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January 2024 by Elijah Martinez
Thank you to the staff at Urban Auto Care for always setting the precedent of how auto repairs should be. After having my car serviced at two separate Urbans, the quality of the repairs, the customer service, and the efficiency was beyond my expectations.
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January 2024 by Molly Roach
Zach and the entire staff were super friendly and helpful - and more importantly - honesty and upfront. Our car had quite an issue and instead of them trying to figure it out and charging us a ton, they gave us their best recommendation on where to take our car and I appreciated their transparency.
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December 2023 by Tiff Loe
Here is the reason for my 2 star review:Car: 2006 Kia Sorrento about 140,000miPros:Initial appointment (8/2/2023) paid $150+ for diagnostic. It was great. I liked the detailed report. Scheduled an appointment for them to do top priority items. Took car in on (8/17/2023). All was well. They were pretty nice. Took vehicle back in check engine light was on and got a/c diagnosed and fixed (9/11/2023) diagnostic charge for check engine $150+ CO2 sensor problem said it wouldn’t be worth fixing.Events that caused 2 star review.Cons:Charged too many times for diagnostic over a short amount of time. Prices are a bit inflated (I mean I get it, kind of-small shop, have to balance out overhead/profit we all have to eat-and it’s a business).Made an appointment (9/26/2023) because car started making a crazy sound. Charged $87 for diagnostic. Said they had to adjust a belt.10/5-oil was leaking from somewhere was told I would have to pay another diagnostic fee! Also belt noise came back. I scheduled appointments, but canceled because I explained to them I shouldn’t have to keep paying diagnostic fees. They over explained that different problem different diagnostic. I explained to them they were the only ones that had touched the car so I just wasn’t understanding why another charge would be coming-they had to diagnose the leak they said.I traced the leak myself-there is a small hole like thumbtack size in the power steering rack. This was not there in the initial diagnostic or in any of the other diagnostic they did. And the noise was from the power steering pump.It’s great and all that they have a 4 year 40,000 mile warranty, but won’t do me any good because I’m not going back.
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December 2023 by Lauren Nelson
I truly could not recommend a place more! These guys really go above and beyond. They are kind and have excellent customer service. They will always take the time to help you out. So thankful that I found them as my forever auto shop!!
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December 2023 by Mike Maggs
Zack was super helpful. The staff was understanding of my situation and gave me time to figure out a tow from the lot. Will definitely be using urban for my future vehicle.
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December 2023 by Heidi Acell
Do not recommend. They wanted to charge me $1,100 for a power steering leak that I ended up getting fixed at a different shop for $300. Either they were trying to rip me off or were not as knowledgeable about how to fix it.
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November 2023 by Kate Magoon
Urban Autocare always provides great service and fair pricing. They are honest about what work needs doing vs what isn’t necessary and they never push to upsell or sneak any extra charges in there. A great mechanic shop, happy to give them my business!Services: Auto battery replacement
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November 2023 by Clarke Kappmeyer
Quickly diagnosed and resolved my issue. Something that 2 other shops were not able to do. Great customer service. Will bring all my vehicles there.
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October 2023 by Tom B.
Very helpful, timely and quality work. Highly recommend. Visiting from out-of-town. Urban Autocare came to our rescue. Thank you!
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October 2023 by Brooke Eaton
I’ve finally found an auto shop I love! When I reached out, they were quick to respond. TJ helped me when I brought my car in and he treated me with respect and took the time to look over my car with me. He never tried to upsell me on maintenance I didn’t need. TJ really went above and beyond to answer my questions and make sure I understood and was comfortable with all my service options. They provided a Lyft for me to get home, which I wasn’t expecting and makes it so easy to use them in the future. They did a great job with my repairs and maintenance at a reasonable price.Services: Tires
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September 2023 by Lo Jo
Urban Auto is always kind and transparent and extremely helpful! I have been here a few times and always keep coming back due to great service!Services: Auto A/C recharge
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September 2023 by Hayden Hess
The open and sincere communication from staff was excellent. They charged me less than what I agreed upon to pay after a diagnostic. I almost died and went to autocare heaven! A simple click in the gas cap did the trick.
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August 2023 by Amanda St. Clair
This is a great place to get everything with your car fixed. I had a ton of issues with my car and they made the process easy! I usually dread getting anything fixed with my car, but everyone who I met was super friendly, and they got my car finished the same day. I’ll definitely be coming back here for oil changes regularly, and any other issues that come up.Services: Transmission
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August 2023 by H Winner
I’ve been super happy with my experiences at Urban Autocare. Love how detailed they are when going over the work they’ve completed as well as work they suggest to do in the future. Have never felt pressured to something that I didn’t want to do. During my most recent visit to the location off of Evans, Ryan provided excellent customer service, very professional & friendly. Highly recommend!
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August 2023 by Helena Chavez
Highly recommend! The staff was really friendly and even had treats on hand for my puppy, Wally, when we came in to drop off the car. I found them by chance when i got a flat tire nearby. they had my car ready to go in just a few hours and their pricing was also very reasonable. I would go out of my way to go back here
