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March 2024 by Mila
This Sephora has more of her skincare items expired or almost experied. Waste of time coming here yesterday
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February 2024 by Tracee White
My friend and I shopped at this location today(2/26/24). Upon entering the store, we were kindly greeted by staff and offered assistance. We were simply browsing for products, therefore declined their offer. As we began to shop, we were followed around the store by Susan. I assume she is a member of management, however this information was not confirmed. Each aisle we went down, Susan followed. She never spoke to us or offered assistance. We tried to continue shopping, but after her continuous and OBVIOUS behavior we decided to cut our shopping short and check out. We both shop at Sephora often and we have NEVER experienced this at any other location. We are bringing this to Sephora Corporate team in hopes that this behavior is corrected and doesn’t happen again. As African American women, this was disheartening and utterly disgusting.
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January 2024 by Thérèse
Quick easy in and out. Wish you have more parfum in stock...
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December 2023 by Lemon
Store was great but we couldn’t really shop because the alarms kept going out and we had to leave multiple times
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December 2023 by Yara Silva
DO NOT GO HERE!! SEPHORA WORKER STOLE FROM ME!! yes. A Sephora worker stole from me and no one wanted to help me now I’m stuck paying to Sephora credit card. I originally went in with two Sephora gift cards October 30, 23 of $50 each. At the end of asking all my products worker asks if I would like to apply for the credit card, I thought Black Friday deals are around the corner why not so I said yes. She says my total is $112.72 and I handed my gift cards to the worker and explained they’re $50 each and how I can pay the remainder balance with cash. She said the remainder would go on the Sephora credit card and I would pay it when it’s due and I said cool she asked if I wanted to throw away the gift cards and I said yes because I thought she had scanned the gift cards already. I had to go back to change the product I got because it was incorrect. By the time I returned she was gone and another person checked me out. I explained to her as well about my gift cards and she understood then. I received the first payment in the mail for Sephora credit card before receiving the Sephora credit card lol how unbelievable. I went in and talked to the manager she was useless as hell, other workers were mugging me when all I wanted was to be freed from this but I just came to conclusion of having to pay it out of pocket because it’s really time consuming. I spent two weeks with phone reps and going in. I highly do not recommend this Sephora. I’d rather drive an hour before coming again. Not to mention they both offered the birthday gift and neither of them gave it to me lol. Happy birthday to me??
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October 2023 by Amari Bonhomme
Got my daughter's makeup for Homecoming done here. They did a great job, also worked quickly w/ a reschedule with the traffic downtown.
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October 2023 by Almira Rexhaj
Do not have your make up done here- unless you've never worn make up before. As someone who is actually good at make-up, I made an appointment for an event so it will save me some time. It was an absolute disaster. The make up didn't even start until 30 minutes later and the eyeliner made my eyes droopy. It was so bad and late that i had to storm out of there and fix the make up in my car. They didn't really know much about the skin symmetry and it was really disappointing.However, I have been at the Cherry Creek location before for facials and eyebrows and I was very satisfied with staff knowledge and creativity. Again- Don't get your make up done here unless you have absolutely no clue how to do make-up.
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October 2023 by Crystalle Guss
Ty was super helpful. This is one of the best stocked Sephora locations I've ever been to. This location is great for a shopping & lunch adventure.
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October 2023 by Denise Jordan
Lexie did a great job on my eye brows..friendly and professional
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September 2023 by Melissa Dubinsky
I am very excited to post this review. Lexi and Tyee were amazing! They made me feel so beautiful. I have been looking for the perfect colors for my face for many years and I am always disappointed when I get the wrong color. I came to Sephora on 16th Street Mall and they took such great care of me, I can't even! I used to be disappointed when I had to put on makeup before work, but now I am excited because I know it actually looks good. Thank you Sephora staff! I will definitely be back.
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August 2023 by Josseline Valdez
Extremely unsatisfied. Have never had any issues. I had a makeover/full face service for an event. Ive always gone to Sephora on Southlands but due to the location of my event, decided to go to this one. Appointment went well until I left. I had an itch but it wasn't until I got out if my car that I realized how swollen my eye was. I had to go to urgent care with a massive infection. I was told this was most likely to the dirty use of make up products. Still on antibiotics, I have a chalazion now due to the infection that im getting surgically removed. Ive called since this happened, left voicemails and have not gotten a call back. AWFUL and Disgusting experience.
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July 2023 by Courtney Anderson
Amazing place to get a makeover. Super friendly staff and made my stay in Denver!
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May 2023 by Ashlie Lozano
Worst customer service ever I called to ask about a product and the guy working around 7pm was very rude and not very helpful what so ever and because they were closing soon he cut me off mid sentence and hung up on me!!!!!!!!!
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May 2023 by chik
the staff is so friendly and ready to help! not the most stocked but thats aight!
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May 2023 by Nicholas L
Sarah helped me look at setting powder today, she is wonderful! She listened to my needs and skin concerns and helped me with a small sample of a few to try before I decide. THANK YOU SARAH AND TO THE WHOLE PAVILIONS SEPHORA STAFF!
