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April 2024 by Rachel M.
Website allows you to register for vaccinations, spend forever inputting data, sign consent, and then when the pharmacist returns from lunch, she refuses to give the shots. Says they are understaffed. It's not busy in the store, midday on a Wednesday. I had everything filled out... she could have done this in five minutes. They should close online registration if they are not going to do the work.
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March 2024 by Bryan ..
If you take a shit in a bag and eat it, iI have a feeling it would be more pleasant than dealing with this location!!!!!!!!!So do yourself a favor and find ANY other pharmacy in the state. The staff is god awful, no one ever has a sense of urgency! They'd rather stare at their screens, whether it be the computer or their personal phones than actually assist someone in line. God forbid you try to call the pharmacy because you'll just hear "Walgreens please hold" and eventually get hung up on and have to call again! This has happened to me on multiple occasions, I even gone as far as making complaints to management and IT STILL HAPPENS! I've seen on the app to "Call Pharmacy" and on several occasions, after dealing with my aforementioned comment, been told "Well I'm not sure why the app is telling you that." They claim they're low on staff yet every time I've been there's a lead pharmacist and at bare minimum 2-3 other staff members, sometimes more. If they actually cared things could run smoothly but they'd be lazy and complain about how "busy" they are. I could go on and on about how horrible this location is. If you're reading this and wondering why I still deal with them, they have ONE medication that's been cheaper for a while but I'm biting the bullet and having that transferred!!
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February 2024 by Dee H
I CAN'T SAY THIS LOUD ENOUGH! WORST pharmacy I've ever gone to ?? I WAS HUNG UP ON 5x before I gave up and went in there in person (this most recent time, this is a normal occurrence). Then Mike J. , who was working at the register at the time copped an attitude with me to top it off. He was appallingly rude and was speaking about my prescription loud enough for anyone to hear (privacy concerns anyone? I'll be reaching out to the state of CO in regards to that). I have never been spoken to in such a condescending manner ? Take your business somewhere else!
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February 2024 by Kimberly B S.
GET YOUR DRUGS SOMEWHERE ELSE. THIS PHARMACY SHOULD BE SHUT DOWN UNTIL THEY HAVE COMPETENT STAFF IN SUFFICIENT QUANTITY TO RUN THIS PLACE. I just dealt with a male pharmacist who was so full of rage and hate that I was literally afraid for my life. I had to come to the store, via Lyft, because they assured me I could request same day delivery. Their system put my scrips in for 1-2 day delivery. I told them that, and that I had already authorized payment online. He screamed at me and threatened to have me banned from the store. He had previously hung upon me twice. I told him that. He said their system would not hold more than 7 calls at a time. That's a lie because I've been the 10th+ caller before.He proceeded to pick up the phone and say "Walgreens please hold" to 3 callers as some sort of performance. He said corporate did not give him enough staff. So being understaffed means he can lie, do a bad job and threaten me? This is unacceptable.
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February 2024 by Sarah Osman
Walgreens needs to hire more technicians so the pharmacy doesnt fall behind
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February 2024 by Kelley Ditzenberger
Nice staff members, but the parking lot and surrounding grounds are littered with trash/debris.
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February 2024 by Faisal Jameel
Closing the self service cashiers machine is unacceptable,nobody pays any attention to the customers waiting to check out.
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January 2024 by Louise Lowe
At the store today getting a DoorDash order and couldn't locate some items. A young man named Esah? couldn't have been more helpful with the best smile!! I apologize if I spelled his name wrong but the date is December 27th at approximately 2:00 in the afternoon. Kudos to the young man!!
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December 2023 by Chris Camacho
I'd give them a 0 if I could. Completely inept. Run by the laziest group of mental midgets. Should close the damn place.
