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July 2024 by Nigel King
This morning, I had an employee named Lou be extremely rude to me about exiting the store from the produce entrance the same entrance I entered the store from and made me walk too the front
When I walked back to the produce entrance to get to my bike the entrance automatically opened... so naturally I tested to see if the exit opened... it did.
If the produce entrance isn't going to be accessible during business hours at least make sure EVERYONE is aware of the doors operating hours, or you know when the store is open allow the produce entrance to be fully accessible during business hours morning and night.
Also is a entrance during operation hours not being accessible a safety hazard when it comes to fires and or mass shootings?
Kinda very not ok.
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July 2024 by chichi gates
Had the best customer shopping experience there.
The difference in my shopping experience was customer service.
Went first to King Soopers just across the street and felt no customer service whatsoever from the Deli Dept..
Went across the street to this Safeway and the Deli staff who I later found out was the Deli Manager, Marquita Cooper, understood my predicament and made it possible to help me.
The difference?
It's how things are spoken and the manner of delivery. To top it all, I somehow knew, what I was requesting for was doable but, there's the difference of a true and real Manager.
So, Safeway and Ms. Cooper of the Deli Dept., I thank you and commend you for your excellent service!
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June 2024 by David Salazar
This place is the worst
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June 2024 by Ilissa Jones
I think Safeway is a GREAT grocery store - coming from FL, where we have Publix, which is the best. It's like a combo between Safeway & King Soopers. The price is the difference - if Safeway made prices lower, I'd give 5 stars.
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June 2024 by Nancy Dillinger
A customer service associate (Alicia) told me to trust her, that she would send me a receipt of my FedEx drop off. She said she couldn't find the device that checks in packages. A day later, I had not received a receipt so I went back and questioned her. She accused me of calling her a liar. No apology, no offer to make things right, no empathy that I may have just lost the ability to track a package that was worth $300. She lost a customer for life and I will tell every single person I know. I hope she is satisfied.
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June 2024 by Mary Hogan
Excellent customer service except for the deli where the chicken is dried outm. I asked the deli clerk could you please provide fresh chicken instead she argued about it I gave her back the chicken and she gave me brand new chicken.
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June 2024 by Craig Freund
Placed an order for delivery two days ago that was to be delivered yesterday. It was never delivered, I couldn't get a hold of the store, called was put on hold and hung up on each time and the Safeway app customer service also couldn't get a hold of the store. I will not be shopping here any longer, the folks that work here seem to hate their job and even the GM just stares off into space and scowls at people. Save yourself time and the headache and shop elsewhere!
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June 2024 by Joe King
Zack provided excellent customer service went above and beyond I will be coming back to shop because of that thank you Zack
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May 2024 by Laura Godwin
Been frequenting this grocery for the last 3 years. This last year this store has definitely had a down turn, in my opinion. The cashier, Lou, is consistently very rude and makes the grocery experience just terrible. He’s never kind and seems to go out of his way to be mean- I’ve even discussed this with other customers and cashiers, who have agreed they’ve been mistreated by him. Why doesn’t management do anything about his behavior? This store has also reorganized the aisles numerous times this year making it extremely difficult to find product. Needless to say I’m finally breaking up with this grocery store.
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May 2024 by Evelyn Bordeaux
This used to be my go to grocery store but wow has it gone downhill. The isles are incredibly cluttered, nothing is organized, and it’s hard to find anything or even walk around. I can’t tell if this is a temporary thing (are they remodeling?) or not but I’ll be avoiding this store for a while.
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May 2024 by Mik Scheper
Not a very good Safeway. A lot of the products I would normally expect to find are missing, the staff seem unhappy, it's cluttered (in the middle of a weekday morning, I had to move a couple of trolleys just to access the Amazon lockers) and it's generally run down.
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May 2024 by David Robichaux
Been shopping here for 4 years. Why did you change the aisle layout??? I have to hunt for everything again!
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April 2024 by Dom Miller
Rude cashier named Lou was disrespectful and snatched something from my hands.
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April 2024 by Emmy Babcock
They lock their bathrooms, which I assume is to keep unhoused people out of the store. Uncool. Additionally, there are not nearly enough registers open on weekends. I understand staffing contributes to both of those issues, but they're going to run into more staffing shortages when my boyfriend pees his pants in the check out line and everyone quits. Good enough deals, so two stars I guess.
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April 2024 by Raymond Lee
Danielle at this location couldn’t care less about helping customers.
She is rude, unknowable, unprofessional and has extremely bad overall attitude.
I get it, she’s at the bottom of the workforce and she’s mad that she has to work for low wages but why take it out on customers?
I spend about 900-1000 every month there and all I expect is decent treatment and employees willing to help.
I have been a loyal customer at that store since 1984, most likely longer than Danielle has been alive.
I guess I should switch to King Soopers, they are overall less expensive and the employees are a notch above Safeway which isn’t saying much.
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