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September 2023 by Mike C.
See below for complete details of how Sam's club treats customers AND allows their vendors to sell used items WITH no CONSEQUENCES!Your vendor (LG) WAS CONTACTED 4 times BEFORE the 48 hours. The first time was before 24 hours; I told them they had sent out a USED item, and that the ice maker did not work, (and that I told them I had paid for and expected a NEW ITEM) They totally ignored the used item sent part, and said that the ice maker takes 24 hours after being plugged in to work. Call back then if it still was not working. After 24 hours I again contacted them telling them it still did NOT work. At that time they went over trouble shooting with me over the phone and then said they were going to send out a new ice maker and instructions on how to install it.. they emailed me instructions BUT NEVER SENT A NEW ICE MAKER!! This can be confirmed with XXXX at RXO; LG Ref #230816626124So this statement in your email is NOT CORRECT! "Unfortunately, our partner vendor is not able to process a full replacement for the item due to that return policy has been exceeded." If LG told you that they are LYING to you!!The LG reference number is 230816626124. This number was given before the 48 hours AND I was told they were going to send out a new ice maker and that I had to install it. Not them but the customere has to fix their USED junk!! (nothing about them sending a used item!!) After 3 days I still had not received the ice maker I again contacted LG and they still had not sent the ice maker out. At that time I again contacted XXXX at RXO, and she told me she had sent in all the documentation and there was nothing else she could do. SHE suggested I STOP PAYMENT ON THE CC. MY impression was that this is how LG operates and she was tired of them also.I had contacted SAM's club about this also, and they at first said I had to deal with LG myself and would not get involved; When I told Sam's I was going to stop payment on the CC they finally contacted me back...But as of today it has been 2 days short of a month AND I STILL DO NOT HAVE A WORKING ITEM I PAID SAM'S CLUB FOR!!I need this taken care of NOW. I need my money back or a replacement NOW!!Why is Sam's club operating this way? I THOUGHT Sam's club was a reputable business. I should have had a replacement within days not a month. AND LG SHOULD HAVE BEEN REPRIMANDED BY Sam's club FOR SENDING OUT USED NON WORKING ITEMS!! Month latter and STILL NO REPLACEMENT OR CHARGES RETURNED TO CC.Use Costoc!!
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May 2023 by Marlon B.
Still the getto of Sam's clubNot as well taken care of as other sam's Even the food court is ill equipped Store never has the kind of stuff I find at other Sam's club I'm guessing they don't have enough sales to justify taking better careTo bad
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February 2023 by Bennett P.
Quick & easy visit. Sam's and Costco both offer a wide range of consumer and business products at a discount. Most consumer items are in larger sizes than available at grocery stores or office supply places. I got PreserVision AREDS2 eye vitamins bottle of 210 softgels (2/day) for $ 37.98 and Binax Now home Covid19 test kits (4 tests) for $ 17.88 each. The AREDS2 at the grocery is higher priced and the home test kits at King Soopers have expired despite their low price.
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November 2022 by Anders Christofer C.
It is truly a great experience to shop mega size Packages of anything from asparagus to t shirts and always buy way more then you need. I think for the moment that I won't run out of lemons until 2026....this Sam's club is always clean and have friendly staff. However my review is mainly going to be about their restaurant after you check out. After spending all the money on stuff that I will probably not need and spent 150% more then I expected I get solace in the fact that I can get a huge slice of pizza and a soda for $2.50...I mean nowadays where else can you get that deal?? It feels like everything has just gotten so expensive except for Sam's club restaurant!! The food is not the highest quality but it most certainly does the trick and beats most fast food restaurants in price and quality. GO Sam's club!!
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November 2022 by Jamie H.
Member services of no service at all. After waiting in line for 15 mins to watch this lady sign up one person for a membership, it's my turn and I just need a ticket to shop because my wife has the card. I give her all my wife's info and she finds the account but tells me I'm not in it, even though last time I was here with my wife we worked on sameLine to add me to the account. I asked her what I have to do to get on the account and she said come back with your wife. I asked if she can add me online or by phone and she said no. Not helpful at all. Shopping for two beds and groceries for the holidays. Will take that couple thousand dollars and go to Costco and my wife and I will cancel our membership.
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May 2022 by Cloud S.
I purchased a membership online on 5/10/22. On 5/11/22, I go to the store to get my membership card. I was told they do not have the membership cards for the membership I purchased. That's awesome. Sell me something that I cannot use. Furthermore, the rep at the customer service (if you want to call it that) counter made it seem like my membership purchase was not valued since I purchased the $45 dollar membership. This is not a good way to start a relationship.
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April 2022 by Quandabilious B.
Was dwiving and I passed by a sams club freight truck. I thought hmmmmm sams club. It was cool until the dogs fell from the sky, as a former employee I am aware of the training for this situation. The member did not exit the vehicle and do the ritual of reckoning to summon lord gilgamessia. Very disappointed please train these monkeys better before allowing them to drive.
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March 2022 by Anna C.
They are very near and good deal for the prices and shop there all the time Anna M 3/22
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March 2022 by Michael S.
The worst Sams Club in town the sec checkout employees like to make jokes while the customers are struggling with one register open.
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December 2021 by Alizwa Lizwa
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September 2021 by Ralph Choate
Christine told us not to return to the store. Amazing customer service!
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September 2021 by Greg B.
Called and asked about COVID booster and a pharmacist asked me, "What condition is this for? Not much HIPPA knowledge at this pharmacy.
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June 2021 by J M.
This particular Sam's Club is not the best one I've ever been to. For starters, when I was arriving, NO ONE was showing their membership cards. Literally about a dozen people ahead of me just walked in but when I attempted to, the girl working rudely stopped me and demanded I show her my membership card. I did and I also asked why just ask me. She told me, "Honey, it gets busy here so I can't do my job all the time." Meanwhile, during this exchange, another 6 people whisked on in without showing membership cards. Inside the store, they are constantly moving things around and nothing is usually in the same place for more than a few weeks to a month. The entire store is unreasonably cold, even in in the winter. The restrooms are usually a biohazard and the most of the cashiers are rude. I opt for the self check-out lines. Finally, when leaving the store, the person always scans your receipt, which is fine. However, they will scan my receipt and then proceed to scan EVERY item I purchased. What the heck is that about? Why not just ring me up at the exit door?
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January 2021 by Elfrid P.
Sam's Club has always been there whenever I've needed materials or snack for a party, reunion, trip, etc! I love how they sell things in bundles. They're not singular items and are definitely a lifesaver when it comes to children parties. Love it. If you wanna buy things in bulk,, looking out further, all you need is a gift membership and you're off to go. The pizza is delicious, and they have everything you need, at a discounted membership price. This is a good place for if you have a big family, and the food is delicious
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October 2020 by Sharon W.
I had my glasses made at Sam's in Longmont. It was very clean and professional. Everyone wore a mask and hand sanitizer was available. The optician explained my options. The cost was very reasonable and I am happy with the results. I will use them again.