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December 2023 by A D
Deplorable service. I had restricted items in my order (cough syrup) so it could only be picked up through the drive thru or in store. Being that I am sick and don't want to expose others, I opted for the drive-thru. Apparently that was a mistake. I used the email I received to indicate "I'm here" and in the drive thru, gave them my name, and they told me there's no order. Yeah thats not possible, look again please. One other person said I can't pick it up in the drive-thru even though there's a sign on their window advertising this service. Another person comes over, who I presume to be the store manager, and indicates the order is "too big" and won't fit through the drive-thru window. I've worked at Walgreens before, I know it will, but I won't argue. So I pick up my order inside, and everything is fine, but how are you going to lie straight to my face like that? Entirely unacceptable. Picture attached of order.
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December 2023 by Addie Bee
The pharmacy staff is trying their best. They're open, they're doing what they can, and they don't control the staffing. Working in retail pharmacy is the worst, people are awful to you all day and everything that happens is somehow your fault. Be nice to them. A little kindness will make them want to help you. Being gross towards techs doing their best during the worst pharmacy shortage of my career isn't going to help. I do not work here, never have. But I know what it's like. I see yall and hope you know I appreciate your effort.
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November 2023 by Catty
This one star is specifically for a Pharmacy situation that happened here.I recently scheduled an appointment to get a COVID-19 vaccine and a flu shot. I showed up to my appointment to see a paper sign that said all vaccine appointments were cancelled because the pharmacy is short staffed. I didn't get any call or notification on my app that my appointment had been cancelled. I also wasn't met with any kind of understanding or empathy from the staff. In fact, the head pharmacist was flat out rude about it and was a really mean man who lacked any sort of customer service skills. If he hates interacting with customers that much, maybe it's time this man finds a new career path.There was absolutely NO regard for the time, energy, and effort it took for me to arrange my appointment on my end. I took leave to get my shot at that time, and if I knew my appointment was cancelled, I could have taken less time away from MY work and scheduled for different day. I wouldn't have driven down and could have scheduled an appointment elsewhere, if they just took the ten seconds to notify me. While the app schedules the appointment, the Walgreens pharmacy staff is getting paid to manage these appointments.The pure irony of the situation was that, fortunately, I was able to get an appointment at the Walgreens off South Monaco and Evans... and this pharmacy was substantially busier with the same amount of staff working...yet, somehow they could still honor their vaccine appointments. The two people there were able to gracefully navigate multiple vaccine appointments, drive through and walk-up pickups, and a substantially longer line of people. They also told me that they make a point of calling people when appointments are cancelled at that location, which I think speaks volumes to the care, consideration, and basic human decency they show their customers.I live 2 minutes away from the Hampden and Popular Walgreens, but I think the ten minute drive to the South Monaco and Evans location would be worth the drive after seeing how much kinder, more efficient, and more professional their pharmacy staff is.
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October 2023 by Gianna Russo
Send your prescription to this Walgreens if you never want your prescription filled, you want to sit on hold for a minimum of 30 minutes, and you prefer terrible customer service.Called as soon as they opened (10am on Sunday), sat on hold for 30 minutes, lady told me they opened 5 minutes ago… no apology, just rude. Like it’s my bad for calling when they opened instead of theirs for opening up late.Then I asked to transfer my prescription to a different Walgreens and she hung up on me.I’ve called this Walgreens 3 times and every time I’ve sat on hold for at least 30 minutes.I had to call because I was transferring my prescriptions we from CVS to Walgreens and only one of the prescriptions got filled. Before I had called Walgreens, CVS had confirmed they received the prescriptions from my doctor, so something had to have happened during the transfer. Whether that’s a CVS or Walgreens issue, I don’t know.
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October 2023 by Matthew Chipman
I have filed a serious complaint against this store. With a government agency of the state of Colorado. I was treated quite abusive on April 10, 2023. A man in the pharmacy. Ordered me to stand behind the line. With a really mean face.
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October 2023 by IceP1ck215 (icepick215)
The absolute worst pharmacy of all time. It’s always at least and hour wait to talk to them and they will straight up hang up on you. Happened to me 5 times now in the last year. I’ve already switched all of my meds to other companies but the doc sent it here again. Transferred to other Walgreens so I can get a pinch of customer service.