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February 2024 by Andrea S.
If I could give this location negative stars I would. Terrell is so so so so rude it's actually absurd. If you need anything from customer service you're sol- it is almost always closed. If you want to pop in quick- think again, you won't find more than one check stand open, and the cashiers they do have have absolutely no concept of moving at anything other than a snails pace. The pharmacy is unreliable, it took me months to get my prescriptions successfully transferred, and the head pharmacist is incredibly condescending; imagine the most arrogant person you know and then go up a level. I've lived in this neighborhood for fives years and the current state of things is new- it used to be our go to. Now it is only out of necessity and even then, I leave amazed at how terrible the service is here. They would be just as well to fire everyone and plow this place. It's that bad.
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December 2023 by Patches O.
While this location has never been a gem, it was at least reliable. In the last year, I've watched this location go wayyyy down hill. *Almost* all the checkout employees kick ass, but the stock, varies and inventory of this location are GARBAGE. The reason I'm writing this review is for the absolute cabbage-brained inventory manager who told me, after being unable to answer if they carry any tzatziki since it's no longer where it has been for years - yogurt, salad dressing or otherwise - that I can just mix ranch sauce with dill. What in the actual backwoods fuck are you talking about? Common items out of stock, sometimes for weeks. Completely unreliable re-stocking. Did you like that product? Dope! They don't have it anymore! The meat section is especially horrendous. I haven't seen anything but the lowest grade of USDA since 2019. Expired, leaking proteins are somewhat common. The readyfresh meals look about as appetizing as my feet after a workout.
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December 2023 by P K.
I come to this store very seldom anymore because the staff just seem checked out . They do not seem to care or are just plain lazy! They are definitely not engaging or friendly. The self checkout is incredibly dirty. I have never seen an employee clean anything. The scanners are disgusting and the staff member just stands there looking clueless and disinterested! If it's dirty up front , you know the back of the house must be filthy! A call to the health department may be in order! HAVE SOME PRIDE IN YOURSELVES AND YOUR WORK!!!
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December 2023 by Richard B.
The Safeway located in Idaho Springs, CO. has definitely moved up several notches in customer service. I met Desirae on her first day on the job. Usually my husband & I bring in a few carts going into the store but leave the empty cart in the"cart corral". But not this day. I was so impressed with Desirae's positive attitude, kindness, & enthusiasm, displayed to myself & all customers that I took the cart back in because I wanted to tell her how very much she & her efforts were appreciated. Desirae is truly genuine. Time & time again, Richard & I have received & witnessed the aforementioned characteristics. Most sincerely, Richard & Michelle Chicago Creek Road
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November 2023 by Isaac P.
Every time I have picked up food from an online order, I am shocked with how much they mess it up. Rotten food wrong items. I'm talking brown onions and garlic and stinky peppers. Coming here is a safety concern.
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June 2023 by Colleen L.
This is the worst grocery store in Denver - it's understocked, there's expired food on the shelves, but the worst part of it is the Pharmacy. I've had multiple problems there, and the staff is hit or miss on customer service. When I got my last Covid vaccine, the dude was borderline anti-vax, telling me all the boosters weren't necessary. Very unprofessional and wrong. After tonight's debacle, I won't be returning. On June 27, 2023, around 6:30 pm, I returned to the pharmacy upon my doctor's advice, because I had been given the wrong prescription. Turns out my doctor put in the prescription erroneously, but that wasn't explained to me until later. I asked how I could get my money back, and the young man with the glasses just looked at me with hostility and said, "I can't do it." I started to get frustrated. The pharmacist there, who is not at all friendly or helpful, explained to me that they couldn't refund my money because I had taken the prescription. Fine, I got that, I just wanted my money back -- I asked repeatedly how I would go about that. Then the young female employee with glasses and frizzy, mousey hair butts in and starts telling me "you're the one with the problem, you took the prescription" -- about four times, until she finally realized I wasn't the one who messed up the prescription and shut up. After standing there just witnessing his employees be total jerks to a customer, the pharmacist FINALLY said clearly that I needed to call my doctor and have them refund the money. THAT'S ALL I NEEDED TO KNOW, FFS. It's still bullshit, because why do I, the patient, have to work out their mess, but at least it was an answer. This could have been politely explained to me at the very beginning. I get that our health system SUCKS and these people have thankless jobs, but it's time for some serious customer service training, because f*ck that bullshit.
