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August 2023 by Skyler S.
Arrived on time for my pickup, employee said I was late and they didn't have a truck for me. When they realized they were wrong they gave me the keys. Got all my furniture out on the curb and then notice a lock on the truck, I couldn't get into it. I call and am told they gave me the wrong truck and needed to swap them. Got to my location later than promised. I asked if I could get a discount for my inconvenience and he said absolutely at the time I checkout. Days later I go to return the truck and ask about my discount, the manager Devin says he won't give me one. I tell him I was promised one and he begins to yell at me in front of other customers. He said there was no reason for a discount, I was being ridiculous, it wasn't a big deal, and that if I tried to contact customer support for a discount it would just go back to him and his authority. I left, upset and called customer support to report it. I made it clear that the confrontation happened with the manager and they said someone would be giving me a call to resolve it. I get a call FROM DEVIN minutes later, where he continues to harass me and tell me he told me it would just get back to him and I still wouldn't get a discount. I hung up outraged and called support again who finally resolved it. For Devin to think it was appropriate to yell at me in the first place and then be the one to call to resolve this when he was the problem is unbelievable to me. Avoid this location at all costs.
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June 2023 by Justin M.
I called to pick up a trailer and I'll admit I picked it up after they stop accepting pick ups, but when I got in the store the clerk was standing outside cussing up a storm and when he came in the store there were 4 customers around 15 minutes to close and he had something rude to say to each person basically rushing them on. Israel was the rudest employee I've ever encountered anywhere
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April 2023 by John Yacovetta
Easier than other experiences with U-Haul, only took a couple minutes to check in and the guy helping me took care of the rest.
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February 2023 by Luke Hinshelwood
WARNING - do not reserve with this U Hual. They will not honor your reservation and will be extremely rude to you when you try and pickup your reservation that they have already given away.
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February 2023 by Baozhai Huang
It is good.
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February 2023 by Viruth Cheng
Do not get a Uhaul from these guys.
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January 2023 by Bryson P.
Great experience. Everyone was helpful and informative, especially Sami. We will use Uhaul next time just because of her.
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July 2022 by Jen S.
Vehicle was clean and I got the van I needed. Don't expect anyone to help you, though.
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May 2022 by Patricia R.
If I could give zero stars I would. Their scheduling sucks. I reserved a truck a month ago. my moving date is tomorrow and they are still trying to find me a location to pick up this truck at?! I have people scheduled to help me move and they can't assure me a time or a location until the day I am scheduled for pick up?! So unprofessional, I will go with penske next time.
