about the condition the beams would be in - but it seems that the face they would not be at all straight is a big deal and should have been addressed when ordering.UPDATE: my husband has spent literally ALL DAY trying to get one of these beams to be usable. all day. THIS COMPANY DOES NOT STAND BEHIND THEIR PRODUCT EVEN WHEN IT IS DEFECTIVE.
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October 2022 by Katie A.
Very disappointing. Since this business was sold in 2017, customer service left with the original founders. BE VERY CAREFUL- what you pay for may not be what you get and they will not exchange, refund or help you in any way. Very upsetting as the original owners were wonderful and had integrity. Patrick Peters is the national Sales Manager now and is not true to his word or loyal to his customers.
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April 2022 by Dennis Ogren
Excellent service and products
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February 2022 by Claire Land Sonnier
We purchased boxcar planks to be made into a tabletop. Toby was very helpful with suggestions for the project. The table turned out amazing!
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January 2022 by Brenda Martin (McCoys bff)
We ordered in Colorado and it came in the time frame they said the wood is gorgeous we ordered a little more than 10% and had very little waste when using so we have extra for another project. Was just what they said
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September 2021 by Ryan Johnston
Superb product and excellent customer service helping me pick out the right material for my projects.
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June 2021 by Sharon Flatley
The very professional and experienced staff at Reclaimed DesignWorksare all exceptional. They are friendly, helpful and extremely knowledgeable about the products in the showroom as well as products available from their many sources. I would highly recommend them!!! The products are beautiful and they add a sense of esteemed character to any project.
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January 2021 by Brandon Bohn
Big fan of Reclaimed DesignWorks as I have purchased a reclaimed mantle a few years ago. Recently bought a new home and bought another mantle to be installed. Unfortunately, the mantle I selected from the Denver showroom is not going to work in our new space. Called the showroom to see what my return options were for a refund or a swap for other products they sell. They proceeded to tell me that I would not be able to return the mantle or even swap out the mantle for another product they sell. I am really disappointed in the lack of customer support in resolving my issue. Be careful when buying something if you are unsure if it will work in your space as there is a ZERO RETURN POLICY!
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January 2021 by Jon Ed Robbins
We just love these floors in our mountain cabin! Everyone raves about them!
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January 2021 by Joanna Parker
Southern Charm Interiors has been a long time customer of Reclaimed Design Works. They have the most exquisite pieces of reclaimed wood I have ever seen! Just gorgeous! However the best part of RDW is there customer service, Holly knows her stuff! Holly will do what it takes to make your project successful! I am in love with their mantles and their hardwood floors! The most difficult part is the choices of the authentic reclaimed wood! If they don’t have it they will find it for you!
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July 2020 by Joanna P.
Southern Charm Interiors has been a long time customer of Reclaimed Design Works. They have the most exquisite pieces of reclaimed wood I have ever seen! Just gorgeous! However the best part of RDW is there customer service, Holly knows her stuff! Holly will do what it takes to make your project successful! I am in love with their mantles and their hardwood floors! The most difficult part is the choices of the authentic reclaimed wood! If they don't have it they will find it for you!
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June 2020 by Julie Stephens
i love my flooring! I was able to work with Don to limit the red woods. As builders, and having installed this reclaimed flooring twice before, both floors had darkened over time and have deep red tones. Through working with the local paint store, I discovered if we used water based conditioner, instead of oil based, before the grey stain to accentuate the saws marks, then after, I was able to achieve this beautiful pecan color. It is low maintenance and withstands the rugged environment of being in the mountains with a dog and two kids. Thank you Reclaimed DesignWorks for helping me to achieve just what I wanted in our mountain modern home!!
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March 2020 by Kyle S.
Happy Reclaimed DesignWorks customer here. Re-floored our entire main floor (~1500 ft sq). The quality of Reclaimed DesignWorks product is second to none. As is their selection -- very unique and attractive colors, lengths, and widths. Highly recommend to anyone who wants a distinctive, quality look that you simply won't be able to achieve by picking run-of-the-mill flooring from a Big Box retailer or even most independent flooring stores.
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March 2020 by Barry Cox
Great product. Installed perfectly with very little waste. Great customer service too.
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February 2020 by Eric Matt
We found Reclaimed DesignWorks after needing a mantel on short notice for our remodel project. Matt was very helpful, friendly, listened to our needs, and helped us find the perfect piece to enjoy for years to come.