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June 2023 by Hank Q.
Deli staff are incredibly rude. I asked for a container to put the self serve hot bar wings in and I was told to put them in a brown paper bag laying on the counter- NOT food safe container, especially for a saucy wing. Okay- maybe not that bad but then I asked for 1 serving of potato salad to which she snapped that it was prepackaged in the fridge behind me and she walked me over to find some. No single servings at all- just a quart. So we ended up at the counter for one pound where the sale price was not honored. Would've been quicker just to scoop some the first time. Last part- I tried to get the wings in the bag (gross) at 6:20 after grabbing frozen stuff so they were hot and there were none. I politely asked what time they stopped serving them since they were there five minutes prior and was told 6:30... at 6:20... Not a great experience and won't be back. Head to king soopers
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March 2023 by Becky V.
I've been going to this store for 10 years and have noticed this store slowly going downhill. Management doesn't care and half the time there isn't even management onsite therefore, you get rude workers like Tyrell (cashier and bagger), Melissa who says she was the manager, acting like leadership and telling people to leave their store. Unbelievable. I'll be making a claim on BBB just to document this incident. WHERE WAS MANAGEMENT!! I did call the Manager, Aaron who never called me back. Shocking!!
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August 2022 by Anna A.
We had to enter act with the customer service counter person, Her name is Dain. I hope if you have to deal with her she has more customer service than we experienced with her. Her tone, body language and unprofessional responses were totally unacceptable for a person who works in customer service. I know we won't come back to this store again.
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April 2022 by Jeremy A.
Extremely rude lady at the deli counter. Literally yelled at me for patiently waiting for her to finish packing the pre sliced meat. She looked at me three separate times and didn't say a word then all the sudden started yelling. Yikes.
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December 2021 by Craig P.
They were very crowded tonight, and you would think that they would have everyone on deck, but there were few registers open and the checker I had did nothing more than move the groceries across the scanner. She would not even lift a finger to do anything or help in any way. She had black hair with a ski cap. Anyway, I checked with the store manager and I was told that this Safeway is not a full service grocery store. Well, I will only shop at a full service store, and I will never shop at this store again. This is the worst service of any grocery store ever. I wish we could have a zero star rating because that is all they deserve. Safeway Management: Is it true that you are not a full service grocery store? The manager at your store at 2150 S Downing in Denver says that you are not a full service grocery store. From now on I will shop at a store that actually wants to provide service. This is definitely not the case for the Safeway at 2150 S Downing Street in Denver.
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August 2021 by Blanca G.
Went to get a booster Covid shot and my partner lost her vaccine card on the Uber ride there. It was a Florida card with no record in Colorado or Safeway for that matter. They were super nice and helpful and made this impossible situation work. Kudos to the Pharmacy team!
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March 2021 by Kate R.
I took my Dad to this Safeway to get his COVID shot and we had t wait 40 minutes! Their were only about 5 other people ahead of us! How many people does it take to give a person one little shot. I wouldn't recommend this pharmacy to anyone if you are trying to get your COVID vaccine. These people are wasting your time.
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February 2021 by ELAINE C.
Safeway pharmacy is the most disorganized business in place in Southeast Denver. If you can go to ANY other pharmacy, do it. I've gone there 3 days in a row asking for my RX which was sent to them 8 days ago. Each day they say that they ordered it and it will be in at 3! Please shut this pharmacy down. It's worthless.
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October 2020 by Arnold L.
It is remarkable that at this stage of the pandemic...Safeway seems to be flaunting the safety guidelines in this store. Oct 29th at 2:30 I visited the store and found at least 2 people with noses exposed and one with mask around the neck. The remarkable part of this story is that these were all Safeway workers. All the customers were wearing their masks correctly. I asked for a Store manager and she appeared after a bit of a wait. . She was apologetic and then goes to the closest employee with a mask below her nose (employee in the vegetaboe section). They talk a bit and the employee puts her mask up to cover her nose. As the manager walks off the employee immediately lowers the mask. Shame on Safeway for endangering your customers and for disregard for public safety. If this is a political statement on Safeway's part then the decent thing to do is to warn your customers. Aside from violating ordinances relating to masks, it is not the place or the type of store, to protest face masks in this manner. For all reading this (if any) beware of the Safeway you shop in. This is totally unacceptable and either corporate knows and condones this political statement by their employees, or they simply cannot control THEIR EMPLOYEES.
