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April 2024 by Dillon Driscoll
Probably not the best shake shack to visit. I’d go to a different spot at the airport.
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April 2024 by Mason Damicis
Nice and friendly staff the burger I had was super good and the place was super
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April 2024 by Bryan Cross
For an airport burger place , it’s pretty good… say on the bar side.. service was good, just busy and people fighting for space at the bar. Did the trick , but not on the list of must visit again.
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March 2024 by Spencer Burton
DIA Shake Shack: Really the worst customer service of any restaurant I've ever been to. I go to this Shake Shack a couple times a year and it's always bad. Not sure what's going on with this one, as customer service at other DIA restaurants isn't this bad and non-DIA Shake Shack restaurants are generally above average. Probably needs a management change.
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March 2024 by Irene Batty
Denver Airport location: Burger was undercooked, fries were cold. I couldn't even finish anything but the root beer float. Halfway through my meal, bored kitchen staff started blaring hip hop/rap songs with rude lyrics (Solja Boy I believe). Staff standing around the kitchen vibing, no work done. Music way too loud, only one working was at the bar. Granted it was almost 9pm and quiet, but in that case, why were there at least 8 staff members including the bartender?
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March 2024 by Lyndal Byers
Extremely slow, quite expensive, and after waiting I had to run to catch my flight. Only after running to the far end of the terminal did I discover that they put fries in my bag, (the wrong fries mind you) and skipped the burger entirely. Almost 20 bucks for some lame fries.
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March 2024 by Juan Acosta
Very full lobbyFood not the best but good in a wayTo much grease my hamburgers bun was dripping with greaseCan use some help with order took about 25 min for food while other people got there food first before me
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March 2024 by Sashley Jarvis
No combo deals for Burger and fries. Got those for under $14 which is nice. My burger is medium well which disturbs me since I didn't ask for that. Otherwise it's very tasty and filling.Also nothing for young children.
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March 2024 by Jeffrey Mason
Boy let me tell ya this place is magical. I was stopping on a connecting cross country business trip from LaGuardia when I stopped to have a quick bite. I ran into the most amazing person ever in the line at this shake shack. We started talking and 3 years later we’re married with a little one on the way. Would’ve never imagined this was possible, thanks Shake Shack!!! Food was great too.
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March 2024 by Felicia Reedy
How hard is it to make some burgers and fries?
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February 2024 by Jonathan Garcia
The food is garbage and expensive even for airport food. How do you make food that is both burnt and soggy? The cashier couldn't care less about anything either. The bartender was nice though.Just go somewhere else and wait in line for McDonald's
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February 2024 by M Pav
Customer service is very poor. Didn't get a chance to try the food.
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February 2024 by Kellogg Brengel
Second floor of terminal B. Great breakfast and burgers.
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February 2024 by Rowan Kelly
Incredibly rude employees. Walked up and said hello, only to be stared at intensely for 5 seconds, no hello or hi what I can get you in response. Went ahead and ordered and not a single word was said by the employee, besides an annoyed ‘we’re out of shakes’. Was given my receipt and waited 30 mins for a lukewarm burger. The employees need an attitude adjustment, I doubt they’re not making decent money.
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February 2024 by Jay Rodrigues
Horrible experience, customer service at it's worst. Employees on their phones obviously paying patrons are not a priority. Was asked to tip before I received any service, so I have the benefit of the doubt and tipped. I received my order promptly but my burgers were dry, my shake was pulled from a freezer and it was so runny.....nothing is fresh. If you can and want a good experience just go to new York.