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January 2024 by Lucy A.
Extremely kind and accommodating staff. You do need to make an appointment but that's only so that the team can give you their full attention to address your needs. Kaeleigh and Jillian were both very helpful in showing us options and helping us decide what was right for us. They also carry lovely contemporary jewelry that's beautiful and difficult to find at older, predominantly male jewelers. Very impressed by the Diamond Reserve as they provide such attentive and exceptional customer service.
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October 2023 by Kelsey D.
For my 10-year wedding anniversary, I went to The Diamond Reserve and worked with Jillian. I designed a basic 3-stone ring. (for my 3 kids) I chose a diamond that was larger than I wanted to go but was trying to picture it in the setting. Jillian was only able to hold the diamond over my finger for me to get an idea. I was hesitant about the size but excited, and we moved forward. I received a 3D rendering and was warned it was extremely magnified (10x) of a small object, making the metal weight appear thicker than it is actually. (their words to me) So I assumed it would seem "softer" once I got the actual ring. I received the ring in the mail on October 7 and notified the store within an hour of seeing the final product. The ring is beautiful, but the center stone is too large. On their website, it states if you notify them within 7 days they can work with you. I was told since mine was a custom design it was as is. I was freaking out because this was an almost $8k purchase. They would not work with me at all. I even asked if they would take the center stone back so I could get a smaller one and they said no. I never asked for money back or anything. I am still shocked from a business perspective that they were not willing to do anything to help. They finally came back after 8 emails of saying no and essentially told me I could start over and get no money for what I already paid. 4 days later I went to Diamond Source Jewelers and the owner was surprised as well. He was able to cut out the center stone (The Diamond Reserve said that was not possible) and we are putting in a small stone. I highly recommend going to see Bruce at Diamond Source Jewelers for a seamless experience from start to finish. He genuinely wants his clients happy and works with them. Beyond grateful to him! Below is the picture of the ring with the stone that is too large for my taste. Once I get my ring back from The Diamond Source Jewelers I will post it as well.
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October 2023 by Hannah Gerlach
Kaeleigh is literally the best of the best. She is so helpful, informative, and makes everything so easy. I loved working with her and her team. I left the office absolutely confident that she and my fiance would pick the perfect ring and they did. Anyone I can recommend to her, I do. The Diamond Reserve team is the best and make the whole experience fun.
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October 2023 by Clark Martin
The Diamond Reserve made this process more enjoyable and informative than I could have imaged. I felt very comfortable and informed throughout the process of picking out the perfect ring. Kaeleigh was super helpful picking out the perfect engagement ring, and Perrin helping pick out both our wedding bands. I cannot recommend them enough!
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September 2023 by Caroline Cramer
Awesome experience all around working with Diamond Reserve. I was super happy with how my engagement ring turned out and they have always been quick to address questions/concerns (unfortunately my band had a small crack after I resized it but has been rectified expediently and at no cost to me). My partner has been complimented 1000x on her engagement ring, which Erin helped me expertly design. We came back to purchase our wedding bands and would recommend this team to anyone.
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September 2023 by Hana Comiso
My fiancé proposed to me with the perfect ring, even better than what I had imagined. He gave credit to Perrin and The Diamond Reserve for getting it just right. Our wedding rings appointment was just as smooth and wonderful. Many thanks!
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August 2023 by Robyn Kaneshiro
My fiancé and I have nothing but amazing things to say about The Diamond Reserve and our experience shopping here! Jillian has been amazing in helping to design/lead us through the ring selection process and we cannot be happier with the outcome of the 3 rings we’ve gotten here!!!
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August 2023 by Hannah Higginbotham
Kaeleigh and her team were nothing but amazing to work with! She walked my fiancé through the step by step process to create a custom engagement ring with stunning details and quality in mind. The ring was everything I envisioned and more. They also provide an intimate and thorough process to select your wedding bands. We’ve loved working with the Diamond Reserve team and would highly recommend to anyone in search of engagement rings, wedding bands or any additional jewelry pieces!
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August 2023 by Lynsey Smith
Every single member of The Diamond Reserve was wonderful (we worked with Jillian the most!) - was able to customize exactly what we wanted for our wedding and engagement bands. They were personable, listened to what what we wanted, and were able to walk us through every step of the process. If you are looking for an engagement, wedding, or other customized jewelry would highly recommend them! So happy we went with them for this important decision.
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August 2023 by palmer matthew
Jillian was incredibly helpful in creating for us the exact wedding band that my fiancee wanted. She was extremely professional, thorough and attentive to make sure that we got the design that we wanted. I used the Diamond Reserve for my fiancee's engagement ring as well and was super impressed and appreciative of Kaleigh's amazing service. Very happy that we went with The Diamond Reserve!
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July 2023 by Matthew S.
I enjoyed working with Perrin and Kaeleigh at TDR while exploring options for custom wedding bands for me and my fiancé. I found the shop to be professional, upscale, and secure. Perrin and Kaeleigh were knowledgeable, friendly, and communicative throughout the process. I highly recommend TDR for custom wedding band work.
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July 2023 by Lindsay H.
When my fiancé and I started looking at engagement rings, we found Diamond Reserve and instantly knew it was the right fit. Kaeleigh walked us through buying a diamond and helped my fiancé design my dream ring. Perrin helped us find the perfect wedding bands to match. I cannot recommend Diamond Reserve enough!
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June 2023 by Kate Howard
My husband and I couldn’t have been more delighted to get to work with the Diamond Reserve! Just over 3.5 yrs married, we realized that the original estate wedding set he’d purchased for me elsewhere (not in CO) was unsustainable—it’d given me skin rashes & the set was so ornate it’d become nonfunctional for daily wear. Jillian helped us carefully think through our options. We ultimately decided to start from scratch designing a brand new wedding set with the help of the DR. My husband and I couldn’t be happier with the final product. Jillian was *phenomenal* to work with, especially with her expert intuition regarding what were the best (and possible) options for us, not to mention her professionalism and genuine care at every step of the process. Thank you Jillian!!
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June 2023 by Emilee Ramseur
The Diamond Reserve is incredible! The whole experience of creating a custom engagement ring was better than I could have ever imagined and such a fun process. Kaeleigh went above and beyond to make our experience a great one and create the exact ring I was envisioning. I have nothing but great things to say about the Diamond Reserve and highly recommend them!
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June 2023 by L South
Working with the Diamond Reserve has been awesome! Kaeleigh was great to work with and made sure every step of the process was as seamless as possible. The team created a beautiful engagement ring for my fiancé and we have been recommending them to all of our friends searching for engagement rings!
