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March 2025 by Albert Keam
I had one of the best U-Haul experiences at this location! The customer service was fantastic—quick, easy, and super helpful. Melvin assisted me that day, and he was friendly, professional, and made the whole process smooth. Moving can be stressful, but this team made it hassle-free. Highly recommend this U-Haul location!
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February 2025 by Kathleen Merrill
We came from Fort Collins and didn't realize Denver had gotten dumped with over a foot of snow the night before. I so wish I would have caught the name of the man who helped us that morning (the only person there, 9am, Broadway Rentals,1601 S Broadway in Denver--contract #24247601), because he was amazing. He was not only positive and kind at the desk, but went the extra mile to help us navigate hooking the trailer up in the snow that he had shoveled out before we arrived early that morning. Once hooked up, he had us pull forward so he could sweep all the snow off the trailer, which was not a small feat considering the amount of snow. He was incredibly nice throughout the entire transaction and got us on our way without issue. We talked about how nice he was for ten minutes. Renting a trailer is typically for an annoying task--moving something--which can be an entire day of eye rolls or arguing. His kindness started our day off with such positivity that we simply couldn't be annoyed by any annoyances that popped up. That kind of customer service makes a difference, and in this ridiculous world we're living in right now, we just need more people like him.
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February 2025 by Jo S
Great location. The customer service is excellent!
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February 2025 by Pam Gibson
The customer service was amazing and very professional. I received my truck order promptly and was even provided some much needed moving advise. This was the BEST service experience I have had with U-Haul.
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January 2025 by Allan Yukfu
Scott was awesome and went above and beyond to really help make my rental a smooth process. Not an easy task when the move falls on Christmas Eve!
Thank you again for your assistance!
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December 2024 by Jake Fulmer
I’ve rented a U-Haul from this location twice in the past two weeks. It’s a family-run operation attached to a local car dealership. Yesterday, I arrived early after confirming via iMessage with the gentleman who runs the place—unfortunately, I didn’t catch his name.
When I got there, he was showing a car to a potential buyer, so I headed to the U-Haul office. At first, there was just one other party waiting, but soon, four more groups showed up. A kind woman, with a little boy happily running circles around her, let us all know her husband was finishing up with a customer. Despite the chaos, she jumped in to check everyone in while managing her lively little boy, who walked around like he owned the place. And, honestly, he did—it was clear this was a true family business through and through.
Not long after, her husband rushed in to take over, but watching her multitask with patience and grace was a moment that stuck with me. These hardworking Americans, doing it all with a smile, are what drive this country.
When I’m ready to purchase my next car, I’ll be calling them first to see if they can source it for me.
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December 2024 by Stephanie McGuire
Excellent customer service! I make sure to only use this location because of the great customer service and ease of the whole process. It's always a nice, quick experience.
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November 2024 by Tiffany L
Another (my 2nd favorite) location that I’ve ever rented from so far!!! GREAT Experience! And mainly due to your worker that you have working there. (Fall 2024.) Stellar! Thank You so much. Again, us customers REALLY appreciate it! Would most definitely recommend above all others.
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November 2024 by Marie G
Fantastic service. Great use of technology for pre check in, reminders and electronic receipt. I was in/out in less than 5 mins. Van was clean, new and my service rep was so helpful. I definitely recommend.
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November 2024 by Christine Freeman
I have rented at this location twice, it is a quick and easy process. They provide clean, well maintained vehicles with a large selection and the customer service is above and beyond excellent!
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October 2024 by Clairessa Chaput
The person that helped me at the desk was so personable and helpful.
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September 2024 by Kyle Sage-Clontz
Fast and friendly service, easy check-in/out procedures, flexible drop-off options, and clean, well-maintained trucks. I've used them twice and would definitely go there again.
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August 2024 by Ryan Tangney
I've called 10 over 3 days with no answer. Scheduling phone number always gives busy tone
No response to my voicemail. Does anyone work here?
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August 2024 by J
I put gas back in the vehicle and can prove it with the credit card that I used to rent the van. Since your location decided to screw me on the gas money, I'm disputing the charge with my bank and you'll be on record for trying to rob a customer for gas. I'm not going to call you or fight with you about it, I'm just going straight to my bank. You can cancel the charge or not, but it's getting disputed and I'm reporting your business to my bank for fraud.
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August 2024 by Os Breck
Super helpful / fast
