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January 2024 by Mari A.
Great pieces. Lost gifts from my MIL and Haley helped me throughout the process. Haley made me feel like such a valued customer and understood the predicament I was in and ensured I got the right pieces back. I'd purchase if only for the service I received.
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January 2024 by Sam Vieux
I purchased an engagement ring from Sarah O and had an amazing experience. Madi was patient with me, listened to me, and made the experience one I will never forget. I highly recommend working with her. Thank you so much!!
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December 2023 by Catarina Kaltenhauser
WOW! Absolutely love Sarah O jewelry. We visited the dairy block location in September 2023 to try on engagement rings, and had a wonderful experience with Allie. I then ordered a custom ring for my boyfriend, and Janelle was a super star. She made the process so simple, and worked with me to get the design that I was imagining. The ring is gorgeous, exactly what I was imagining, and the process could not have been easier. I started with the custom process in mid-October and received my finalized ring in mid-December. Janelle made me feel so comfortable, was so responsive (even on holiday weekends!), and so nice to work with.Outside of the custom process, the dairy block store was beautiful, and in an awesome location. We had an appointment, and were able to see and try on all of the rings that I liked. Every ring was so gorgeous. Allie answered all of our questions, and gave a ton of valuable insights as well.I would rate Sarah O higher than 5 stars, if I could.
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December 2023 by Austin Duffy
Janelle Morgan helped me pick out an engagement ring and was wonderful to work with! She was more than willing to show me multiple options that were all beautiful yet within my budget. I would absolutely recommend Sarah O to any of my friends or family.
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December 2023 by Rebecca Goldman
Had a great experience with Sarah O. My husband and I got our wedding bands there. Allie helped me pick out the Simone band to go with my engagement ring--my moms 90s sapphire. I love the stacked look of the band against my engagement ring, it also keeps the stone in place. And my husband was able to find a simple, elegant, black ceramic band that he loves--and he's not a jewelry guy! Thank you again!
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December 2023 by Emily Taylor
Cannot say enough good things about Sarah O. Everyone who works there is so kind and the jewelry is perfection. When a ring of mine needed repair, Ava assisted me all along the way. She heard my concerns, addressed every single one of them and made the process so smooth. I love all my pieces from there and look forward to continuing to add to my collection. I recommend them to everyone.
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December 2023 by Sarah Kennedy
I absolutely love Sarah O. Jewelry. I live in California and flew to Colorado to pick out my ring with my fiancé, the team from day one has been amazing. A few weeks ago I needed a repair done on my ring and Haley was so helpful through email, she has the best customer service and worked so hard to help me with my repair and living out of state! I truly love their beautiful rings, and I’m so happy I went with Sarah O. Jewelry!!!
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December 2023 by Amanda L.
I got a great new band from Sarah O. After telling Haley that my previous band lost a couple of stones, she was so great and offered to exchange the credit of my old band to this new one I picked out ! And then it came earlier than the 8 weeks it said it would take! Very happy! They were so great to help me with my issue!
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October 2023 by Chloe
My fiancé and I had a wonderful experience working with Paige at Sarah O. She made the process smooth and easy and was quick at answering all of our questions along the way. The ring we decided on is absolutely stunning and we could not be happier with our decision. We had a shorter timeline and required a custom-sized setting but Sarah O made it work with no hesitation.
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October 2023 by Craig Sweney
My girlfriend and I had a great experience looking engagement ring options at Sarah O. Jewelry. Paige was very helpful in helping me pick out the one, and I felt very comfortable as someone who doesn't know much about jewelry. Thanks again!!
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October 2023 by Nate Sargent
Absolutely stunning design on their Vivien Oval Ring. I can’t stop smiling. Great service and experience shopping with Sarah O online.
