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January 2024 by Tyler C.
I recently had a very disappointing experience at Ultra Design Center. I purchased a $3,000 light fixture, assisted by Jeff Leese, and was not informed at the time of purchase that it was a final sale item. The lack of clear communication became evident when I tried to return the fixture, only to be told that it was non-returnable - a policy that was never mentioned beforehand. This experience has been frustrating and costly, as I am now stuck with an expensive item that does not meet my needs. The communication was subpar, and I feel that important information was withheld during the sales process. Based on this experience, I cannot recommend Ultra Design Center. It's crucial for customers to be fully informed about such significant policies, especially when it involves high-value items.
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December 2023 by Jan Neiges
Bonnie at Ultra Design has been an excellant rep, she knows a lot about plumbing and generates quotes quickly and is proactive, calling me to remind me when product is due in.
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November 2023 by Jan N.
I have been working with Bonnie Lyons and she has been in this industry for a long time and is extremely knowledgeable with product and very patient with my Clients. She generates quotes very quickly and is proactive, I never have to ask her..."when is that product coming in?" I consider Bonnie as part of my team.
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August 2023 by Bill K.
The person we worked with, Lauren Payalaskas never got back to us. Each and every time we had to reach out to her in order to get a matter resolved. It was so stressful. All she had to do was FOLLOW UP. She never reached out on her own. She never picks up, you get her voicemail. Out of town, in a meeting. This was the second person in sales to do that to us. Products are beautiful but they are certainly not the only game in town. We will NEVER go to Ultra Design Center again. The Denver Design Center has the same products and more.
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March 2023 by Ira W.
My wife and I were doing a bathroom remodel in Illinois and found ourselves spending some time in Denver. We decided to look for a showroom in Denver in order to see first-hand as many fixtures, sinks and bathroom items as we could. We stopped into the Ultra Design Center and Lauren helped us. We were honest about the project being 1,000 miles away, but Lauren was eager to assist us in our search for the perfect items. She was pleasant, knowledgeable, helpful and detail oriented. She answered all of our questions and did research before making recommendations for specific items. We decided that her help was so good and their selection so complete that we would give our business to Ultra despite it being in Denver and not back in our hometown. When we were given their offer, we found their prices were below the lowest prices we had found on the internet for the exact same items! Win, Win! We highly recommend Ultra Design Center and Lauren.
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February 2023 by Joyce Thielen
We have just re-modeled 3 bathrooms. Travis Bland at Ultra Design Center in Denver helped us pick out the perfect pieces to complete all the bathrooms. After listening to our personal preferences, he showed us a selection of items from sinks and faucets to shower heads and handles to a "soak your whole body" bathtub! We love the new look in our home. Also, we received customer service after the project as we explored other changes we might like in our home. Travis has responded in a timely manner and with great suggestions. We could not be happier. Travis will definitely hear from us for our next project!
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January 2023 by Katie Heppe
Travis at Ultra Design Center was fantastic. We highly recommend contacting him and scheduling an appointment asap. On our first visit, he helped narrow our search of bathroom fixtures to the perfect selections, taking into account style, finish, quality, and cost. He has extensive knowledge of the many product lines.He was responsive and thorough with all of our questions and changes. When we ran into a renovation mistake that was not his doing, he was willing to take the time to help us problem solve a solution that very day.We were very happy with Ultra Design Center but especially Travis!
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November 2022 by A S.
Travis Bland @Ultra Design is outstanding to work with!! He is conscientious, thorough, responsive, attentive & provides exceptional service!! We needed help a few years after our construction was complete and Travis remembered us and was excellent in providing guidance and was equally exceptional during our initial construction phase. Highly recommend Travis Bland!!
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August 2022 by Ilse P.
I had an appointment with Lauren at 2 p.m. I showed up early as I usually do and found out she had me down for noon so, since I was not there, she went to lunch. I could not have made an appointment for noon as I had a previous appointment that day. I took some time to check things out on my own (don't expect for anyone to even speak to you much less help in any way) and left her a sticky note (it was the only piece of paper offered to me) saying perhaps we could talk on the phone. I am appalled to say I never received a call. EVEN if it had been my mistake or a misunderstanding, I AM/WAS THE CLIENT and in the 25 years of customer service I had, it would have been up to her to reach out to me. I am happy to say the next day I met with Art at The Showroom at Rampart Supply and found what I was looking for. Art was very nice and knowledgeable and the items were delivered as promised.
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August 2022 by james andrews
I can't say enough regarding Ultra Design's customer service.This was regarding an online purchase.They have been exceedingly responsive to my emails, really proactive in addressing my particular situation and took care of the problem, at some extra expence to them, in a way that saved the day for me.Thank you Ultra. You have a customer for life.
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January 2022 by Bette Rossen
My husband and I were so pleased with our recent visit to Ultra….. the wide range of choices, a beautiful well organized showroom, and most important, a very knowledgeable thoughtful consultant named Lauren Paulaskas. She listened, ask a lot of questions, and helped us select some great bathroom fixtures. We recommend her; she’s the best,
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June 2021 by Fiona Arnold
They are our go to. Years after the fact if we have any issues with an item Travis is super responsive and helps us solve it with a new part or replacement.
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September 2020 by Wendy Nightingale
Great selection and the best service in town. Thank you Travis!We found Ultra through the builder that was remodeling our home.From the beginning, the experience was great. Their new showroom is spectacular. Travis was our contact; he is so knowledgeable and helpful.Our remodeling is finished, but if we need anything, we go straight to Ultra for any hardware or fixture we may need. Travis is a phone call or an email away. Service is fast and efficient; I would definitely recommend them.
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September 2020 by Steve M.
I tried Lowe's, Home Depot, and shopping online (like Wayfair and Overstock.com ). I wasn't finding modern contemporary items. Most of them were traditional (even COLONIAL) style which... aren't we done with that yet?!?! 250 years later? Anyway, I kept googling and binging and was not able to find a local showroom for plumbing supplies and fixtures. The searches were filled with ads for places in New Jersey or Wisconsin. Finally, I found Ultra Design Center buried on page 2 or 3 on my fifth attempt. I visited them immediately and am so glad I did. They offer a range of european and some american offerings that cost a little more than Lowe's, but with a huge selection, and cleaner, smarter designs. Stuff that Lowe's might carry in 5-10 years. The prices are 20% higher, but well worth it imo, because most of the choices from the big box stores were made in china. Bring your contractor or your plumber's business card to receive their contractor's discount. After receiving that discount my prices compared favorably with anything I found online. My salesperson Kris, helped me choose each and every item I needed to remodel two bathrooms. She was super helpful. It took two appointments to complete. This was during covid. The shipping is supposed to take 3-5 weeks, so shop early.
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May 2020 by Michael
Kim Goulin was exceptional. Despite it being the end of the day, she got us what we were looking for (at a price that worked with our budget) and did it all while exemplifying the best attitude I've experienced since this whole COVID thing happened.
