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March 2024 by Ceri Richards
Just went to the store looking to spend $12K -15K on lights for our new house. Not one sales person approached us and when we asked a consultant she was dismissive and had no time to help us!! Obviously should have got more dressed up.
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March 2024 by T T
Great selection, but the salespeople always mess up my order or it never comes in. Hard to keep projects on track.
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February 2024 by Kim Bane
Absolutely HORRIBLE experience in the Will Call area. The “gentleman” who was behind the counter had absolutely no interest in even hearing our question or helping us. He was rude from the second we tried to ask a question and we ended up leaving. We did call and reported our concern to a manager. There are a lot of options for lighting help in the metro area. I would avoid Urban Lights.
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January 2024 by Kyle Bettencourt
My wife and I purchased a new home and were referred by our builder to Urban Lights. We shopped around at a few other lighting places as well, but nothing came close to the customer service and experience we received from Jennifer Crisp. Jennifer Crisp was extremely knowledgeable, took time to hear what my wife and I were looking for and walked us through the showroom at Urban Lights. Jennifer showed us various lights and ideas and they were exactly what we were looking for. Jennifer took what seemed like an overwhelming experience when we entered the showroom and made it easy and enjoyable. I would highly recommend asking for Jennifer Crisp when going to Urban Lights !
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January 2024 by Bob Anderson
Kiana was wonderful, she took time to show me around and I ended up purchasing a light for master bathroomI would recommend them
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November 2023 by Paige Nichol
I recently had the pleasure of working with Jess from Urban Lights, and I must say, she was absolutely fantastic! My mom and I were completely clueless when it came to choosing lights for my home. We didn't have any specific style in mind, and we were feeling a bit overwhelmed by the vast options available.However, Jess came to our rescue and turned our chaotic shopping experience into a smooth and efficient process. She patiently listened to our preferences, asked insightful questions, and quickly grasped our taste and requirements. With her vast knowledge and creative expertise, she guided us through the entire selection of lights, ensuring that we found exactly what we needed.What impressed me the most about Jess was her ability to understand our vague ideas and transform them into a coherent vision. She effortlessly navigated through the store, suggesting various styles, designs, and lighting concepts that perfectly matched our taste. Her friendly and approachable demeanor made us feel comfortable throughout the entire process, and we truly appreciated her patience and willingness to go above and beyond to meet our needs.In just 2 hours, Jess managed to transform our scattered thoughts into a well-defined lighting plan. She provided us with valuable advice on placement, brightness, and even energy efficiency, ensuring that we made informed decisions. Thanks to her efficiency and expertise, we left Urban Lights feeling confident and excited about our choice in lighting.I highly recommend working with Jess from Urban Lights if you're in need of guidance and expertise when it comes to lighting. Her combination of creativity, intelligence, and friendliness is truly a winning formula. She turned our confusing and directionless shopping trip into an enjoyable and successful experience. Thank you, Jess, for your exceptional service!
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November 2023 by Nikolai Mannsfeld
Get ready to see a ton of lights in this place. This place has a ton of various lights related to your style of lighting indoors and outdoors with great staff. We picked up a light here and the will call staff were great and easy to deal with. We have been here in the past and it has been a great experience with the team. Highly recommend this place for lighting!
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September 2023 by Inge Sidel
We worked with Karin Bruce who was absolutely wonderful! She had creative ideas for several rooms we were looking to update. We will be heading back for more lights for other rooms. Thank you Karin!
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August 2023 by tommyv1972
Yes this place does have a great selection, thats why I shop here. However the customer service is awful, and its hard to buy anything in store without trying to deal with someone...if you can find anyone. I have been in several times and actually have spent thousands in here.I was in on Sunday, the greeter obviously too busy doing her nails to say anything at all, coincidentally she didn't say anything when leaving either, but her nails were done. I was on a mission going in for one thing, I looked online prior to going in, the thing I wanted was in stock, actually there were several different styles and models all in stock. I stood at the main customer service desk for a few minutes. I watched as one lady regretfully sat her energy drink down and slid off her stool and said "Do you need something?" I told her what I was looking for. "No, we don't have that." Stunned I asked again, are you sure? Yea we don't have that. So I pulled it up on my phone and scrolled down the list of them all in stock. Still, we don't have those. Thanks for nothing. Online is the only way to buy anything from this place.Avoid going in at all costs!
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August 2023 by Byron Daniels
When my Salesperson, Rhonda Schmitt, asked if she could assist me, I had Idea how fortunate I was to be asked that question. I was getting anxious because this was my third visit to a lighting store for this home renovation project, and so far nothing had really struck me beyond just an, "Okay". My decorator and I had brought pictures and measurements of where I wanted these ten fixtures but Rhonda made the difference. Her combination of architectural training and years of experience in knowing her products created a "Mind Meld" in quickly selecting ten beautiful and high quality products. Later, when manufacturer's issues created split shipments from them, she quickly sorted through missing shades and got them to the site in a timely manner. Thank you for creating the desired tones in my home.
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July 2023 by Bette Rossen
Among several light fixtures we ordered for a new build, one of a pair of sconces seemed defective, even after asking the electrician to re-install it. After a few months when my husband tired of jiggling the switch to get it on, I talked with Veronica in customer service. She responded immediately, asked us to take a few steps requested by the manufacturer and when that didn’t solve the problem, she sought a replacement. Throughout the process, she communicated effectively, didn’t overpromise, and finally secured a replacement and arranged for no cost return of the defective one. the fact that we live out of state made no difference. In short, over the top customer service that would lead me to purchase from Urban Lights again.
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June 2023 by KC Pope
Amy was very helpful. They have so many beautiful light fixtures for all styles and price ranges
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June 2023 by Jodi k (Jojo K)
We were directed to the customer service desk by a friendly greeter. It should be called the NO customer service desk. We approached the only employee who was not busy with other customers. She was on the computer and briefly glanced up. After standing in front of her for five minutes, we finally asked for help. She was so annoyed and irritated that it was actually awkward....maybe we didn't look like serious buyers? We left and went straight to Galleria Lighting and purchased four beautiful lights from a helpful and friendly associate. As Julia Roberts said in Pretty Woman....big mistake. On the upside, the store has beautiful fixtures.
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May 2023 by Jango Jingo
I purchased a set of pendant lights for $200. I read about the 25% restocking charge when returning "special orders". I was not aware my order was a "special" item and there was no "special" indication on the website. When I spoke with the sales person she said that most of their orders are "special". Consequently, I was required to pay a $49 restocking fee as well as a $75 FedEx charge. So I gave Urban Lights $200….returned the lights…and will end up with only $76 of my original total cost including shipping. This kind of customer treatment is why everyone turns to Amazon
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April 2023 by Kelly Spear
Michael and Rhonda were the most amazing people to work with! My husband is ann electrical engineer and had very technical questions to be answered. These two were patient, extremely knowledgeable, helpful with tricky designs, & we felt like they cared for us as the customer. Urban lights has everything you could ever wish for. I usually dread tasks like this because I don’t want to deal with annoying salesmen, but this place/people completely blew my expectations out of the water. Couldn’t have been a better experience! Very very grateful and so excited to see our dream house come to life! Lighting is everything!! Thank you Urban Lights, Rhonda, & Michael!!
