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May 2024 by Renzo Santistevan
As a former employee of TIAA, I can attest to the demanding nature of the call center work, but the management team was exceptional in their support of both clients and employees. However, upon transitioning to a salaried position, I encountered a significant shift in the company's treatment of its employees. During a period of mental health crisis and subsequent medical leave, I was pressured by a manager to return to work immediately or face termination. Despite my ongoing struggles with depression and anxiety, I complied and resumed my duties. Unfortunately, these challenges ultimately led to my termination in March2l 2023 due to my inability to meet certain performance metrics, including the requirement to be physically present in the office twice a week. This decision was particularly distressing as I had previously informed my superiors about my medical condition and the limitations imposed by my medication, which prevented me from driving and restricted my access to public transportation. Compounding these difficulties, I was also navigating a divorce during this period, which further exacerbated my mental health struggles. Regrettably, in April of 2023, I reached a point of crisis and attempted suicide. I am deeply grateful to the police and my family for their intervention and support during this challenging time. It is disheartening to reflect on the lack of empathy and support I experienced from TIAA during this vulnerable period of my life.
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March 2024 by Gordon Hammerle
I have had four or five advisers quit or be fired. My most recent one in Denver must be gone; his phone extension is disconnected. No response to my email. No notice from TIAA. Now nothing but a general toll-free number, and we all know how that goes.
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August 2023 by J. A.
Brokerage refusing to update statements to paperless for over 3 years.
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April 2023 by Mike Smith
They are holding up the processing on my annual annuity payments -- had to be corrected. The online system is screwed up and they "confirmed" it weeks later. Still had plenty of time to correct ahead of time and they said they did (false). Error: They could have reclaimed and sent them back out in a couple of business days. Company has been doing this for many, many years. Efforts to "expedite" or "escalate" just add more time to the process. I was in one of those rooms after a major system failure about 15 years ago -- a payment can only take so long to reprocess no matter how you are sending it out ("manually" or otherwise). At times, going back farther, they were just working very slow (intentionally). What is the problem? It has a very serious impact on teachers, account holders and their survivors.
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April 2023 by Silas A.
Great place to look if your looking to retire your business and it is a great place to get taxes done as well.
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April 2022 by Jimmy Bob
lies and fraud are a good way to put it as others say. they should be federally prosecuted. failure to provide any documents of interest and actual charges. If you have an account here make sure your accountant checks balances and go to court when they steal from you. because it WILL happen.
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November 2021 by R
Absolutely horrendous customer service. After spending 2 hours over multiple days trying to log in and getting irrational computer generated responses, waited >30 min on hold. Spoke with rep who's first question is, of course "Remember all those numbers you typed in to get put on hold? Tell them to me now." Such poor service!! I just want to log in my account online, and all she can say, is "I can take a payment, I can take a payment," but not help at all. Example of demise of customer respect in corporate culture. Do NOT EVER do business with TIAA!!!!!!!!!!!!!!
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October 2021 by Chris L.
I was an eye witness to watching Tim Sheldon, a Denver TIAA CFP CIMA, Portfolio Manager, SCREAM BLOODY MURDER at an innocent customer and level angry false accusations. The customer explained that it was Sheldon's own misunderstanding, apologized regardless, and he simply would not let up. I cannot stress enough how awful he was, thinking he would not be held accountable for his deplorable actions. This is all I can do. Several employees witnessed it and spoke to the customer about it and apologized on his behalf, even though they had nothing to do with the situation. I can guarantee you this is NOT someone you want to trust your hard earned precious finances with.
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January 2021 by Randy Young
Absolutely horrendous customer service. After spending 2 hours over multiple days trying to log in and getting irrational computer generated responses, waited >30 min on hold. Spoke with rep who's first question is, of course "Remember all those numbers you typed in to get put on hold? Tell them to me now." Such poor service!! I just want to log in my account online, and all she can say, is "I can take a payment, I can take a payment," but not help at all. Example of demise of customer respect in corporate culture. Do NOT EVER do business with TIAA!!!!!!!!!!!!!!
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September 2020 by Chris Burger
Incompetent
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July 2020 by Linda C.
Teresa Cobucci is very knowledgeable and helpful. She is great resource for retirement planning for those of us who are late starters.
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May 2020 by Jeff S.
I cannot stress how awful TIAA Bank services are since they bought Everbank. I was with Everbank for 10+ years issue-free. Once TIAA bought them it has been non-stop website issues. For about a month I could not transfer funds externally because the website was not working. Even now the system is split between old and new web pages and it is difficult to navigate. They fool you with high yield rates but service is terrible. You will be all right if parking your money for 6+ months but if you plan on doing real banking look elsewhere to save numerous frustrations. Just an awful bank!
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February 2018 by Jason R
Lies and fraud
