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July 2025 by Randy Prefer
Very knowledgeable and helpful.
Highly recommend
Thanks
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July 2025 by Ezra Anderson
Took my Lavina grinder in for repair. The next day, I got a call saying the entire motor needed to be replaced and that this was the only solution to the problem. They quoted me $6,800—for an engine that costs $1,800 (Kawasaki FX600V 😂). I told them I’d pass and would be picking it up to handle it myself.
They spent over 30 minutes on the phone trying to pressure me into either paying for the $6,500 repair or buying one of their $17,000 grinders. But when I showed up to get my machine, the vibe was totally different. Everyone there was cold and standoffish—me and my dad both noticed it. They didn’t try to upsell me anymore or explain anything. I paid the $100 for the valve adjustment and got my invoice, which now mysteriously said the machine was leaking oil (it wasn’t before I brought it in).
After that interaction, I had a feeling they were bluffing. I got home, fired up the grinder, and sure enough—it ran just fine. I even tested it in the garage for a bit and then just finished prepping a 1400 sq shop with it, it works as good as it did before. The so-called “oil leak” turned out to be from them not replacing the valve cover gasket when they adjusted the valves. That adjustment alone solved everything.
They saw a young guy walk in and tried to take advantage—tried to run me for $6,800. But when I didn’t fall for it, they cowered like dogs. Super frustrating when you’re trying to build your business and get honest work done. I don’t recommend taking your machine here—unless you want Roxie and his guys to gaslight you.
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April 2025 by R
We came into Rocket Supply yesterday (04/29/25) and spoke to Justin for a solid 45 minutes. He was truly an incredible asset and was very knowledgeable. He explained various products to us, gave us his professional opinion, and was patient with our many questions. Based on my experience with Justin, I would hands-down recommend Rocket Supply.
Ryan
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April 2025 by M J
I bought the Quartz Renew System from their website which offered the best price with the pads for my polisher.
In removing a stain on my quartz island, a shiny spot occurred the size of a quarter which you only saw on an angle when the outside light hit it certain times of the day. Not that noticeable but it bothered me so much!
My fabricator would not touch it but I took a picture, magnified it and saw the texture underneath was still there. I believed it could be repaired so I combed the internet watching multiple videos with the same issue with this product recommended. I must have called Rocket Supply a dozen times confirming the process as I have never done a repair like this & was nervous, understandably! Every time this team was patient, polite and knowledgeable answering my questions!
The best news of all is that I repaired the quartz section myself...100% gone! I took their suggestion of 600 RPM, no more than 30 seconds each time & periodically checking the section. I did need to go over the area multiple times to achieve the results but I played it safe!
Thank you very much Rocket Supply for your guidance, outstanding customer service, and of course, selling this product, much appreciated!!
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March 2025 by Javier Moreno
I highly recommend Rocket Supply.
They have great staff, communication, customer service, and reasonable prices.
Daron Fennelly was very helpful.
First time doing business with R.S.
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January 2025 by Anuthee Korder
Nice knowledge folks here
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December 2024 by Mike Lindberg
Justin is the most knowledgable individual in the industry. He spends a lot of time educating and helping customers.
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May 2024 by Nate Obermeyer
Very helpful with recommendations on the product I was looking for.
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May 2024 by Lisa Obermeyer
Super knowledgeable and friendly staff that helped us find what we needed for our stamped concrete sealing needs.
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December 2023 by Sam Bechen
Great Service, Friendly And Knowledgeable Staff, An Amazing Selection Of Concrete Grinding And Rental Equipment. Would Highly Recommend .
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June 2023 by Suah Ledesma
Great selection of supplies and excellent customer service!
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March 2023 by Bryan McMann
They were very helpful
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December 2022 by Patrick Ducharm
Excellent customer service!!
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December 2022 by Juan Pizano
Have a lot tools supplies for concrete
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December 2022 by squatchy69
Love these guys.