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October 2023 by Julie Coltman
I want to start off by saying that the actual products received from Sarah O through the experiences I’m about to expand upon have been beautiful and high quality. Over the span of the last year and a half, between my fiance and I, we have purchased three individual rings from Sarah O (specifically, this location - Tennyson). We love the final product but the path to get the final product has been anxiety inducing and stressful from the first ring (engagement ring) on forward. We were hoping it was just a fluke the first time but we have seen a trend over the three purchases that I cannot sit quiet about. This is a long winded post but I think it’s important to share. I’ll try to keep this short and sweet, but I think it’s fair to let other brides know what they’re getting into.We started in Spring 2022 shopping for my engagement ring. I have been a long time fan of Sarah O’s designs and could not have imagined any other ring but the Monroe to sit on my finger for the rest of my life. We set an appointment, chose the ring, and placed the order. The experience in store was phenomenal, but right after the first purchase, things began to turn.My fiance did split payment - 50% deposit and 50% upon picking up. First payment...no issue, but when he went to pick up the ring, they tried to charge him an additional $1,500. My fiance had to wait for an hour at the store while employees were shuffling about trying to figure out how the payment was skewed. He even had to leave and come back a separate time to finally get a resolution (and finally, pick up the ring, which was later than he was planning).The second instance was when I personally went to go pick out his wedding band. The store was under reno at the time and was crammed and chaotic and our appointment started about 20 minutes late. We picked out the band, but he wanted to think about it for the night, and the sales rep emailed me later that night with the specs of the rings he liked. I placed the order online that night, and was told 6-8 weeks.8 weeks go by, haven’t heard anything. I personally reach out to the store and ask the ETA on a monday. The reply was - , “oh it will be here Sunday at the latest, we’ll send you an email then”. Phew. Okay. All is well, right? I get an automated email on that Friday saying - “Your ring will be ready for shipment in 6-8 weeks” (first of all, i’m picking it up at store? Shipment is very misleading). Panic set in. My wedding was in 4 weeks, I was praying it was a joke.. I email them, they say “let me check in on this”. I dont hear back for a day or two, when they finally say “oh nvm all is well, ring is ready for pick up”. All of that stress for nothing.Alright. Two strikes. One last opportunity to not entirely tank the experience. Well - my fiance placed my order for my wedding band and had them hold onto it until the wedding got closer. He kept in touch with them every 2 weeks to ensure that they still had it (to each, they replied - ‘yep it’s here, we’ll keep it safe!”). So, 5 days before our wedding, my fiance goes to the store to pick it up. They were in the back of the store for what seemed like ages until they came out to say that they couldn’t find the ring. At this point, we are so incredibly over this entire experience. He spoke to who seemed to be a manager (who was phenomenal- we didn't’ catch her name, but blonde hair with glasses). Turns out it was sitting in the safe the entire time.Again - the rings are absolutely beautiful, great quality and timeless designs, and the employees (between managers and those on the sales floor) have been GREAT, but by god - the communication is horrible. We were so hopeful the following experience would be better than the last and were let down 3 of 3 times. I am heavily disappointed in all of the lapses of communication that caused us hours and days of unnecessary stress and time wasted.As all brides know - weddings are stressful enough to plan and manage - but throw in issues with rings? The process should be easy, and stress free. We’re already dealing with enough.
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October 2023 by Jessica C.
I've been adoring Sarah O. Jewelry ever since I stumbled upon their beautiful collection of gemstone and diamond pieces. They have a way of making unique and creative both timeless and classy. Recently, I was looking for a piece to wear to remind me of my newborn son and I was able to work with Haley, one of their amazing team members, to find the right piece. I fell in love with the stackable charm pendant in his birthstone color with the flat fancy link chain necklace. Haley made sure everything was perfect and helped find the best way to get it to me while I'm stationed overseas. She was so helpful and patient as I went back and forth on ideas - I'm very grateful! I was also very surprised and touched they offer a military discount. I had the best time working with Sarah O and I'm super excited to wear my necklace. Thank you again!
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September 2023 by Mckenzie L.
Haley from Sarah O made what could have been a heartbreaking experience into an incredible one. I sent my ring in for some prong adjustments and a cleaning and UPS lost my ring. Haley went above and beyond to try to retrieve it and unfortunately it was gone. Haley worked out a solution that worked for everyone and they remade my ring but with some customizations. I just received my ring today and honestly... I like it better than my original one. Haley communicated efficiently and was so kind and empathetic to our situation. She even included a hand written note with my new ring I can't thank you enough Haley! Your customer service is out of this world!
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September 2023 by Rebecca Hoy
11/10 recommend Sarah O. Our journey started in October when my husband and I went there to pic out an engagement ring. We picked out a center stone that was high quality and in a our price range. Then we went back for our wedding bands in July. We both found something unique to our personalities and I especially love the cobalt band my husband got. They have a a amazing selection, helpful staff, and a adorable store. I cannot recommend them enough.
