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June 2024 by Nancy Carballo
I have my business account and Personal account and I have not had a bad experience . The staff is very nice . I work with Alex and he is a pleasure to work with always willing to help
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May 2024 by David Peña
They closed my bank account 3 days after opening one. garbage
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April 2024 by osegera Valencia
shit service
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April 2024 by Sage
I unfortunately had the luck today to walk into this disgruntled bank. I had business here due to me receiving a check that was through u.s. bank from a company I had dealings with. The check was moderately substantial at around $7,000. Immediately when I approached the teller she was rude and seemed upset with me being there. She proceeded to attempt to tell me how since I'm not a member she couldn't give me more that $5,000. In here upset rambling I didn't fully understand what she was saying. I asked a few questions because she made it seem like I could receive the 5,000 but not the full amount. Overall, this woman had zero people skills. I went and called my bank to see what they could do for me and see if I could get away without having a hold on the money, but that wasn't possible. When I went back into u.s. bank I spoke with a different teller and the one that I previously spoke with came up again and was completely short and rude with me and they all were looking at me like I was stupid. Yet, they couldn't even explain themselves properly.
So I left that bank and called another u.s. bank in Lakewood and told them of my encounter and explained my story the same way I originally explained it and the guy on the phone had no problems accommodating me. I showed up to that branch a half hour later and the teller there gave me my full $7,000 no questions asked and did so professionally. They will get five stars and this federal location will continue down the path to one star. After I got my money I called the federal location to tell them how rude they were and the guy on the phone straight up hung up on me. I wasn't yelling and the whole time was not being rude myself. Thanks for nothing and making an already difficult day and week even harder for me. If you don't like your job go somewhere else.
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November 2023 by Bethany Gaunt
This review is for the Bank in its entirety, not just the local branch. I’ve banked with US for about 3 years. This was the worst banking experience I’ve had since 2010s Wells Fargo. It takes at LEAST an hour for phone help (that’s if you get someone helpful). The app either crashes all the time or it’s being updated, so you can’t use it. Yesterday I found my card was canceled with no warning even though I most definitely have sufficient funds. I’m pulling everything out of this wretched bank tomorrow. Save yourself the stress and skip US Bank
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November 2023 by Cecilia Alexander
I spoke with the branch manager concerning my issue and it was very apparent that they did not want to address my concerns. I don't know if I've ever heard so many sighs, lip smacks or ughs in a call during my lifetime. The issue was simple. There was a hold on my deposit. I've had before with other banks when I've had a new deposit. I asked if the hold could be released but the manager said no. Not only did they say no, they said they would call "the back room" to get my hold lifter but that she would only call after I hung up. Was my hold lifted? No. Did the manager ever call back? No. They wanted me off the phone. Horrible service.
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September 2023 by Jose Barragan
I was seriously concerned about my safety I withdraw $10,000 and they counted it in front of everyone, to a point where I called the wife to be ready with her gun just in case they tried to rob me outside, I was concerned for my safety since every one knew how much I cashed out
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September 2023 by Javier Barcenas-Torres
Worst customer service went through drive thru and took the longest time also the teller was super rude
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June 2023 by Mimi G
Tellers don’t understand how to depots it checks drafted by its own bank. You need to explain them how to process transaction.
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April 2023 by Luis Espejo
Truly the worst bank I’ve ever had. Go anywhere but here. They do not care for their customers
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February 2023 by Jason Maes
The worst bank to deal with. They hold your money hostage for weeks like they’re not the ones robbing you of hidden fees meanwhile using your account balance as leverage to lend at high rates of interest. It seems like attitude is the only thing these people have, never an answer or available funds. The money has been taken from my customer’s bank account so why are you holding my money hostage for 10 days.
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January 2023 by Dani Hull
Never sign up for a u.s. bank account, never do business with them, never expect anything to get done if you do do business with them, expect to lose a lot of money if you do business with them oh, do not expect helpful service from u.s. Bank. Do not expect US Bank to have hours that are accommodating to the average adult, do not expect to be able to get your money if they are not open. Do not expect good things from u.s. Bank, do not use u.s. Bank
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January 2023 by Charles Folsom
Get treated like the enemy when doing business with a female employee. While I was conversating and opening a account with female employee, another employee kept asking her "Are you alright?"
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November 2022 by Superb Hilite
Came in to make a deposit and some other stuff. The teller gave me an attitude for some reasons. Not only today, I talked to a banker at another time and she also had an attitude. Thinking of closing my account and switch over other banks. Worst customers service!!!
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November 2022 by Steven Mitchell
2 stars is the best I can do. The employees there are nice people, but US Bank was just a terrible experience as someone trying to open small business checking accounts and apply for business credit cards. If you want a stellar business banking experience, go to KeyBank on Broadway and talk to Esteban - that guy's a rock star.US Bank treats you like you're a toddler and only allows you to deposit $500 daily or $1,000 per week into checking accounts and when I applied for business CC, they gave me a limit of $3K (not sure if this is a joke or an insult) when I have stellar credit and personal CCs with super high limits. In addition, when I asked an employee to call for a credit limit increase, it took them 6 days to pick up the phone for 2 minutes and that was after I had already emailed, called, and visited the branch in person to get a resolve the issue before they even bothered to lift a finger. So much for being a a valued customer.
