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January 2024 by Annah Richard
Had a great experience here today! The pick up was super easy and the owner was so nice and friendly. Not sure why there are any bad reviews!
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December 2023 by Sarah Miller
Awesome experience. It turns out all the 1 star reviews are from when this shop was being managed by someone else. The new manager took over 7 months ago. He was in his truck waiting when we arrived. Super organized and friendly. Don’t let the old reviews scare you!
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August 2023 by Aaron Smith
Like all other reviewers said, this place is not an actual functioning Uhaul rental location. It's just a vinyl banner hanging on the gate of a locked up, deserted parking lot.
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February 2023 by Haley Johnson
The other reviews said it all...
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February 2023 by Eric Orton
DO NOT USE. Absolutely sketchy. NO OFFICE. Could not contact anyone. We went to pick up and were so disturbed by area that we did not feel comfortable leaving our car parked there. Just rent from W. Alameda. This situation is unbelievably sketchy. It's baffling that Uhual allows this to be apart of their company. Lawsuit waiting to happen.
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February 2023 by John Zolman
This place is an absolute disaster. DO NOT USE if you actually need to rent a truck. I reserved a 10' truck from this location (140 S Elati St) on 5/3/22. Received my guarantee truck reservation and was set to pick it up at 2pm. Problem is, when I arrived via Uber, there is just a dirt lot (no office) that is chained up with the trucks behind the gate. There is a sign that says "...Call William as he is close by...". When I called, it went right to a robot voicemail and then his voicemail is full. Absolutely no chance to get a hold of the guy. I called back about 15 times over the next 30 minutes to no avail. Ultimately, I had to call Uhaul's main line and they got me an immediate reservation at the W Alameda location and that was great. All in all, this Elati location is junk and very poorly run. Uhaul needs to cut this dude from their lists of owners!
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February 2023 by Jacob Williams
This location has no office and the phone number is disconnected. I waited over an hour for my reservation in sub-zero temperatures and nobody ever met up with me.
