-
February 2024 by vickey ward
We were visiting from Oklahoma and needed a last minute trailer rental to carry home a couch that was give to us by family. This was the only place that had one available immediately. Parker was the young man that helped us. His customer service skills were on point. Friendly, knowledgeable and helpful. We realized our brake lights were not working so we had no light for the trailer. He gave us a couple fuses and showed us how to hardware the trailer lights. Thank you Parker! We made it home to OK with no issues! ?
-
February 2024 by RETOUCHER
Terrible employee, check the surveillance cameras from 3:00 to 3:15. Individuals like this shouldn't work with people at all; it's just rude behavior. The office worker rudely cut me off on the road, violating traffic rules – disgusting behavior.
-
January 2024 by Kenny Dwayne Green
These guys are the best!
-
December 2023 by Carol Madden-Hall
The storages leak water, & the manager does nothing for your insurance clames, I've waited for over a year for something anything to be done, they don't respond to calls,emails nor texts. A form was filed out for claims & they don't do anything.This phycility is not a good place to store anything.
-
December 2023 by taylor gump
Just wanted to say Lee is amazing customer service and he was thorough swift and respectful and great service really appreciated his help and looking out for the rental I got this past weekend and service he helped me with give him a raise he’s great 5 stars for customer service
-
October 2023 by Alec Gildner
Always easy to get propane refilled. Kinda small parking lot so a big RV would be difficult to maneuver.
-
October 2023 by josh buckman
I went here because they normally have tons of trailers stock but today I was sent to the Commerce City location at 4800 Colorado boulevard because Priscilla told me that there was none available at this branch and it was either Westminster or the Commerce City location that I needed to go to. When I got to the Commerce City location, they asked why she sent me over here because there were 4 available trailers there with no reservations on them. Both employees at the Commerce city location are awesome, but Priscilla on York, do your job and get off of that chair to hook up a trailer. Must be nice to be paid to do nothing.
-
October 2023 by Goupu Touthang
My first time having a storage and it couldn't have been worse. The gate key didn't work for me and had to be re-entered multiple times in the computer only to be told later that there was an IT issue. Then the staff screwed up with my unit and assigned me one that had a customer already occupied. I was then re-assigned to another unit by this incompetent staff member that had some paint supplies in there already which I thought nothing of it so I moved all my stuff inside. I was then told the next day that because it was not empty, I would have to be re-assigned to another unit for the third time and the best part was that I would not be getting any help to move these heavy items. The manager and I had a screaming match about this only to be told that it had already happened and nothing else can be done. So I had to move all my heavy stuff by myself to a unit that was finally checked to be empty. I was then charged for the time that was in the second unit as well instead of when the third unit started. The staff was terrible and the manager didn't do his job. I was glad to have moved out from this place. If I could give lower than 1 star, I would. The kicker is that my gate pass and card never worked the entire time.
-
October 2023 by NIck Smiley
Do not rent from this location save your money. They will try their very hardest to scam money out of you. Some shady stuff going on here. They tried charging me double after getting a receipt for the amount paid.
-
September 2023 by Taylor W.
Absolutely incompetent. Unable to get a trailer and truck in the same location over four days. Unaware of their own operating hours. Who is doing fleet management for this company? How can they be so grossly awful at their job? Do not store things with uhaul it is not worth the frustration or time.
-
September 2023 by ricky nunez
Worse U-Haul experience I’ve ever had. I’ve been here three times. The first time the GM snapped at me because I asked if he wanted my license or the person towing the trailer. Then today my phone wasn’t loading when I tried to close my rental out and he told me he’d take care of it and I was good to go. Then I recieve a call asking why I’m running late!Then they said he said never talked to me and that the trailer wasn’t there. I had to gather my kids and race down there before they closed (of course the trailer is in the spot I left it) hopefully I don’t get charged extra
-
August 2023 by Steve Gaddy
Ordered several to-go boxes. A computer issue (not the fault of the facility) caused the boxes to be rented to someone earlier in the day. Paul went above and beyond to reach out to another nearby location to find the needed boxes, made sure the reservation was moved and all was taken care of while I drove to the nearby facility, and called me twice to keep me updated. Excellent customer service!
-
August 2023 by Shawn Hill
I had to come all the way back to get key for back of truck lock that they forgot to give me made me late for my new move in and then I was charged for those miles that were your fault wow never had customer service this bad anywhere. Worst customer service ever
-
August 2023 by Amy Hall
Terrible experience with rude employees. Had two reservations canceled even though they were "guaranteed". Alexis, the scheduling manager, was beyond rude and offered no solutions. Do yourself a favor, avoid using Uhaul of Denver/Northern Colorado.
-
June 2023 by David S.
Highly unprofessional, lacking skills and abilities to offer decent customer service.
